Client Services

West Chester University

21 Anderson Hall
West Chester, PA 19383
610-436-3350
helpdesk@wcupa.edu


Alumni - West Chester University

Course Descriptions

SAT offers classes on a variety of programs and topics, shaped to fit your personal needs. Beginner classes (beginner symbol) introduce the topic, build a strong foundation, and provide the user with a better understanding of the overall use of the program. Once familiar with the basics of each topic, SAT provides advanced classes (advanced symbol) for those who wish to continue to expand their knowledge. Distance Education (distance ed symbol) is also used for some specific courses. Explore the tabs below to learn more about the courses. Once you have found a course you may be interested in, check out the agenda to see the next scheduled class date. Register for a class by emailing SAT Registration.

PeopleSoft - Faculty beginner symbol
During this session you will learn how to view faculty workloads, class rosters, student records, student advisement information, on-line grading and much more. Participation in this class is a requirement for account and security privileges.
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PeopleSoft - Staff beginner symbol
You will learn how to navigate the Student Services Center, obtain information on Work/Study students within your department, class information -- including faculty work schedules and rosters, and how to run departmental reports. Participation in this class is a requirement for account and security privileges.
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Department Chairs and Academic Secretary Training beginner symbol
The Department Chair / Academic Secretary session offers advanced training for newly appointed Chairs and Academic Secretaries. You will learn how to Add/Drop/Swap and Override courses; assign students to/or change an Advisor; and run departmental reports including graduation applicants for a department and degree progress reports.

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Basic SAP Navigation beginner symbol
This Basic SAP Navigation training session is a prerequisite for obtaining a SAP user ID which allows access to the SAP Financial system. Only employees who, as part of their official duties and responsibilities, are required to access budget, financial, and procurement information or to process purchasing requisitions should take this session.
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SAP BI Financial / Budget Reports beginner symbol
Tired of logging into the SAP Finance system to try to find budget and expense data? Confused about submitting the ZBUDSTAT report or the ZFM01_EXP report? The Finance and Business Services division and the Budget Department have a better answer. There is a new web-based financial report that allows you to easily view and/or download financial and budget information to Excel. Find out what is available for determining budget, commitment (encumbrance), and actual expense totals along with the resulting budget balance.
PLEASE NOTE: ONLY A COST CENTER MEMBER / DEPARTMENT MANAGER OR AN OFFICIAL DESIGNEE SHOULD REGISTER FOR THIS SESSION.

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SAP BI Reports Level II advanced symbol
Are you ready to take your SAP BI reporting skills to the next level? Do you want to personalize the initial variable screen so that you do not have to enter the same selection each time you run reports? Do you have a need to limit the reported information to specific time periods (first quarter, second quarter, first half or just a few specific months) within a fiscal year? Do you want to learn how to add criteria or filters to the data? Do you want to save your changes and additions by creating a new view that will be there every time you run the reports? If you have answered yes to any of these questions, you should take the SAP BI Reports Level II training.
PREREQUISITE: SAP BI FINANCIAL / BUDGET REPORTS
PLEASE NOTE: ONLY A COST CENTER MEMBER / DEPARTMENT MANAGER OR AN OFFICIAL DESIGNEE SHOULD REGISTER FOR THIS SESSION.

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SAP ZFM01 Reports advanced symbol
Learn how to use the SAP ZFM01 and ZFM01_EXP reports to obtain current budget balances as well as review budget, expense, and commitment (encumbrance) transaction details. This course is available by request.
PLEASE NOTE: ONLY A COST CENTER MEMBER / DEPARTMENT MANAGER OR AN OFFICIAL DESIGNEE SHOULD REGISTER FOR THIS SESSION.

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SAP Requisition Training advanced symbol
A requisition is a document requesting the purchase of goods or services. Electronic requisitioning empowers employees to create and manage their own requisitions while making the procurement process both faster and more responsive. Requisitions are electronically routed to Purchasing and Contract Services for the issurance of purchase orders. This electronic purchase requistioning class covers how to create and manage purchase requisitions. Only employees who, as part of their official duties and responsibilities, are required to purchase goods or services should take this session (pre-approval or appropriate cost center manager is required).
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SAP Multi-Year BI Reports advanced symbol
This new SAP BI report is designed to provide a financial/ budget history for multi-year entities like scholarships, grants, endowments, and projects. These fund centers typically span multiple years while the initial SAP BI report is limited to reporting on one specific fiscal year at a time. With this new BI report,users can get a complete SAP history for one or more of these multi-year entities. This course is available by request.
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BI Reporting To Go
Do you have some specific questions about using the SAP BI reports? Don’t want to sit through an entire class again? Then this is the place for you. Just “drop in” for a few minutes to cover your specific questions and then “drop out” when you are comfortable with the answers. Questions will be answered on a “first come ~ first served” basis.
Note: For existing BI users only.  New users must take the full intro class.

PDF Forms beginner symbol
Creating forms no longer needs to be a major challenge. With Adobe LiveCycle Designer you can create user friendly forms from existing documents created in Word or other Office applications. This software will analyze your file and place form fields where needed based on its appearance. You will learn how to create fillable forms that can be submitted back to you via email by the click of a button.

Introduction to Photoshop beginner symbol
Get your feet wet with the industry standard tool for manipulating digital images. Learn how to work with images and discover the potential of this award winning application.

Introduction to Dreamweaver beginner symbol
Expand your web design knowledge. Experience how simple it is to create and manage a professional web site using Macromedia Dreamweaver. You will gain a basic understanding of this web development application. Contribute Learn how to update your department website with the new Content Management software, Contribute. Discover how to collaboratively author, review, and publish web content without needing to know Dreamweaver or HTML.
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Introduction to Adobe Contribute beginner symbol
Contribute is a simple word editor that allows you to add tables, images, links, modify fonts, colors, etc. to web pages without ever viewing the code!
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Web Design for Contribute Users advanced symbol
Your competition is just a click away. Come learn how to best design your site to attract users and how to keep them interested in coming back. Topics include: homepage design, navigational menus, structure of secondary pages, as well as, the general dos and don'ts of web design.
PREREQUISITE: CONTRIBUTE

Fundamentals of D2L beginner symbol
This session will provide an overview of the D2L interface, loading content, and communicating with students. Participants will also receive a demonstration of key features that D2L offers.
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D2L Refresher beginner symbol
Forget how to use D2L? Brain freeze after the long summer? Then join us in this refresher course to bring your knowledge up to speed. Topics to be covered include: Copying your course from a previous session, Activating your course, Using the Gradebook and much more!

D2L Gradebook beginner symbol
In this training session, instructors will learn how to set up gradebook items and categories, enter grades, weight grades, develop grading schemes, and adjust gradebook settings.
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D2L Quizzes and Exams beginner symbol
This workshop will show faculty how to create online Quizzes and Exams. Features of D2L Quizzes and Exams include: automatic grading, setting time limits and date restrictions, and report generation.

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D2L Quiz Statistics advanced symbol
Did you know that D2L can provide instructors with quiz statistics?  In this session, we will review how you can find the average class test score, average question score, number of question attempts and how to export this information into Excel for further manipulation.

D2L Homepage and Navigation Design advanced symbol
In this session you will learn what a widget is, and how to use them to customize the "Course Home" area of your course. Attendees will learn how to embed tools, links to content, and even videos to be available to students as soon as they access the course.
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D2L: Discover ePortfolio advanced symbol
This session will focus on the D2L tool ePortfolio. It will explain the benefits to students and faculty and how it can be used in a classroom setting.

D2L Course Maintenance beginner symbol
The objective of this workshop is to demonstrate best practices in "closing" courses after the semester has ended, and start preparing content for the next term. Faculty will learn to Export their Gradebook, turn off old courses, and copy content into new courses.

D2L Dropbox beginner symbol
This workshop will show faculty how to create online assignments that are electronically submitted and then graded, all in D2L. This course also provides instructors the ability to check papers for plagiarism using the TurnItIn Learning Tool. TurnItIn assisngments are securely and seamlessly submitted on D2L and are checked for plagiarism using TurnItIn's databases.
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D2L: Creating and Applying Rubrics advanced symbol
Do you use the Dropbox in D2L?  Did you know that you can create a Rubric to grade specific criteria within the assignment?  In this workshop, you will learn how to create a Rubric, and how they can be applied to Dropbox items.  You will also learn how Rubrics can be used to obtain course or program level data across individual or multiple sections of course sections.

D2L Groups and Discussion Boards advanced symbol
This workshop will cover how to set up Discussion Boards and Groups in your course. Topics to be covered are: Discussion Board settings: restrictions, locking and unlocking forums and topics, grading and linking the discussion boards to your content, as well as the Groups tools: dividing students into Groups on D2L, setting up Group Discussion Boards, Group Lockers and Group Dropboxes.
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D2L: Kaltura Video Streaming beginner symbol
This workshop will demonstrate how faculty can use Kaltura to deliver high quality media through D2L.  Attendees will learn how to upload digital media to Kaltura, how to record just-in-time audio/video for student feedback, and most importantly, how to add their media to specific areas of their D2L course.

D2L: Collaborate beginner symboldistance ed symbol
In this session, we will explore the comprehensive learning platform Collaborate. Attendees will learn the advantages of using Collaborate for virtual class time, electronic real-time breakout rooms for group work, and even online office hours.

Social eLearning Media beginner symboldistance ed symbol
In this workshop, we will learn how to use D2L, web tools, and mobile apps to foster the level of course presence that ensures high retention rates and positive learning outcomes in hybrid and online courses.

Communication in an Online Course: What Could Possibly Go Wrong with Technology? beginner symbol distance ed symbol
In this workshop, we’ll look at technical solutions for common issues with communication in an online course. Topics will range from loss of online services and bad Internet connections, to alerting students when they fall behind.

Gamification for Online Course Design beginner symbol distance ed symbol
“Using game-based mechanics, aesthetics, and game thinking to engage people, motivate action, promote learning, and solve problems.” In this workshop, we will learn about basic gaming principles and rationale and take one of your online presentations or lessons and try to gamify it.

Taking an Online Course: What Could Possibly Go Wrong with
Technology? beginner symbol distance ed symbol
In this workshop, we’ll look at online courses from the student perspective and discuss how to prevent and/or fix common technical issues.

Distance Education Seminar Series beginner symbol distance ed symbol
This is an ongoing seminar series that will be conducted by the Distance Education office. The first session of this series is an introduction to screencasting for Online and Hybrid courses using Camtasia.
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Mobile Pedagogy for Distance Education distance ed symbol
Ready or not, we are entering the Post-PC era. A time when mobile technology, such as the Apple iPad, will change how we teach and how we learn in the Higher Education classroom. It must be said that no technology can answer all of our educational needs and each comes with both benefits and drawbacks, but when we consider how quickly the move to the Post-PC era is happening it is imperative that we close attention. This presentation will bring together the latest research, and the stories, from one-to-one mobile initiatives from around the country.
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Introduction to PowerPoint 2010 beginner symbol
This introductory course gives instruction on creating a basic PowerPoint presentation, as well as explains various features and design methods that can be applied when creating new slides.
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Introduction to Publisher 2010 beginner symbol
Microsoft Publisher 2010 is a publishing program that allows users to create professional looking documents such as newsletters, flyers, brochures, gift certificates, and business cards. Program includes several different pre-designed templates that make it quick and easy to create a professional-looking document.
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Introduction to Outlook 2010 beginner symbol
This course provides detailed instruction for utilizing the organizational features in Outlook 2010. It also highlights changes and improvements put in place since the 2007 version.
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Outlook Calendar 2010 advanced symbol
Utilize the electronic calendar in Microsoft Outlook to schedule appointments, arrange meetings, and generally organize your time. Learn how to "digitize" your date book and improve professional and personal efficiency. New 2010 features include a really simple calendar sharing process, calendar snapshots, task integration into your calendar and improved scheduling capabilities.
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Introduction to Excel 2010 beginner symbol
This course provides instruction for creating a basic spreadsheet in Excel 2010, as well as how to apply various functions and features within your spreadsheet.
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Advanced Excel 2010 advanced symbol
Master the advanced techniques Excel has to offer, such as linking worksheets, adding graphics, and the new feature "text to speech".
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Charts and Graphs in Excel 2010 advanced symbol
In this session you will learn the basics of chart design as well as learn about the feature, Sparklines. Excel 2010 Managing Data Provides instruction for managing data recorded in Microsoft Excel 2010
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Managing Data in Excel 2010 advanced symbol
Provides instruction for managing data recorded in Microsoft Excel 2010.
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Essentials of Word 2010 beginner symbol
The Word Essentials course provides instruction for all of the basic functions of Microsoft Word. The course navigates through each tab on the Microsoft Word Ribbon, and explores the various functions and actions that are possible within these tabs. It does not cover every single button on the toolbar, but it provides an excellent foundation for basic proficiency in Microsoft Word.
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Mailmerge for Word 2010 advanced symbol
Learn how to create and customize various document types for mass mailing with this time-saving tool. Utilize Word 2010 functionalities to produce professional form letters or mailing labels.
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Advanced Word 2010 advanced symbol
Learn how to use the various page layout, review and reference features in Word 2010.
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Introduction to SharePoint beginner symbol
This class is open to current individuals who have been assigned rights to a WCU SharePoint site. This class concentrates on the non-technical user who will view, edit and contribute content to a Site.
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Creating a Teamsite in SharePoint advanced symbol
This class is open to current individuals who have been ASSIGNED OWNER RIGHTS to a WCU SharePoint site.  This class concentrates on the technical user who is responsible for editing their SharePoint homepage, creating libraries, lists and editing permissions for the users of the site.
PREREQUISITE: MUST BE A WCU SHAREPOINT SITE OWNER
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Web Parts: SharePoint 2010 advanced symbol
This class is open to current individuals who have been assigned owner rights to a WCU SharePoint site.  This class concentrates on the technical user who will learn how to add and edit web parts on their SharePoint site.
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Working with List Libraries: SharePoint 2010 advanced symbol
Working with Libraries and Lists SharePoint 2010: This class is open to current individuals who have been assigned owner rights to a WCU SharePoint site. This class concentrates on the technical user who will learn how to create and customize libraries and lists within their SharePoint site.
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Introduction to SMART Board beginner symbol
Have you been to a classroom and wondered how to use the new Smartboard? This session will review the basics of Smart technology and how to incorporate it into your classroom.
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SMART Board Notebook advanced symbol
This course provides instruction on how to work with SMART Board Notebook to create presentation content. Highlighted topics include working with SMART Board tools to create Notebook content, and using existing resources for content creation, including SMART Exchange, Gallery Essentials, and Lesson Activity Toolkit.
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SMART Podium Basics beginner symbol
Have you been to a classroom that has a Smart Podium and wondered how to use it? This session will review the basics of Smart technology and how to incorporate the Smart Podium into your classroom presentations. Participants are encouraged to bring a presentation of their own to try with the Smart Podium.
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Introduction to VDI beginner symbol
Want to learn how to use various campus software remotely from off-campus?  Virtual technology has arrived at WCU!  VDI (Virtual Desktop Infrastructure) allows us to securely deliver software applications for faculty and students to be able to learn and work from anywhere (even off campus) using any device (computers, tablets, smartphones).  The applications available as part of this solution are ArcGIS, SPSS, SAS, eViews, MatLab, Mathematica, Maple, MiniTab, Office Suite, Visual Basic, Visual C Sharp and Visual C++.  Come see how this exciting new web-based, virtual technology can benefit both you and your students!

Introduction to Camtasia beginner symbol
This class will be an introduction to Camtasia.  Class will include a tour of the Camtasia workspace as well as an opportunity to complete a short project. A discussion of best practices of the use of Camtasia will be included.
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Digital Signage beginner symbol
Learn how to display your advertisement on the Digital Display flat screens located across campus. Whether your advertisement is for an event, activity or announcement; the Digital Display screens are a fast, green and a free advertising avenue. Learn how to create dynamic ads and learn how to run your ads on the Digital Displays. Learn more about Digital Displays.
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Scantron Test Scoring beginner symbol
The Scantron is the machine used to scan and grade grid/bubble test answer sheets. In this class, participants will be able to bring some completed grid type tests and learn how to use the scanning machine to grade them. This session is an “open lab” type class where participants may come in at any point during the scheduled times and learn how to use the machine.
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Introduction to Presentation Room Classrooms beginner symbol
Come to this session to learn firsthand how to operate the controls in the presentation classrooms.

A Presentation classroom is designed to meet all of the basic multimedia needs. This facility provides the Instructor with a projector, a supporting audio system and a wall plate with appropriate connections for a Laptop/PC, and in some locations, a connection for a VCR/DVD. Instructors will be responsible for bringing the needed equipment to connect to the presentation system.

Promoting the Creative and Useful Arts on Campus beginner symbol
Digitization has created new opportunities to post and access a myriad of new content and services. How do you determine if you need to obtain permission and what avenues to follow in order to use the intellectual property of others?

Copyrights and Lefts beginner symbol
Changes in copyright laws have international impact. Learn what are your exclusive rights as authors but also what rights are left to you as educators! Copyright is a balance between protection of the author's exclusive rights and the exception to these rights for certain purposes.

Computer Club beginner symbol
This class is specially designed for individuals to practice typing skills, check e-mail, and perform other basic computer tasks with the assistance of a software trainer.

Safe Surfing at WCU beginner symbol
How do you keep your computer safe while surfing the internet? In a world where security is constantly changing it can be hard to protect your computer. In this class you will acquire knowledge and some best practices you can use to surf safely.

25 Live User Training beginner symbol
Learn the basics of navigating 25Live to reserve and document the use of space on campus for all events, whether academic, athletic, cultural or community oriented.

Tips for Online Shopping beginner symbol
Interested in online shopping? In this class you will learn the do's and don’ts for safely shopping online.

Introduction to iPads beginner symbol
In this hands-on beginner class, participants will have an orientation to the iPad device. Topics such as navigating the home screen, touch screen tips and shortcuts, general settings, useful apps, and other basics will be covered.

Creating Online Surveys with Qualtrics Survey Tool beginner symbol
Online surveys have become an important mechanism for gathering information, conducting research and performing assessments. Qualtrics is an online tool for developing and launching online surveys, which also includes functionality for compiling and analyzing respondent data. Come learn the basics of this new tool.

 

Introduction to Windows 7 beginner symbol
The Windows 7 Intro course provides basic instruction for navigating within Windows 7, as well as introduces changes and developments that have been made since Windows Vista. It is a hands-on course with the opportunity for Q&A.
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Introduction to Clickers beginner symbol
This class will be an introduction to the use of Student Response Systems or “Clickers”. Class will include a demonstration of how the polling works. Also the participant will learn the software that is used for the polling process. A discussion of best practices with the use of clickers will be included. Information about how to obtain clickers for class will also be shared.
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Clicker Make and Take beginner symbol
This class will be an opportunity to use Student Response Systems/“Clickers” and the Turning Technologies software with the assistance of a trainer and other colleagues. Class will include an overview of the software and a discussion of best practices with the use of clickers.
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Introduction to Lecture Capturing and Sharing beginner symbol
There are many ways to capture and share information here at WCU!  Video recordings offer great options for sharing all kinds of information (and not just lecture material) with students, staff and colleagues. In this training, we will discuss different options for creating various types of recordings, how to choose the best type of recording for your project and how to share it with your intended audience.  The different uses for your recordings and best practices for planning and execution of your projects will also be discussed.

Introduction to Mediasite beginner symbol
This training session focuses on the audio and video lecture capture device, Mediasite. We will give you an introduction to the product as well as discuss the benefits of using the device. If you are unable to attend the scheduled Mediasite training sessions contact Theresa Boppell for one-on-one training.
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Mediasite Workshop "Make and Take" advanced symbol
This training session allows participants to try Mediasite with a short presentation (bring your own).  You will be provided with a sample link of your recording after the session. We will also train you on how to operate the equipment and best practices for creating recordings.
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