Desire2Learn
WCU's Learning Management System

 


D2L Technical / FAQ

 

  • Q: How do I log into D2L?+
    A: You can log into D2L from the WCU homepage (www.wcupa.edu). Choose the D2L tab and enter your username and password. (This is the same username and password you use for your WCU email and your myWCU).
  • Q: I cannot log into D2L because my password expired. How do I reset my password?+
    A: If you are having difficulty logging into D2L due to password issues, please contact the WCU IT Help Desk at 610-436-3350, select option 1.
  • Q: My classes are not showing up in D2L. Why?+
    A: Please note that it can take up to 24 hours for D2L to be updated once you are officially registered for a course with the Registrar's Office. It is also possible that your instructor has not activated the course in D2L.
  • Q: I teach multiple sections of the same course. Can I combine them into one?+
    A: You can combine multiple sections of a course into one. Please fill out the combine course request form and send it to the D2L team. Please note that we do not accept course combine requests after the first week of the semester.
  • Q: What are the recommended browsers?+
    A: D2L Services recommends the use of Mozilla Firefox when working in the D2L environment. You can download Mozilla Firefox by visiting the Firefox website. If using Internet Explorer or Safari, you may experience issues when working within D2L.
  • Q: What is the maximum size video that I can upload to Kaltura?+
    A: Due to browser limitations, the maximum size file that can uploaded to Kaltura is 1.5GB. If you need assistance with larger size files, please contact the D2L Services office. Please review the Kaltura guide for additional information.
  • Q: Is there a recommended size for my D2L files? +
    A:
    • D2L E-mail:
      Maximum Attachment Size Limit: 10 MB
      Maximum Message Size Limit: 10 MB
    • Dropbox: Recommended File Size Limit: Less than 20 MB
      Maximum Total Storage space: unlimited
    • Content: Recommended File Size Limit: Less than 20 MB
      Maximum Total Storage space: unlimited