Work Control


201 Carter Drive, Suite 500
West Chester, PA 19383

Service Requests

  Emergency Service  
  Routine Building Maintenance  
  How to Request Service  
  Event Planning  
  Chargeable or Non-Chargeable?  
  Prioritization of Work Requests  
  Emergency Service  
    For emergency service (utilities interruptions, elevator problems, floods, or any situation presenting a safety and/or hazard to personnel and/or the facility) Monday through Friday between the hours of 8:00AM and 4:30PM, please call Work Control, ext. 2444.  
    For emergencies after hours and on weekends and holidays, please call Public Safety, ext. 3311.  
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  Routine Building Maintenance  
    WCU Plant Operations provides the following building maintenance:  
          o Carpentry and general building maintenance  
          o Locksmith services  
          o Plumbing  
          o Electrical  
          o Heating and Air Conditioning  
          o Painting  
          o Elevator maintenance  
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  How to Request Services  
    For routine building maintenance, please contact the Facility Administrator for your building. The Facility Administrator, or his/her designee, can submit work requests via iService Desk .  
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  Event Planning  
    Here are some things to consider when planning events:  
          o Carpentry Shop for tents, tarps (PP).
          o  Moving Services provides tables, chairs, & podiums (SS). They also provide trash cans for outside events.  
          o  The Custodial Department provides custodial services (SS). They provide trash cans for inside events only.  
          o The Electric Shop provides lighting & temporary power (PP).  
          o  The Plumbing Shop provides standby service for plumbing issues (PP).  
      Event Checklist  
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  Chargeable or Non-chargeable?  
    Work required to keep the University facilities looking as originally constructed and in proper operating condition is covered by the Facilities budget.  
    The following are examples of work paid for by the requesting department:  
          o repairs to departmental equipment  
          o custom work to a building or room  
          o painting if the walls and paint are in good condition  
          o hanging personal pictures on the wall  
          o building new furniture  
          o assembling furniture purchased by the department  
          o furniture modifications of a non-essential nature  
          o expanding electrical, plumbing or HVAC service  
          o making and installing signs  
          o installation of new departmental equipment  
          o special event services  
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  Prioritization of Work Requests  
    When your work request is received, a work order is generated and a priority is assigned:  
oPriority Level 1 = Emergency (to be completed now)
  »  An emergency is a situation which could injure a person or cause significant damage to a building and needs to be resolved immediately.  
  »  Call Work Control directly at x2444, Monday through Friday from 8:00 am until 4:30 pm to report the issue. After hours, please call Public Safety at x3311.  
  »  No need to submit a work request, we will do it for you.  
    » Safety Issues  
    » Life threatening (human or animal)  
    » Significant damage likely  
    » Icy conditions  
    » Tree/branch likely to fall  
    » Campus/building could shutdown  
    » Building security  
    » Person stuck in elevator  
    » All elevators not working in an occupied building  
oPriority Level 2 = Urgent (to be completed within 24-48 hours)
  »  Urgent requests are situations affecting the flow of business, such as building temperature issues, room security, elevator malfunctions, or utilities issues, and need to be resolved within 24-48 hours.  
    » Possibility of shutting down classrooms  
    » Recovery of dead animals  
    » Building too hot/too cold  
    » Environmental damage  
    » Tree/branch likely to fall  
    » Building has no water/sewer  
    » Animal laboratory not at specified temperature  
    » Room security  
    » Elevator down  
    » Large sections of safety lighting out in walkway, parking lot, or corridor  
    » Energy waste  
oPriority Level 3 = Routine (to be completed within 3 days)
  »  Routine service requests are considered a normal priority. These requests and are not considered an emergency or urgent and do not need to be completed by a specific date. Routine requests are assigned on a first come first serve basis. You can expect them to be completed in about three business days, depending on the amount of higher priority work and campus events.  
    » Routine service requests  
    » Planned maintenance checks  
oPriority Level 4 = Fixed Date
  »  Repairs or requests for service that need to be completed by or on a specific date.  
    » Student event  
    » Staff/faculty event  
    » Conference Services event  
    » Classroom work  
    » Project work  
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    Please call Work Control, x2444, for further information.