Intermittent Connectivity, Slow Connection
Make sure you have a strong signal. Move to an area with a stronger wireless signal.
The access point (AP) is a shared medium and acts as a wireless hub. Therefore, a
large number of users on an individual AP degrades performance. Move to a less busy
My connection seems to drop whenever I enter or exit a residence hall
The AP's outside run at a different speed than the AP's inside the residence halls.
When someone moves from one area to another, the connection needs to be dropped and
then re-established to work with the different speed. This happens very quickly, however
occasionally the interuption is noticable. It is a sign of normal operation.
I am constantly having to enter my credentials but never get authenticated
Make sure you have a strong signal, move to an area with a stronger wireless signal.
I just changed my password and now I can't log into my account
Whenever you change your account password, make sure that you update the password
on any other mobile device you use to access the network. If you have your smart phone
to automatically connect to RamNet and you don't update your password, it will try
to connect with the old password resulting in an invalid login attempt. After a number
of tries, you account will become locked and you will have to come to ResNet to unlock
Poor signal strength leads to intermittent connection. Obstacles, such as walls, metals
can absorb or reflect RF energy and can reduce signal strength. Move to an area with
a stronger wireless signal.
The access point (AP) is a shared medium and acts as a wireless hub. A large number
of users on an individual AP may degrade wireless performance. Move to a less busy
Radio Frequency (RF) Interference
RF interference can be a major cause for poor wireless performance. Devices such as
cordless telephones, microwaves ovens and bluetooth devices are sources of RF interference.
Other unauthorized wireless routers operating on the same frequency range can also
cause RF interference. If possible, disable any bluetooth devices or cordless phones
temporarily when troubleshooting performance issues.
Some areas offer 802.11 n coverage (2.4 and 5Ghz channels). 5Ghz is less susceptible
to RF interference If supported, set your wireless card to prefer 5Ghz channel.