myWCU FAQ

How do I use myWCU?	Support:
Logging in Scheduling Courses	Logging in Scheduling Billing and Payment Financial Aid	IT Help Desk Registrar's Office Bursar's Office Financial Aid Office	610-436-3350 610-436-3541 610-436-2552 610-436-2627

Having problems logging into myWCU?

Try these remedies for known myWCU login problems:

The myWCU login page does not load or says, "session has expired"
Deleting cookies and clearing cache will typically resolve this problem

The system says that your "User ID and/or Password are invalid."
Are you a New/First Time WCU Student? View proper login procedures
Has it been 90 days since you last changed your password? Change your password HERE

You are typing in the same working username/password as you do for Webmail, but the username/password fields clear when you click "Submit"
Have you recently changed your name? Submit a Ticket to the IT Help Desk
Be sure to add, "Student Name change/myWCU login trouble" in the description box.

Still having trouble?

Stop by the IT Help Desk in Anderson Room 21, call 610-436-3350, email helpdesk@wcupa.edu,or Submit a Ticket.

How do I delete cookies and clear cache?
Which Browser are you using? Internet Explorer 8.0 | Internet Explorer 7.0 | Mozilla Firefox

Using Internet Explorer 8.0: 1. On the Tools menu, click "Internet Options"
From the Internet Options window 2. On the General tab, click "Delete Cookies... " 3. Next, click the button marked "Delete Files... "
This opens the Delete Browsing History dialog box 4. Check the boxes according to your preference. 5. Click Delete.
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Using Internet Explorer 7.0: 1. On the Tools menu, click "Delete Browsing History"
This opens the Delete Browsing History window 2. Click on "Delete all..."
A sub-window will appear 3. Click the checkbox to the left of "Also delete files and settings stored by add-ons" 4. Then Click Yes
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Using Mozilla Firefox: On the Tools menu, click "Clear Private Data"
The Clear All History box will provide you with many options. Make sure that every box is checked Then click Clear Now
NOTE: Since you must completely shut down your PC in order to fully delete your temporary Internet files, you may wish to clear cache prior to shutting down your PC at the end of your workday. BACK