Faculty & Staff Help Desk

The Faculty & Staff Help Desk is the primary point of contact for computer related inquiries and problems, as well as the liaison between the campus community and the Client Services' technical personnel. Help Desk analysts will make every attempt to answer questions or to resolve computing problems directly. Any problems that the Help Desk is unable to resolve will be forwarded on to the appropriate technical personnel to ensure a timely resolution. Click here to contact the helpdesk.

Fall /Spring Semester Hours: Monday - Friday 8am - 4:30pm

Summer Session Hours: Monday - Friday 8am - 4pm

Some quick trouble shooting tips:

• When in doubt, restart your computer and/or printer. It's amazing how often this "highly technical" trick will solve a computer or printer problem!
  

• Are all of your cords or plugs plugged in? Are your computer, monitor, and printer turned on?

• If you are having trouble printing to a network printer (someone else's printer), make sure that both their COMPTUER and PRINTER are turned on. If both are turned on, the other person may need to restart their computer and printer.
  
  
• When instructed to leave your PC on for automatic updates, the PC should be powered ON, but you should LOG OFF your account for security. 
• Example: click Start, Log Off

 

Quick Links
How can I obtain a network and or Blackboard account?	Account Requests
How do I backup my files?	Backing Up Your Files
What software is available to me as a faculty/staff member of WCU?	Software Information
Software Solutions for desktop applications.	Software Solutions
What is the supported hardware at WCU?	Supported Hardware
How can I protect my computer at home?	Sophos Anti-virus