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Emergency Service |
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For emergency service (utilities interruptions, elevator problems, floods, or any situation presenting a safety and/or hazard to personnel and/or the facility) Monday through Friday between the hours of 8:00AM and 4:30PM, please call Work Control, ext. 2444. |
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For emergencies after hours and on weekends and holidays, please call Public Safety, ext. 3311. |
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Routine Building Maintenance |
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WCU Plant Operations provides the following building maintenance: |
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Carpentry and general building maintenance |
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Locksmith services |
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Plumbing |
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Electrical |
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Heating and Air Conditioning |
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Painting |
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Elevator maintenance |
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How to Request Services |
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For routine building maintenance, please contact the Facility Administrator for your building. The Facility Administrator, or his/her designee, can submit work requests via iService Desk . Instructions on how to use iService Desk are located here. |
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Event Planning |
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Here are some things to consider when planning events: |
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Carpentry Shop for tents, tarps (PP). |
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Moving Services provides tables, chairs, & podiums (SS). They also provide trash cans for outside events. |
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The Custodial Department provides custodial services (SS). They provide trash cans for inside events only. |
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The Electric Shop provides lighting & temporary power (PP). |
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The Plumbing Shop provides standby service for plumbing issues (PP). |
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Chargeable or Non-chargeable? |
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Non-chargeable: |
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Work required to keep the University facilities looking as originally constructed and in proper operating
condition is covered by the Facilities budget. |
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Chargeable: |
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The following are examples of work paid for by the requesting department: |
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repairs to departmental equipment |
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custom work to a building or room |
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painting if the walls and paint are in good condition |
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hanging personal pictures on the wall |
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building new furniture |
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assembling furniture purchased by the department |
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furniture modifications of a non-essential nature |
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expanding electrical, plumbing or HVAC service |
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making and installing signs |
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installation of new departmental equipment |
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special event services |
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Prioritization of Work Requests |
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When your work request is received, a work order is generated and a priority is assigned: |
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| Priority Level 5 = Emergency |
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An emergency is a situation which could injure a person or cause significant damage to a building and needs to be resolved immediately. |
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Call Work Control directly at x2444, Monday through Friday from 8:00 am until 4:30 pm to report the issue. After hours, please call Public Safety at x3311. |
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No need to submit a work request, we will do it for you. |
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| Priority Level 4 = Urgent |
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Urgent requests are situations affecting the flow of business, such as building temperature issues, room security, elevator malfunctions, or water/sewer issues, and need to be resolved today. |
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| Priority Level 3 = Normal |
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Routine service requests are considered a normal priority and are assigned on a first come first serve basis. You can expect them to be completed in about 3 business days, depending on higher priority work & campus events. |
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| Priority Level 2 = Low |
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Discretionary work such as hanging pictures and assembling furniture will be done after routine maintenance and higher priority work is complete. |
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| Priority Level 1 = Event |
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The Event priority is used for all campus activities such as camps, conferences, and sporting events. Work will be completed by date of event or date specified in the request. |
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Please call Work Control, x2444, for further information. |
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