IS&T Official Notice 20180127-36

This email was sent to: Active Students, Employees, Retired Employees

Update: MalwareBytes created an updated package, version 1.0.3803 designed to resolve the issue which prevented users from accessing the internet. Please follow these steps to apply the fix to your device.

How to resolve and verify you have the fixed update package


1. Update package version 1.0.3803 or higher contains the fix.

2. To resolve, simply reboot your machine. In some cases, a second or even third reboot may be needed.

3. To verify you have this update, go to Settings, About, Update package version: 1.0.3803.

If the problem persists, please contact the Help Desk at 610-436-3350. Hours for Saturday, January 27th have been extended to 8:00pm.

This notice is an official communication of West Chester University Information Services & Technology, and can be independently verified by visiting the URL above.

A matching message should appear at the wcupa.edu URL above. Messages not verifiable in this way may be forged.

WCU West Chester University