University Libraries

West Chester University

25 West Rosedale Avenue
West Chester, PA 19383
Phone: 610-430-4400
Fax: 610-738-0554
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Policy for Serving Persons with Disabilities

Table of Contents


It shall be the West Chester University Library’s policy, where reasonable, to go beyond its normal operations to provide qualified WCU students, faculty and staff with disabilities equal access to information and services and to make every reasonable effort to meet all accommodations. Such services shall be provided in a timely manner. The following policy shall provide the basis for serving qualified WCU students, faculty and staff with disabilities.


The Library shall designate a daytime and evening liaison to handle requests from qualified WCU students, faculty and staff with disabilities which require special attention. In the liaison's absence, the Circulation Supervisor will determine the level of services needed and call upon the appropriate person to give assistance. Service requiring extensive assistance and/or use of special equipment may need to be scheduled in advance.

Library Staff Designated to Help People with Disabilities

Daytime ADA Liason

Evening ADA Liason

  • The Evening ADA Liaison is the Evening Circulation Supervisor.
  • Work hours: Sunday to Thursday, 6:00pm – 2:00am.
  • Phone 610-436-2946.
  • Ask at the Circulation Desk, 2nd floor, just inside the main entrance.

Music Library

The Library Technician and/or the work study students assigned to this area will be responsible for helping any qualified WCU student, faculty or staff with disabilities who requests assistance at the Music Library desk.


  • Special equipment for the hearing and speech impaired:
    • Viewing stations equipped with encoding for closed captioning (IMC). The DVDS/VHS need to be encoded to be translated in the monitors.
    • Adaptive telecommunications device. The patron shall talk with the Reference librarian regarding the use of this device.
  • When requested, the liaison on duty (or in their absence, any other Library employee) will escort the qualified WCU student, faculty or staff with a disability to the desired location. If the patron has trouble communicating, the ADA liaison will use other means of communication.


  • Service animals shall be permitted in the library.
  • Staff shall go beyond the normal level of service to make the library accessible to qualified WCU students, faculty and staff with disabilities. This includes, but is not limited to: reading brief documents; paging materials; and using PILOT and the Internet. Also, the service will include retrieving books from the stacks, journals from the Serials Department, or any other formatted material the library may own.
  • Photocopying of printed material and microfilm/fiche is at the user's expense.
  • Elevators are equipped to serve the visually impaired. Braille numbers appear next to the buttons to push for floor selection, as well as Braille numbers outside the elevator designating which floor you are on. The double door elevator has a bell tone that sounds from inside when passing the floors and when the door is in the "open" and "close" position.
  • Special equipment for the visually impaired:
    • Closed-captioned viewing stations (IMC)
    • Microfiche reader-printer (Serials) offering 50X magnification.
    • Other equipment available from the Reference Desk includes a magnifying lens, available upon request with some form of user ID.
    • All public access computers have Magnifier to enlarge text. The icon for Magnifier appears on the Windows desktop.
    • Large screen monitor for people with low vision in the Reference Area, nearest Printer 3.
    • Zoomtext software is loaded on select computers.


  • There are dedicated wheelchair-accessible computer workstations on the 2nd floor of the library.
  • If access is restricted in any department or classroom, staff will make arrangements to use an accessible location when holding programs that are open to the public. Library faculty assigned to teach in any library classroom shall ascertain if there are any students with disabilities, relocate the class to an accessible site upon request, and allow adaptive equipment in the classroom. Staff will announce to the public, prior to any public event, that accommodations will be made upon request for a person with a disability.
  • The library provides access through the automated front doors to individuals with mobility impairments. An automated door also accesses the handicapped parking lot at the back of the library. A card must be used to gain back-door access. Qualified WCU students, faculty, and staff must apply for a card in the Library Administrative Secretary's office (Room 236). This door is for entry to the library only. If necessary, special arrangements can be made with the Circulation Supervisor to exit the library.
  • The second floor men’s and women’s rest rooms are wheelchair accessible.

Other Disabilities

In any situation (except personal hygiene), staff shall make every reasonable effort to accommodate the needs of all qualified WCU students, faculty and staff with disabilities regardless of their ability. A request made by a student, faculty or staff member with a disability shall be treated in the same manner as a request by any library user regardless of the work required to meet that need.

Community Patrons

The library of West Chester University primarily serves the students, faculty, and staff of the University. The library is open to members of the local community for in-house use of materials, but some services such as interlibrary loan, circulation and ADA services to the general public may be limited.

Electronic Resources

The West Chester University Library is involved in the ongoing process of making all electronic resources accessible. If you encounter problems with the accessiblility of a library electronic resource, please contact the ADA Liaison or the Reference Desk, and the library will work with you to provide the resource within a reasonable period of time.

Interlibrary Loan

The Library can obtain materials for you that we do not own. To do this, you must set up an Interlibrary Loan account through ILLiad. If you click on this link, you will be directed to set up an ILLiad account. Click on the red text that says, "first time users" to begin the process.

Once that is set up, you can request journal articles, books, or any other materials that you need. You will be notified by email when things begin to arrive for you. Journal articles will go directly into your account and will be accessed electronically. If you need additional help, please do not hesitate to contact us at 610-436-3454 or A general description of our services can also be found at:

Affirmative Action/ Equal Opportunity

  • Any individual who believes they were denied equal access may file a complaint with the University Librarian (610-436-2747) or the Director of the Office of Social Equity at 13/15 University Avenue, West Chester University (610-436-2433).
  • Office of Services for Students with Disabilities (OSSD), Lawrence Center 223., 610-436-2564 (phone), 610-436-2600 (fax). Monday- Friday 8am-4:30pm
  • The Department of Education, Office of Civil Rights, 330 C Street, SW, Washington, DC., 20202 (800–205–8384) is the US government agency designated to take complaints regarding libraries.

Policy Access, Approval and Revision

  • This policy is available in alternative formats from Clayton Garthwait, 610–436–3409,
  • The policy was submitted to the Disabled Student Union for approval in the Fall of 1994.
  • This policy will be reviewed annually and updated as appropriate by the Library ADA Committee.

Policy originally submitted 5/22/95. Revised: 6/19/95, 11/29/95, 12/10/96, 3/13/97, 6/22/99, 9/6/00, 2/11/02, 10/29/14.