201 Carter Drive, Suite 100
West Chester, PA 19383

Phone: 610.436.2800
Fax: 610.436.3464



 

 

 

ess

FREQUENTLY ASKED QUESTIONS (FAQs)

GENERAL
What is ESS?
Why use Employee Self Service (ESS)?

How do I enlarge the font on my browser so I can read the information?
What is the benefit of viewing my pay statements on-line?
How do I sign up for paperless pay statements?

USERNAME, PASSWORD
How do I get a WCU username and password?
How do I change my Password?

How do I remove my password if it keeps coming up automatically when I navigate to ESS?

ACCESS
How do I log in to my ESS account?
When is ESS available to access?
How do I log off ESS?
Why does the ESS system log off after 5 minutes of inactivity?

Do I have to be on the WCU server to log on?
Does ESS work in all internet browsers? Can I access ESS from a Mac computer

INFORMATION ON ESS
Can I update my own data on-line?
If my information is incorrect, who do I contact?
Who do I contact if I have questions after business hours?
Can I send an email to ess@wcupa.edu to get all of my information updated?
My leave balances in ESS are not the same as on my pay statement. Why is that?
Is the information shown in the ESS secure?
Where is the information for ESS stored?

What is the Active Directory Portal?


What is ESS?
Employee Self Service (ESS) is a web-based service that provides employees with payroll and personnel data related to their employment with the Pennsylvania State System of Higher Education (PASSHE).


Why use Employee Self Service (ESS)?
Employee Self Service provides up to date information. ESS gives you the ability to view and verify your own payroll and benefit related data. i.e. dates of hire, dependent coverage, insurance and retirement plans.  Current and past pay statements (from 1/9/2004 to current pays) can be viewed. ESS also allows you to view your leave balances and absences.


How do I enlarge the font on my browser so I can read the information?
On the Internet Explorer toolbar, click on the View tab. Move your mouse over the Text Size option, and then select the desired option.


What is the benefit of viewing my pay statements on-line?
Your pay statements will be available to view as early as Tuesday of the pay week. The funds will not be available at your banking institution until the actual pay date.


How do I sign up for paperless pay statements?
To enroll for Paperless Pay Statements, please complete the Decline Paper Pay Statement Authorization form and return it to the Payroll, Offices of Human Resources, 201 Carter Drive, Suite 100.


How do I get a WCU username and password?
If you do not have a WCU user ID or a password,  go to http://www.wcupa.edu/infoservices/noc/applications/ and print/fill out the form for “Shared Email Account” and send to Information Security, 114C Bull Center.   These passwords must be changed every 90 days (the ESS site will show you how long before your password will expire).


How do I change my Password?
Log into the configurations page here: https://password.passhe.edu/ and click on Change Password hyperlink.


How do I remove my password if it keeps coming up automatically when I navigate to ESS?
On the Internet Explorer toolbar, click on Tools and move your mouse over Internet Options. Click on the Content tab and then click on the Clear Passwords button.

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How do I log in to my ESS account?
Log into the Employee Self Service portal at: https://portal.passhe.edu/irj/portal.  Use your WCU user ID (jdoe@wcupa.edu) and WCU password to access the portal.  The same user ID and password used to access your computer is the same information needed for the ESS portal.


When is ESS available to access?
ESS is available 24 hours from any computer that has an active connection to the Internet.


How do I log off ESS?
You can log off by exiting the portal using the "log off" link in the top right-hand corner of the screen.


Why does the ESS system log off after 5 minutes of inactivity?
The ESS system logs off after 5 minutes for your privacy and protection. Once it times out, you will be prompted to enter your User ID and password again to log back in.


Do I have to be at work to log on?
No, ESS is a web-based portal that you can access through the internet at any location.  You can log on at any computer that has internet access.


Can I access ESS from an Apple computer?
Yes, some portal functionality has been proven in the MAC OS environment if you use the Firefox browser by Mozilla. However, certain parts may function in an unfamiliar way or not function at all.


Can I update my own data on-line?
No, you can only view data.


If my information is incorrect, who do I contact?
Contact the following department regarding incorrect information:

  • Addresses and other personal data  - Payroll ext. 2352
  • Banking Information - Payroll ext. 2352
  • Benefit plans, coverage, dependents and contributions – Benefits ext. 2346
  • Leave Balances - Payroll ext. 2352
  • Navigating through site – HR general ext. 2800
  • Payroll statements – Payroll ext. 2352
  • TSA and other saving plans contributions – Benefits ext. 2346


Who do I contact if I have questions after business hours?
If you have questions about your information after business hours, please send an email to ess@wcupa.edu. Please provide your name, phone number, and your questions or concerns.   


Can I send an email to ess@wcupa.edu to get all of my information updated?
At this time, only emergency information changes can be authorized via email requests. If you have moved and need to change your home address, please click here to complete a Change of Address Form.


My leave balances in ESS are not the same as on my pay statement. Why is that?
Since ESS data is real time information, your leave balances in ESS may reflect leave that has been accrued for the next pay cycle. However, please make sure that you are accurately tracking your leave. Major discrepancies should be directed to the Payroll office at ext. 2352.


Is the information shown in ESS secure?
Yes, the information is protected at the highest level. This security also is effective for transmitting data to locations outside the office.  Only you should know your WCU password.  To maintain your information secure, please do not share your password information with anyone. 


Where is the information for ESS stored?
The data is stored within the PASSHE Human Resource/Payroll System. ESS provides a web browser to access the same information that is access and used by authorized staff.


What is the Active Directory Portal?
Active Directory Portal is where you will go whenever you can’t remember your password or need to change an expired password.  This allows employees to “reset” their PASSHE strong password on their own, or get a temporary one should they forget the current one.

You can also print the statements for proof of employment, for loans, and any other financial verification. Since ESS is web-based, you may be able to expedite loan processing at the lending site.

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