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Client Services

Supported Hardware

Contact Us  

Client Services

Address:
24 Anderson Hall
725 S. Church Street
West Chester, PA 19382


Phone: 610-436-3397

Supported Hardware

The information below lists the currently recommended and supported models by Information Services for Faculty and Staff only.

Why do we standardize hardware?

  • Vendor Knowledge - Information Services staff are very familiar and trained on both Lenovo support and hardware. Even though some companies may offer better deals on hardware at times any such savings are easily outweighed by the additional costs the University will incur with expanding extra staff time to support unfamiliar hardware.
  • Imaging - Information Services uses a process called "imaging" which allows for multiple installations at one time of WCU supported software, which makes for an efficient and reliable install. In order to use this method, the hardware on which the original image is made of must match that of any machine which it is cloned too. If a machine is bought, and it does not match what which we recommend, it will have to be setup manually which can add to the time it takes to configure the machine.
  • Spare Parts - Along with keeping spare parts in-house for supported machines we also are part of Lenovo's Self-Maintainer program. Belonging to the Self- Maintainer program allows for quicker access to parts in a timely manner.

Currently Recommended / Supported Models

Platform
Make/Model
Configuration
Support Level
Windows
Desktop
Full
Windows
Ultra Portable Laptop
Full
Windows
Laptop
Full
Macintosh
–––
–––
Limited

Printers

We offer full support for the following printers:

  • HP LaserJet Pro 400 M401dn
  • HP LaserJet Pro P1606dn
  • HP LaserJet Enterprise 600 M601dn and M602dn
  • HP LJ P4510 Printer Series Deskjet 6940
  • HP LaserJet Pro 200 Color M 251nw
  • HP LaserJet Pro 400 Color M451dn
  • HP LaserJet 500 Color M551dn

Please view our University Supported Printers guide for more information.

Previously Recommended/ Supported Models

Platform
Make/Model
Configuration
Support Level
Windows
IBM ThinkCentre 8183, 8171, 8215, 8808
Desktop
Full
Windows
Lenovo ThinkCentre 6072, 7360, 7483, 5049
Desktop
Full
Windows
IBM Netvista 6349, 6792, 8305 and 8307
Desktop
None
Windows
IBM Thinkpad R50 series
Laptop
Full
Windows
Lenovo Thinkpad R60 series
Laptop
Full
Windows
Lenovo Thinkpad R400, L412, L420, L421
Laptop
Full
Windows
Lenovo Thinkpad T400, T410, T420
Laptop
Full
Windows
IBM Thinkpad A31 Series
Laptop
None

Hardware Replacement

Replacement Guidelines

  • The purpose of this replacement cycle is to ensure that eligible faculty and staff has a computer to use in teaching, research and administration.
  • Equipment will be maintained by Information Services during its supported life.
  • PC Replacement funding doesn't allow for an individual member to receive 2 systems simultaneously from the replacement fund (i.e., PC and laptop). Any additional units must be covered by departmental funds. Replacement of the additional unit is the responsibility of the department.
  • The current hardware replacement cycle is between 4-5 years.

Desktop

  1. Desktop upgrade
    1. Upgrade through the replacement fund with the current standard desktop
    2. Retired desktop is removed
  2. If you have both laptop and desktop
    1. Replacement fund will only replace ONE system (desktop OR laptop)
    2. Old unit is removed
  3. If an individual is a new hire not replacing a current position
    1. The department hiring is responsible for the initial purchase

Laptop

  1. Laptop upgrade
    1. Upgrade through replacement fund with the current standard laptop
    2. Retired laptop is removed
    3. If the individual has a docking station/port replicator the fund will pay for a replacement and retired equipment is removed

Printer

  1. If a printer is deemed non-repairable it is replaced with department funds
  2. If a printer is in need of a fuser/ maintenance kit it is charged to department funds

Monitor

  1. Dual monitor and any peripheral are purchased with department funds
  2. If an individual has dual monitors and one monitor is deemed non-repairable it is replaced with department funds