Office of the Bursar

Finance and Business Services

Student Financial Services
25 University Ave., Room #50
West Chester, PA 19383
Phone: 610 436-2552
Fax: 610 436-3049


QuikPAY Frequently Asked Questions

  1. What is automated billing and payment processing?
  2. What is the difference between my monthly eBill and the account information I can see on myWCU Account Summary?
  3. What company has West Chester University of PA partnered with to provide this service?
  4. Is QuikPAY website secure?
  5. Why is West Chester University transitioning to automated billing and payment processing?
  6. Are the online bills accessible to visually impaired students?
  7. How can I make an online payment?
  8. Can I pay my eBill with a credit card?
  9. I do not feel comfortable paying my bill online. What other payment methods are available?
  10. Do I need a certain type of computer, software or web browser to use QuikPAY?
  11. Do you accept payments from foreign bank accounts?
  12. What are the benefits of automated billing and payment processing?
  13. How do students log in and view their bill?
  14. How can my parents/authorized users log in and view the bill?
  15. How can my parents/authorized users pay the bill?
  16. What if I forget my password?

What is automated billing and payment processing?

QuikPAY is an electronic system for all students to view their bills, print their bills and make payments online. Through the QuikPAY system, an email will be sent to each student's official WCU email address and any authorized users email address every time a new bill or statement is available.

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What is the difference between my monthly eBill and the account information I can see on myWCU Account Summary?

The monthly eBill is a web-based presentation of your Bursar student bill or statement. It represents a snapshot in time of that bill.

Your Account Summary displays your complete account history - it is updated every night to display transactions that have occurred in the previous 24 hours.

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What company has West Chester University of PA partnered with to provide this service?

NelNet is providing QuikPAY, a hosted automatic billing and payment processing service. Our contract with them ensures that the processes are compliant with the Family Educational Rights and Privacy Act (FERPA) and the Gramm-Leach-Bliley (GLB) Act.

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Is QuikPAY website secure?

West Chester University believes that security is a very important factor in providing eBilling and E-payment services. The technical architecture/security of the QuikPAY service uses intrusion detection and firewall systems to protect the network.

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Why is West Chester University transitioning to automated billing and payment processing?

The University decided to move to automated billing and payment processing for several reasons, among them time and money savings. The QuikPAY service is available worldwide, 24 hours a day and 7 days a week. There are no checks, envelopes or stamps needed to make a payment. Additional benefits include viewable billing and payment history as well as convenient access for authorized payers whom the students set up. Institution administrative costs for printing and postage are also reduced.

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Are the online bills accessible to visually impaired students?

The electronic bill is ADA (American Disability Act) compliant and is accessible to students with disabilities.

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How can I make an online payment?

“Make Payment’ is an optional feature of QuikPAY. Credit card, checking and savings account information from a bank within the United States can be entered at the QuikPAY website and payments will be transferred electronically to West Chester University. You will have the option to have the site retain your bank account information or you may enter it each time you make an online payment.

Authorized users will only be able to view their own payment and bank information. Each authorized user is assigned a separate password for added security and privacy.

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Can I pay my eBill with a credit card?

The University currently accepts Visa, Master Card, American Express and Discover Card. If paying with a credit card, a convenience fee of 2.75% will be accessed by our vendor. You will receive two charges on your card; one for West Chester University and one for the convenience fee from our vendor.

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I do not feel comfortable paying my bill online. What other payment methods are available?

Paying electronically is the preferred bill payment method but it is optional. You may send payments by mail or pay in person at the Office of the Bursar. To send a check or money order through the mail to our payment processing center, please print a copy of the PDF bill, detach the bottom portion of the statement and mail it with your payment. Checks should be made payable to West Chester University of PA.

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Do I need a certain type of computer, software or web browser to use QuikPAY?

You can use the QuikPAY service from any Macintosh or PC running Microsoft Internet Explorer 5.0 or newer, or Netscape Navigator 6.0 or newer.

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Do you accept payments from foreign bank accounts?

The University does not currently accept payment from foreign bank accounts.

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What are the benefits of automated billing and payment processing?

  • The flexibility to view your bill electronically 24 hours a day, 7 days a week from any location via the internet
  • The ability to pay your bill electronically 24 hours a day, 7 days a week from any location via the internet with a bank account in the United States
  • The option to authorize third parties to view and pay the bill, such as a parent, guardian or sponsor
  • Receive your tuition bills faster - online with email notification
  • View your current bill plus previous invoice history online - up to 16 months
  • Elimination of mail service - no postage required and no risk of lost payments
  • Make convenient electronic payments from a checking or savings account (banks in the United States only) - without using paper checks or money orders
  • Billing information and payments are private and secure
  • Ability to access and print a PDF of the paper bill
  • Immediate confirmation of payment
  • Saves money - no check writing, no envelopes or stamps needed

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How do students log in and view their bill?

Students will receive an email notification to their WCU email account with a link to the QuikPAY website where their WCU ID number and password are used for authentication. Students can also access their account through myWCU. Upon login, students can view the bill, set up and store bank account information, pay the bill electronically, and print paper copies.

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How can my parents/authorized payers log in and view the bill?

People other than the student may have the ability to view the bill as an authorized users. Students must set up authorized users in the system. Students will login to the QuikPAY website via myWCU and select ‘Authorize Payer’ on the navigation bar.

Follow the online instructions to create a user name and temporary password for each authorized user. (The temporary password must be changed by the authorized user when he or she first logs in to the site.) Authorized users will receive an automated email notification with the login name informing them that they have been authorized. The student will provide the password to the authorized useer. Each billing cycle, both the student and authorized useers will receive an email notifying them that the eBill has been sent. Students and Authorized Users receive a link in their email that takes them directly to the QuikPAY login page.

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How can my parents/authorized user pay the bill?

Once the authorized user is established by the student, they can make payments through Make Payment, an optional feature of our new system. Credit card, checking and savings account information from a bank within the United States can be entered at the QuikPAY website and payments will be transferred electronically to the West Chester University. You will have the option to have the site retain your bank account information or you may enter it each time you make an online payment.

No one else will be able to view a payee’s confidential account information, not even the student. In the interest of security and privacy, each authorized user is assigned a separate PIN number to access their account and payment history.

Authorized users can print the bill and send a check or money order through the mail to our payment processing center.

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What if I forget my password?

Students who forget their password must contact the IT Help Desk in Anderson Hall.

Authorized Users must contact their student who must then reset authorized users password.

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