As part of the Converged Communications (RamPhone) Project, all voicemail boxes, including yours, will move to a new voicemail platform called Cisco Unity Connection on Wednesday evening, November 18th at approximately 9:00 PM EST. Over 100 users are currently using the new system and have found the transition to be "clear and easy".
We would like to introduce you to the new WCU voicemail system Cisco Unity Connection, a robust unified messaging and voicemail solution that provides users with flexible message access options. It lets users access and manage messages from an email inbox, Cisco Jabber, Cisco Unified IP Phone, or smartphone. Again, your voicemail box will be moved to Cisco Unity Wednesday evening, November 18. We have endeavored to make the transition as seamless as possible by copying your current voicemail greeting over to the new Cisco Unity system. The only thing you must do to access this is set a new PIN. All PINs have been reset to a default of 000000 so please set a new PIN as soon as possible for security reasons, following the transition on Wednesday evening to the new system.
* Your voice messages will continue to be sent to your email inbox. No change.
* The easiest way to access your voice messages if you are not listening to them through your email, is using the Messages icon in Jabber or the Messages icon on your desk phone. You may also dial 610-436-2232.
What do I need to do?
1. On or before Wednesday, November 18th, retrieve any messages on the old system (not necessary if you receive your voice messages via email).
2. On Thursday, November 19th, please reset you PIN right away.
How do I access my new voicemail box? (3 different ways)
1. Press the Messages icon on your Jabber dashboard (the voicemail icon looks like a cassette tape).
2. Press the Messages icon on your Cisco desk phone.
3. Call 610-436-2232.
Remember, your temporary PIN is 000000
A Cisco Unity flow chart and other helpful information is available on the project website:
https://www.wcupa.edu/infoServices/commServices/convergedCommProject/userResources.aspx#voicemail
If you have any questions, please contact the Help Desk through ServiceNow at https://www.wcupa.edu/servicenow.
