Transfer Direct to Voicemail
 

Networking & Telecom

West Chester University

Joseph Sincavage, Director
Networking & Telcommunications
Allegheny Hall 002
West Chester University
610-436-3535


 

Direct Transfer to Voicemail

If you have a call on your phone which you would like to transfer directly to a voicemail box, follow the
instructions below for the type of service you have:

VoIP Telephone Service (DID, PBX, LAN, IP)

1. With the incoming caller on the line, press “Trans” (transfer) to begin a new call and place the
caller on a temporary hold.
2. Dial 2 2 6 2
3. You will immediately hear the message “press # now”; immediately press the # key on your
keypad
4. Next you will hear the message “please dial the extension for which you wish to leave a
message followed by the # sign key.” Immediately enter the four digit extension, then press
the # key on your keypad.
5. As quickly as possible after pressing the # key, press the “Trans” (Transfer) key. This put the
original call through to the voicemail box where they will hear the greeting and be able to leave
a message.


Verizon Telephone Service (Centrex; copper dialtone)
1. With the incoming caller on the line, press “flash” (or the switch hook for single line phones) to
obtain a new dialtone and place the caller on a temporary hold.
2. Dial 2 2 6 2
3. You will immediately hear the message “press # now”; immediately press the # key on
your keypad
4. Next you will hear the message “please dial the extension for which you wish to leave a
message followed by the # sign key.” Immediately enter the four digit extension, then press
the # key on your keypad.
5. As quickly as possible after pressing the # key, hang up. This put the original call through to the
voicemail box where they will hear the greeting and be able to leave a message.