Dear campus community,
Over the last two weeks, some users have experienced degraded performance issues with our streaming media service called Kaltura. We know several programs rely heavily on this service and IS&T has been actively engaged with Kaltura about this issue. We would like to take this opportunity to update the campus on the current status and provide additional context as to why this occurred.
What Happened and Why
Kaltura has seen usage surge across its customer base over the past four months as educational institutions leverage the power of online video to work, learn, and collaborate safely from home. To meet this unprecedented rise in demand, and to ensure the best possible service for their customers, Kaltura accelerated the timeline of their deployment plan to migrate from their SaaS solutions to secure public cloud hosting infrastructure powered by Amazon Web Services (AWS). This infrastructure project was not expected to impact or interrupt the services from Kaltura. The actual cutover to AWS was completed between August 29th & 30th. While the main parts of the migration have been achieved, Kaltura continues to work towards performance optimization.
Updates and Support
Kaltura is routinely updating the System Status Page https://status.kaltura.com/ with updates include all activities completed since the previous update and planned upcoming activities.
If you would like to log your issue with IS&T, please submit an incident through ServiceNow https://wcupaprod.service-now.com/.
