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IT Help Desk

Equipment Purchase Request

Contact Us  

IT Help Desk

Address:
21 Anderson Hall
725 S. Church Street
West Chester, PA 19382


Phone: 610-436-3350
Email: helpdesk@wcupa.edu

Equipment Purchase Request

There are standards and protocols for the university supported hardware. Maintaining these standards and regulations is a joint effort between Purchasing and Information Services (IS). Please see below for specifics on purchasing.

Hardware Requests

The purchase of university supported laptops (Windows/ Mac), desktops (Windows/ Mac), tablets, and monitors must be completed through the online equipment request form. Once the online request form is submitted and approved, the IT Help Desk will then submit the requisition for the equipment and notify the department once the equipment has arrived and is configured to university standards. This process is critical for WCU to image, inventory, and service the equipment. In situations that require rapid response, the IT Help Desk will do everything to expedite the request.

The purchase of university supported printers may be done from any vendor as long as the printer being purchased is from the university supported printer list.

Peripheral Requests

Departments may purchase peripherals such as batteries, adapters, fuser, external hard drives, etc. from any vendor. If you are purchasing accessories for Apple products, you may purchase from any vendor EXCEPT Apple.com or Apple retail locations (due to legal contracting issues). If a product is required and is only sold by Apple, complete the online equipment request form.

NOTE: e-requests will not be processed by purchasing for hardware requests that do not follow the outlined process. If you have questions concerning IT equipment purchases, please contact the IT Help Desk.

Equipment

Please review Supported Hardware and Hardware Replacement Guidelines when purchasing equipment.

Windows

For Windows Equipment (i.e. Lenovo desktop, laptop, monitor), please see the Laptop/PC Purchase Authorization Form.

Apple

West Chester University supports Microsoft Windows environment for computers, software applications, and central servers and services such as electronic mail, web-based applications, etc. This standardization is intended to provide economies of scale in purchase costs, replacement costs, and in technical and Help Desk staffing to adequately support campus clients. The University does provide and supports computer classrooms with Apple Macintosh computers and applications for specific purposes in some locations.

University categorized computing services such as PeopleSoft, Web, E-mail, etc. are developed, deployed, tested, and maintained for the Windows environment.

Academic Computer Services (ACS) will provide support for Macintosh systems, but in a limited capacity. The limited support is reserved for hardware repair for those components currently under warranty, as well as university-supported software configuration. ACS will install Mac Office and Sophos Anti-Virus on University owned Macintosh systems.

If a department purchases a Macintosh system, they agree to the following:

  • Purchase Apple Care Protection Plan

For Apple Equipment (i.e. MacBook, iMac, iPad), please see the Macintosh Request Form.