IS&T Email Notice

Please be advised that all employees will be enrolled in a 2024-2025 Cybersecurity Awareness Training course next week. PASSHE Executive Leadership Group (ELG) mandated that all universities provide and require IT Security Awareness training for their faculty, staff, and students.. The employee training and management program is also required to comply with the US Department of Education GLBA requirements.

On Wednesday, October 2, 2024, all employees will receive an email from WCU Office of Information Security to complete a training module, WCU 2024-2025 KnowBe4 Security Awareness Training - 30 minutes which is hosted on KnowBe4, WCU's Information Cybersecurity Awareness Training and management platform. The training module includes a video with embedded question prompts and takes 30 minutes to complete. All Employees should complete the training module by Friday, December 6, 2024.

Employees in need of a computer or a space to complete the module should contact the Faculty & Staff Training office (fast@wcupa.edu) for accommodations.

For more information, visit https://www.wcupa.edu/infoServices/security/ITSecurityAwareness.aspx

Phishing and scam emails are deceptive messages designed to steal your personal information, such as passwords, credit card numbers, or Social Security numbers. While these messages are increasingly sophisticated, there are key signs that can help you identify them.

Stay safe by keeping the following in mind:

When you spot a Phish or suspect a Scam, take the following steps to protect yourself:

Examples of common Phishing and Scam emails:

Please be advised that tomorrow, Wednesday, July 24, 2024, IS&T will be replacing one of WCU's Internet Border Routers beginning at 6:00 AM. While no interruptions to internet service are expected, a maintenance window of 6:00 AM - 8:00 AM is reserved for testing.

If you have any questions, please contact the Help Desk at https://www.wcupa.edu/servicenow or 610-436-3350.

Please be advised that tomorrow, Thursday, July 11, 2024 IS&T will be performing routine required maintenance on the WCU wireless network authentication system starting at 7:00 am EST. Once the maintenance is completed, users connecting to the RamNet wireless network may need to accept the updated digital certificate by selecting Trust when the verification box appears. An example of this verification step is shown in the image below.

If you have any questions, please contact the Help Desk at https://www.wcupa.edu/servicenow or 610-436-3350.

Please be advised that tomorrow, Saturday, June 8th at 12:00 am, the Ramcloud virtual desktop environment will be unavailable for one hour for routine maintenance. During this maintenance window, the login screen will be unavailable and users will not be able to create a new session. Existing sessions will not be interrupted.

If you have any questions, please contact the Help Desk at https://www.wcupa.edu/servicenow or 610-436-3350.

The issue preventing access to VPN has been resolved and users can now login with their WCU credentials.

If you have any questions, please contact the Help Desk through ServiceNow at https://www.wcupa.edu/servicenow

Please be aware that DUO is back online and all WCU related web applications are accessible.

Please be advised that IS&T is aware of an issue impacting DUO which is preventing access to multiple web applications (i.e. D2L, ESS, myWCU, NeoGov, and Zoom). This is a global issue impacting many organizations.

IS&T is actively working with the vendor and will send an official communication once the services are restored.

Information security is a critical priority for West Chester University. Some members of the University community have recently reported that fraudulent tax returns were filed in their name. Investigations to date by the Information Services and Technology (IS&T) team, together with its longstanding and trusted cybersecurity partner, have shown absolutely no signs of any individual accounts being compromised for its 17,000+ students or any other evidence that ties WCU directly to any fraudulent activity.

With a broader national trend in data breaches, the small number of cases (30) that are experiencing issues are being advised to follow IRS guidelines related to fraudulently claimed dependents: https://www.irs.gov/identity-theft-fraud-scams/identity-theft-dependents. The University works diligently to educate and train its campus community on how to avoid Internet fraud.

A new phishing email is circulating with the subject [REVIEW MESSAGES] - this is a fake message. An image of the phishing message is attached to this email. Please do not click any links or respond to the email.

The message is attempting to impersonate West Chester University and is known as a Spear Phishing Campaign, where bad actors use an external email address disguised as a known entity, to create a sense of urgency over alleged missed email communications.

In this case, the bad actors have also attempted to mimic WCU's MFA splash page tricking unsuspecting users to enter their credentials.

Best Practice: Always verify the sender and sender's email address and when in doubt call the person to confirm. Please do not click any links or respond to the email. Never send passwords over email and do not reply to messages soliciting personal information.

If you have responded to the email or clicked the link and provided your WCU account information, please reset your password immediately at https://password.wcupa.edu.

To see the latest phishing attempts, visit our Phish Bowl at: https://www.wcupa.edu/infoServices/security/phishBowl.aspx.

To learn more about what phishing is, visit the Phishing: Don't Take the Bait! knowledge article: https://wcupaprod.service-now.com/kb?id=kb_article_view&sysparm_article=KB0011256.

If you have any questions, please contact the IS&T Help Desk at https://www.wcupa.edu/servicenow.

Please be advised that over winter break IS&T made changes to RamPrint to improve printing from Windows and Mac devices.

With this update students printing from personal Windows and Mac devices will need to reinstall RamPrint using the instructions on the FHG Library website https://library.wcupa.edu/techhelp. Students printing to Ramprint from a mobile device, iOS or Android, do not need to make any changes.

If you have any questions, please contact the Help Desk through ServiceNow at https://www.wcupa.edu/servicenow

The issue impacting RamPrint which caused disruption in printing services for students referenced in IS&T Official Notice 20231206-433 has been resolved.

If you have any questions, please contact the Help Desk through ServiceNow at https://www.wcupa.edu/servicenow

Please be advised that IS&T is aware of an issue impacting RamPrint, causing disruption in printing to the RamPrint queue and preventing students from printing. IS&T is actively working with the vendor and will send an official communication once the services are restored.

PASSHE Executive Leadership Group (ELG) mandated that all universities provide and require IT Security Awareness training for their faculty, staff and students. The employee training and management program is also required to comply with the US Department of Education GLBA requirements.

On Wednesday, October 4, 2023, all employees will receive an email from WCU Office of Information Security to complete a training module, 2023 Danger Zone which is hosted on KnowBe4, WCU's Information Cybersecurity Awareness Training and management platform. The training module includes a video with embedded question prompts and takes less than 10 minutes to complete. All Employees should complete the training module by Friday, December 1, 2023.

Employees in need of a computer or a space to complete the module should contact the Faculty & Staff Training office (fast@wcupa.edu) for accommodations.

For more information, visit https://www.wcupa.edu/infoServices/security/ITSecurityAwareness.aspx

WCU utilizes an advanced authentication system, paired with DUO multi-factor to ensure user identity and data remains protected. IS&T recently upgraded WCU's web authentication system and have updated the web login prompt. Users can expect the following changes as part of the upgrade:

This change will take place tomorrow, Wednesday, August 23, 2023

The IS&T Networking Team is performing a wireless network upgrade beginning at 9:00PM Tuesday (8/15/2023) until 12:00am Wednesday (8/16/2023) EST. We do not anticipate any impact to services such as WCU email, myWCU, D2L, etc. however the wireless network will be unavailable for a short time during the upgrade process. Thank you for your patience and understanding. If you have any questions, please contact the Help Desk at https://www.wcupa.edu/servicenow.

With the Geothermal system/loop repaired and stabilized temperatures in buildings, the network closets have been brought back online. Networking services including wireless (WiFi), wired, and phone systems have been restored in the affected buildings.

If you have questions regarding available IT resources, please contact the Help Desk through ServiceNow at https://www.wcupa.edu/servicenow

Please be advised that Geothermal air conditioning is used in multiple network closets across campus. To prevent damage from over-heating while the Geothermal system/loop is being repaired, some network closets will go offline. In these locations, there will be no access to the internet, or local networking resources including phone systems until service resumes. IS&T will send a notification when network service is restored.

Network will go offline in the following buildings:

If you have questions regarding available IT resources, please contact the Help Desk through ServiceNow at https://www.wcupa.edu/servicenow

This is a reminder: DO NOT MOVE OFFICE TELEPHONE SETS! Each telephone set is programmed with an Emergency Response Location. If 911 is dialed or the PANIC Button is used, the emergency responders are immediately provided with the telephone building and room number for dispatch. This is critical information that must be correct within the university's current 911 database.

The IS&T Networking Team completed the routine required maintenance on the WCU wireless network authentication system today, Tuesday, July 11, 2023 at 7:00 am EST. Users connecting to the RamNet wireless network may need to accept the updated digital certificate by selecting Trust when the verification box appears. An example of this verification step is shown in the image below.

If you have any questions, please contact the Help Desk at https://www.wcupa.edu/servicenow or 610-436-3350.

IS&T will be performing routine required maintenance on the WCU wireless network authentication system tomorrow, Tuesday, July 11, 2023 at 7:00 am EST. Once the maintenance is completed, users connecting to the RamNet wireless network may need to accept the updated digital certificate by selecting Trust when the verification box appears. An example of this verification step is shown in the image below.

If you have any questions, please contact the Help Desk at 610-436-3350.

Sent on behalf of University Communications and Marketing

Reminder: The West Chester University website "search" feature will be undergoing minor maintenance during the following window:

DATE: June 7, 2023 at 6:00 PM (Wednesday evening) through June 8, 2023 at 2:00 AM (Thursday morning)

IMPACT: During the above window, the website search may be unavailable for up to 10 minutes while updates are applied. While we are not expecting any disruption to service, patching can result in outages greater than 10 minutes in duration. Web Services will be monitoring the process and will escalate issues internally and externally if required.

Please contact webmaster@wcupa.edu if you have any questions or concerns.

Microsoft has confirmed that the issue impacting Outlook on both the web and client-based applications, referenced in IS&T Official Notice 20230605-422 has been resolved.

If you have any questions, please contact the Help Desk through ServiceNow at https://www.wcupa.edu/servicenow

Please be advised that IS&T is aware of an issue impacting Outlook on both the web and client-based applications. Users might get an error message that the application is not available, or experience delays in receiving email. This is a global issue impacting many organizations and Microsoft is working to remediate the issue. IS&T is actively monitoring the situation and will send an official communication once we verify that the incident has been completely resolved.

If you have any questions, please contact the Help Desk through ServiceNow at https://www.wcupa.edu/servicenow

Sent on behalf of University Communications and Marketing

The West Chester University website "search" feature will be undergoing minor maintenance during the following window:

DATE: June 7, 2023 at 6:00 PM (Wednesday evening) through June 8, 2023 at 2:00 AM (Thursday morning)

IMPACT: During the above window, the website search may be unavailable for up to 10 minutes while updates are applied. While we are not expecting any disruption to service, patching can result in outages greater than 10 minutes in duration. Web Services will be monitoring the process and will escalate issues internally and externally if required.

Please contact webmaster@wcupa.edu if you have any questions or concerns.

Microsoft has confirmed that the issue impacting Microsoft Office 365 cloud services referenced in IS&T Official Notice 20230420-419 has been resolved.

If you have any questions, please contact the Help Desk through ServiceNow at https://www.wcupa.edu/servicenow

Please be advised that IS&T is aware of an issue impacting access to the Microsoft Office 365 cloud services where users might get an error message, or access to applications is not available. This is a global issue impacting many organizations and Microsoft is working to remediate the issue. IS&T is actively monitoring the situation and will send an official communication once we verify that the incident has been completely resolved.

If you have any questions, please contact the Help Desk through ServiceNow at https://www.wcupa.edu/servicenow

Please be advised that a new phishing campaign is circulating from varying senders attempting to impersonate WCU employees. This is known as a Spear Phishing Campaign, where bad actors use an external email address disguised as a known person of rank or authority, to request urgent discrete email communications, prompting for personal information like cell phone and bank accounts, or to purchase gift cards on their behalf. Please see the example of Spear Phishing below - these are fake messages.

Always verify the sender and sender's email address and when in doubt call the person to confirm. Please do not click any links or respond to the email. Never send passwords over email and do not reply to messages soliciting personal information.

If you have responded to the email or clicked the link and provided your WCU account information, please reset your password immediately at https://password.wcupa.edu.

To see the latest phishing attempts, visit our Phish Bowl at: https://www.wcupa.edu/infoServices/security/phishBowl.aspx.

To learn more about what phishing is, visit the Phishing: Don't Take the Bait! knowledge article: https://wcupaprod.service-now.com/kb?id=kb_article_view&sysparm_article=KB0011256.

If you have any questions, please contact the IS&T Help Desk at https://www.wcupa.edu/servicenow.

This IS&T Networking Team is performing network maintenance from 7:00am to 11:00am EST on Saturday (3/11/23). We do not anticipate any impact to services such as WCU email, myWCU, D2L, etc., however a brief wireless network interruption is possible. Thank you for your patience and understanding. If you have any questions, please contact the Help Desk at https://www.wcupa.edu/servicenow.

Sent on behalf of University Communications and Marketing

The West Chester University website "search" feature will be undergoing minor maintenance during the following window: March 8, 2023 at 4:00 PM (Wednesday afternoon) through March 9, 2023 at 12:00 AM (Thursday morning).

During the above window, the website search may be unavailable for up to 5 minutes while updates are applied. While we are not expecting any disruption to service, patching can result in outages greater than 5 minutes in duration. Web Services will be monitoring the process and will escalate issues internally and externally if required.

Please contact webmaster@wcupa.edu if you have any questions or concerns.

Please be advised that IS&T has received numerous reports today, Wednesday, March 1, 2023, of cellular service issues in the West Chester area impacting AT&T users. AT&T is actively working to address the problem. If you have any questions regarding this outage, please contact your cellular service provider or check the AT&T website for updates.

This IS&T Networking Team is performing upgrades on network equipment at various times from December 20 through December 23 and also on December 30. We do not anticipate any impact to services such as WCU email, myWCU, D2L, etc., however a brief interruption is possible. Thank you for your patience and understanding. If you have any questions, please contact the Help Desk at 610-436-3350.

New phishing emails are circulating with the subject ADMINISTRATIVE ASSISTANT REMOTE JOB, or Document Shared with you DEC-RESOURCES- these are fake messages attempting to obtain your login credentials. An image of the phishing messages is attached to this email. Please do not click any links or respond to the email. Never send passwords over email and do not reply to messages soliciting personal information. If you have responded to the email or clicked the link and provided your WCU account information, please reset your password immediately at https://password.wcupa.edu.

To see the latest phishing attempts, visit our Phish Bowl at: https://www.wcupa.edu/infoServices/security/phishBowl.aspx.

To learn more about what phishing is, visit the Phishing: Don't Take the Bait! knowledge article: https://wcupaprod.service-now.com/kb?id=kb_article_view&sysparm_article=KB0011256.

If you have any questions, please contact the IS&T Help Desk at https://www.wcupa.edu/servicenow.

Reminder: The IS&T Networking Team is performing maintenance on the VPN today, Friday (11/25) from 12:00PM until 3:00PM EST. We do not anticipate any major impact to network traffic or any other systems such as WCU email, myWCU, D2L, etc. but a brief interruption to the VPN is possible. Thank you for your patience and understanding. If you have any questions, please contact the Help Desk at https://www.wcupa.edu/servicenow. Thank you.

The IS&T Networking Team is performing maintenance on the VPN on Friday (11/25) from 12:00PM until 3:00PM EST. We do not anticipate any major impact to network traffic or any other systems such as WCU email, myWCU, D2L, etc. but a brief interruption to the VPN is possible. Thank you for your patience and understanding. If you have any questions, please contact the Help Desk at https://www.wcupa.edu/servicenow. Thank you.

IS&T has received numerous reports today, Monday, October 31, 2022, of cellular service issues in the West Chester area impacting AT&T users. If you have any questions regarding this outage, please contact your cellular service provider or check the AT&T website for updates.

This is a reminder the IS&T Networking Team is performing network maintenance on Tuesday, October 18 beginning at 8:00AM EST. We do not anticipate any impact to network traffic or any other systems such as WCU email, myWCU, D2L, etc. Thank you for your patience and understanding. If you have any questions, please contact the Help Desk at 610-436-3350.

Please be advised the IS&T Networking Team is performing network maintenance on Tuesday, October 18 beginning at 8:00AM EST. We do not anticipate any impact to network traffic or any other systems such as WCU email, myWCU, D2L, etc. Thank you for your patience and understanding. If you have any questions, please contact the Help Desk at 610-436-3350.

Keeping your Zoom meetings safe and secure ensures the best possible experience for your attendees whether in virtual classrooms, office hours, or departmental meetings. Zoom has a number of ways to secure your meetings against uninvited guests. Here are some simple tips to protect yourself and your attendees from such intrusions:

-Do not share the details of your zoom session (such as the link to the meeting) in public spaces such as social media. In general, limit your communication to attendees to D2L or WCU email.

-For larger meetings, adjust your meeting security settings to allow only authenticated users to join.

-Avoid using your Personal Meeting Room for recurring sessions and meetings.

If you do end up with an uninvited guest or disruptive participant in your Zoom session, don't panic. You can take the following steps:

-Quickly suspend participant activities via the Security panel.

-Remove the uninvited guest via the Security or Participant panel. They will not be able to rejoin the existing session.

To learn more, visit the Zoom: Security in Meetings knowledge base article https://wcupaprod.service-now.com/sp?id=kb_article_view&sysparm_article=KB0010033 for best practices and steps on how to keep your meetings safe and secure.

Please be aware that https://wcupa.zoom.us is back online and accessible for all WCU users.

Zoom is also reporting that service has been restored for their clients and that all systems are operational. For up-to-the-minute information on service availability https://status.zoom.us

If you have any questions or concerns please contact the IS&T Help Desk at https://www.wcupa.edu/servicenow.

A new phishing email is circulating with the subject Document shared with you: "PayRoll Department.Docx" - this is a fake message. An image of the phishing message is attached to this email. Please do not click any links or respond to the email. Never send passwords over email and do not reply to messages soliciting personal information. If you have responded to the email or clicked the link and provided your WCU account information, please reset your password immediately at https://password.wcupa.edu.

To see the latest phishing attempts, visit our Phish Bowl at: https://www.wcupa.edu/infoServices/security/phishBowl.aspx.

To learn more about what phishing is, visit the Phishing: Don't Take the Bait! knowledge article: https://wcupaprod.service-now.com/kb?id=kb_article_view&sysparm_article=KB0011256.

If you have any questions, please contact the IS&T Help Desk at https://www.wcupa.edu/servicenow.

Sent on behalf of University Communications and Marketing

The West Chester University website search feature will be undergoing minor maintenance during the following window:

DATE: August 31, 2022 at 5:00 PM (Wednesday evening) through September 1, 2022 at 1:00 AM (Thursday morning)

IMPACT: During the above window, the website search may be unavailable for up to 5 minutes while updates are applied. While we are not expecting any disruption to service, patching can result in outages greater than 5 minutes in duration. Web Services will be monitoring the process and will escalate issues internally and externally if required.

Please contact webmaster@wcupa.edu if you have any questions or concerns.

Please be advised that fake invoice scams have been circulating as bad actors are intensify their efforts to trick unsuspecting users into sending them money, gift cards and other valuables. These scammers can also attempt to connect to your device to steal your credentials, inject malware, or obtain credit card information.

Remember to think before you click. If you ever get an invoice for a charge you weren't expecting, do not call the number or use any contact information provided in the email or invoice. If you are unsure who an email is from (even if the details appear accurate) or if the email looks "phishy" do not respond and do not click on any links or attachments found in that email.

To see the latest phishing attempts, visit our Phish Bowl at: https://www.wcupa.edu/infoServices/security/phishBowl.aspx

To learn more about what phishing is, visit the Phishing: Don't Take the Bait! knowledge article: https://wcupaprod.service-now.com/kb?id=kb_article_view&sysparm_article=KB0011256.

If you have any questions, please contact the IS&T Help Desk at https://www.wcupa.edu/servicenow.

This is a reminder that changes will be made to WCU's multi-factor authentication tool, Duo today, August 2nd. The Duo authentication prompt will have a new look and streamlined verification process to help you quickly access applications. Please note that the most secure and recommended authentication method is a Duo Push which uses the Duo Mobile App. Also note that the Call Me method for authentication will no longer be offered after August 2nd, but the text messages passcode option will still be available.

For more information click the article below which provides a visual comparison of the current and new Duo authentication prompts. https://wcupaprod.service-now.com/kb_view.do?sysparm_article=KB0011391

Remember, never approve a Duo authentication request that you did not initiate.

If you have any questions, please contact the Help Desk at https://www.wcupa.edu/servicenow or 610-436-3350.

Please be advised on Tuesday, August 2, 2022, changes will be made to WCU's multi-factor authentication tool, Duo. The Duo authentication prompt will have a new look and streamlined verification process to help you quickly access applications. Please note that the most secure and recommended authentication method is a Duo Push which uses the Duo Mobile App. Also note that the Call Me method for authentication will no longer be offered after August 2nd, but the text messages passcode option will still be available.

For more information click the article below which provides a visual comparison of the current and new Duo authentication prompts. https://wcupaprod.service-now.com/kb_view.do?sysparm_article=KB0011391

Remember, never approve a Duo authentication request that you did not initiate.

If you have any questions, please contact the Help Desk at https://www.wcupa.edu/servicenow or 610-436-3350.

Please be advised that IS&T is aware of an issue reported by Microsoft where users in the Northeastern United States may be unable to access Exchange Online. Microsoft has identified that a network router was performing below acceptable thresholds and rerouted user connections to alternate devices and monitoring telemetry indicates that the service has recovered. Microsoft has entered a period of extended monitoring to ensure the issue is resolved. We are sorry for any inconvenience and thank you for your understanding as Microsoft works to resolve this issue. If you have any questions, please contact the Help Desk at https://www.wcupa.edu/servicenow or 610-436-3350.

This is a reminder that IS&T will be performing routine required maintenance on the WCU wireless network authentication system tomorrow, Monday, July 11, 2022 at 7:00 am EST. Once the maintenance is completed, users connecting to the RamNet wireless network may need to accept the updated digital certificate by selecting Trust when the verification box appears. An example of this verification step is shown in the image below.

If you have any questions, please contact the Help Desk at 610-436-3350.

Please be advised that IS&T will be performing routine required maintenance on the WCU wireless network authentication system on Monday, July 11, 2022 at 7:00 am EST. Once the maintenance is completed, users connecting to the RamNet wireless network may need to accept the updated digital certificate by selecting Trust when the verification box appears. An example of this verification step is shown in the image below.

If you have any questions, please contact the Help Desk at 610-436-3350.

The IS&T Networking Team is performing maintenance on the VPN tonight, Wednesday (6/22) from 9:00PM until 12:00AM Thursday (6/23) EST. We do not anticipate any major impact to network traffic or any other systems such as WCU email, myWCU, D2L, etc. but a brief interruption to the VPN is possible. Thank you for your patience and understanding. If you have any questions, please contact the Help Desk at https://www.wcupa.edu/servicenow or 610-436-3350. Thank you.

The IS&T Networking Team is performing maintenance on the VPN tomorrow night, Wednesday (6/22) from 9:00PM until 12:00AM Thursday (6/23) EST. We do not anticipate any major impact to network traffic or any other systems such as WCU email, myWCU, D2L, etc. but a brief interruption to the VPN is possible. Thank you for your patience and understanding. If you have any questions, please contact the Help Desk at https://www.wcupa.edu/servicenow or 610-436-3350. Thank you.

The issue preventing access to VPN has been resolved and users can now login with their WCU credentials.

If you have any questions, please contact the Help Desk through ServiceNow at https://www.wcupa.edu/servicenow.

Please be advised that IS&T is aware that users may be experiencing issues connecting to VPN after last night's maintenance. IS&T is actively working to resolve the issue and will send an official communication once the services are restored.

If you have any questions, please contact the Help Desk through ServiceNow at https://www.wcupa.edu/servicenow.

Correction: The IS&T Networking Team is performing maintenance on the VPN tonight, Tuesday (5/31) from 9:00PM until 12:00AM Wednesday (6/1) EST. We do not anticipate any major impact to network traffic or any other systems such as WCU email, myWCU, D2L, etc. but a brief interruption to the VPN is possible. Thank you for your patience and understanding. If you have any questions, please contact the Help Desk at 610-436-3350.

The IS&T Networking Team is performing maintenance on the VPN tomorrow night, Tuesday (6/1) from 9:00PM until 12:00AM Wednesday (6/2) EST. We do not anticipate any major impact to network traffic or any other systems such as WCU email, myWCU, D2L, etc. but a brief interruption to the VPN is possible. Thank you for your patience and understanding. If you have any questions, please contact the Help Desk at 610-436-3350.

Reminder: The IS&T Networking Team is upgrading VPN hardware tonight, Wednesday (5/25) from 6:00PM until 9:00PM EST. We do not anticipate any major impact to network traffic or any other systems such as WCU email, myWCU, D2L, etc. but a brief interruption to the VPN is possible. Thank you for your patience and understanding. If you have any questions, please contact the Help Desk at 610-436-3350.

The IS&T Networking Team is upgrading VPN hardware beginning on Wednesday (5/25) from 6:00PM until 9:00PM EST. We do not anticipate any major impact to network traffic or any other systems such as WCU email, myWCU, D2L, etc. but a brief interruption to the VPN is possible. Thank you for your patience and understanding. If you have any questions, please contact the Help Desk at 610-436-3350.

A new phishing email is circulating with the subject Document shared with you: "143_01" (although the subject could vary) - this is a fake message and is considered a spear phishing attack. Be careful as many of these types of emails are circulating in hopes you will open the link. An image of the phishing message is attached to this email. Please do not click any links or respond to the email. Never send passwords over email and do not reply to messages soliciting personal information. If you have responded to the email or clicked the link and provided your WCU account information, please reset your password immediately at https://password.wcupa.edu.

To see the latest phishing attempts, visit our Phish Bowl at: https://www.wcupa.edu/infoServices/security/phishBowl.aspx.

To learn more about what phishing is, visit the Phishing: Don't Take the Bait! knowledge article: https://wcupaprod.service-now.com/kb?id=kb_article_view&sysparm_article=KB0011256.

If you have any questions, please contact the IS&T Help Desk at https://www.wcupa.edu/servicenow.

The issue impacting the Mimecast email spam filter has been resolved and emails are now processing normally. Mimecast protected URLs being opened through emails are also processing without delay.

If you have any questions, please contact the Help Desk through ServiceNow at https://www.wcupa.edu/servicenow.

Please be advised that IS&T is aware that users may be experiencing issues related to the Mimecast email spam filter causing mail flow delays and delayed resolution of URL's being opened through emails. This issue is impacting several customers hosted on the North American grid. IS&T is actively monitoring the situation, working with the vendor and will send an official communication once the services are restored.

If you have any questions, please contact the Help Desk through ServiceNow at https://www.wcupa.edu/servicenow.

A new phishing email is circulating with the subject Payroll Error - this is a fake message. An image of the phishing message is attached to this email. Please do not click any links or respond to the email. Never send passwords over email and do not reply to messages soliciting personal information. If you have responded to the email or clicked the link and provided your WCU account information, please reset your password immediately at https://password.wcupa.edu.

To see the latest phishing attempts, visit our Phish Bowl at: https://www.wcupa.edu/infoServices/security/phishBowl.aspx.

To learn more about what phishing is, visit the Phishing: Don't Take the Bait! knowledge article: https://wcupaprod.service-now.com/kb?id=kb_article_view&sysparm_article=KB0011256.

If you have any questions, please contact the IS&T Help Desk at https://www.wcupa.edu/servicenow.

A new phishing email is circulating with the subject Re: Your mailbox storage has reached 98% - this is a fake message. An image of the phishing message is attached to this email. Please do not click any links or respond to the email. Never send passwords over email and do not reply to messages soliciting personal information. If you have responded to the email or clicked the link and provided your WCU account information, please reset your password immediately at https://password.wcupa.edu.

To see the latest phishing attempts, visit our Phish Bowl at: https://www.wcupa.edu/infoServices/security/phishBowl.aspx.

To learn more about what phishing is, visit the Phishing: Don't Take the Bait! knowledge article: https://wcupaprod.service-now.com/kb?id=kb_article_view&sysparm_article=KB0011256.

If you have any questions, please contact the IS&T Help Desk at https://www.wcupa.edu/servicenow.

A new phishing email is circulating with the subject Re : Your mailbox storage - this is a fake message. An image of the phishing message is attached to this email. Please do not click any links or respond to the email. Never send passwords over email and do not reply to messages soliciting personal information. If you have responded to the email or clicked the link and provided your WCU account information, please reset your password immediately at https://password.wcupa.edu.

To see the latest phishing attempts, visit our Phish Bowl at: https://www.wcupa.edu/infoServices/security/phishBowl.aspx.

To learn more about what phishing is, visit the Phishing: Don't Take the Bait! knowledge article: https://wcupaprod.service-now.com/kb?id=kb_article_view&sysparm_article=KB0011256.

If you have any questions, please contact the IS&T Help Desk at https://www.wcupa.edu/servicenow.

A new phishing email is circulating with the subject Long Term Information: All Staf - this is a fake message. An image of the phishing message is attached to this email. Please do not click any links or respond to the email. Never send passwords over email and do not reply to messages soliciting personal information. If you have responded to the email or clicked the link and provided your WCU account information, please reset your password immediately at https://password.wcupa.edu.

To see the latest phishing attempts, visit our Phish Bowl at: https://www.wcupa.edu/infoServices/security/phishBowl.aspx.

To learn more about what phishing is, visit the Phishing: Don't Take the Bait! knowledge article: https://wcupaprod.service-now.com/kb?id=kb_article_view&sysparm_article=KB0011256.

If you have any questions, please contact the IS&T Help Desk at https://www.wcupa.edu/servicenow.

DO NOT MOVE OFFICE TELEPHONE SETS! Each telephone set is programmed with an Emergency Response Location. If 911 is dialed or the PANIC Button is used, the emergency responders are immediately provided with the telephone building and room number for dispatch. This is critical information that must be correct within the university's current 911 database.

The issue impacting PASSHE authentication has been resolved and users can again login to web applications (i.e. D2L, ESS, myWCU, NeoGov, and Zoom). If you have any questions, please contact the Help Desk through ServiceNow at https://www.wcupa.edu/servicenow.

Please be advised that IS&T is aware of a PASSHE-wide authentication issue which is preventing access to multiple web applications (i.e. D2L, ESS, myWCU, NeoGov, and Zoom). IS&T is working with PASSHE to resolve the issue. If you have any questions, please contact the IS&T Help Desk 610-436-3350.

We are sorry for any inconvenience and thank you for your understanding.

A new phishing email is circulating with the subject Wendy Rodgers shared "FACULTY BOOK" with you. - this is a fake message. An image of the phishing message is attached to this email. Please do not click any links or respond to the email. Never send passwords over email and do not reply to messages soliciting personal information. If you have responded to the email or clicked the link and provided your WCU account information, please reset your password immediately at https://password.wcupa.edu.

To see the latest phishing attempts, visit our Phish Bowl at: https://www.wcupa.edu/infoServices/security/phishBowl.aspx.

To learn more about what phishing is, visit the Phishing: Don't Take the Bait! knowledge article: https://wcupaprod.service-now.com/kb?id=kb_article_view&sysparm_article=KB0011256.

If you have any questions, please contact the IS&T Help Desk at https://www.wcupa.edu/servicenow.

Recently, PASSHE Executive Leadership Group (ELG) mandated that all universities provide and require annual IT Cybersecurity Awareness Training for their faculty, staff and students. The employee training and management program is also required to comply with the US Department of Education GLBA requirements. IS&T will also begin conducting simulation phishing exercises annually.

On Monday, March 7, 2022, all employees will receive an email from WCU Office of Information Security to complete an annual campaign, WCU's Information Cybersecurity Awareness Training. The campaign includes an interactive 15-minute video/quiz on Cybersecurity.

For employees that are in need of a space with computer equipment to take this training, please contact the FAST training office (fast@wcupa.edu) or IS&T Help Desk https://www.wcupa.edu/servicenow

For more information, visit https://www.wcupa.edu/infoServices/security/ITSecurityAwareness.aspx

A new phishing email is circulating with the subject COINBASE SURVEY OPENING - this is a fake message. An image of the phishing message is attached to this email. Please do not click any links or respond to the email. Never send passwords over email and do not reply to messages soliciting personal information. If you have responded to the email or clicked the link and provided your WCU account information, please reset your password immediately at https://password.wcupa.edu.

To see the latest phishing attempts, visit our Phish Bowl at: https://www.wcupa.edu/infoServices/security/phishBowl.aspx.

To learn more about what phishing is, visit the Phishing: Don't Take the Bait! knowledge article: https://wcupaprod.service-now.com/kb?id=kb_article_view&sysparm_article=KB0011256.

If you have any questions, please contact the IS&T Help Desk at https://www.wcupa.edu/servicenow.

A new phishing email is circulating with the subject [9302803-001]WCUPA eMail - this is a fake message. An image of the phishing message is attached to this email. Please do not click any links or respond to the email. Never send passwords over email and do not reply to messages soliciting personal information. If you have responded to the email or clicked the link and provided your WCU account information, please reset your password immediately at https://password.wcupa.edu.

To see the latest phishing attempts, visit our Phish Bowl at: https://www.wcupa.edu/infoServices/security/phishBowl.aspx.

To learn more about what phishing is, visit the Phishing: Don't Take the Bait! knowledge article: https://wcupaprod.service-now.com/kb?id=kb_article_view&sysparm_article=KB0011256.

If you have any questions, please contact the IS&T Help Desk at https://www.wcupa.edu/servicenow.

A new phishing email is circulating with the subject 2022 Employee Benefits Plan - this is a fake message. An image of the phishing message is attached to this email. Please do not click any links or respond to the email. Never send passwords over email and do not reply to messages soliciting personal information. If you have responded to the email or clicked the link and provided your WCU account information, please reset your password immediately at https://password.wcupa.edu.

To see the latest phishing attempts, visit our Phish Bowl at: https://www.wcupa.edu/infoServices/security/phishBowl.aspx.

To learn more about what phishing is, visit the Phishing: Don't Take the Bait! knowledge article: https://wcupaprod.service-now.com/kb?id=kb_article_view&sysparm_article=KB0011256.

If you have any questions, please contact the IS&T Help Desk at https://www.wcupa.edu/servicenow.

A new phishing email is circulating with the subject WCUPA Email Center - this is a fake message. An image of the phishing message is attached to this email. Please do not click any links or respond to the email. Never send passwords over email and do not reply to messages soliciting personal information. If you have responded to the email or clicked the link and provided your WCU account information, please reset your password immediately at https://password.wcupa.edu.

To see the latest phishing attempts, visit our Phish Bowl at: https://www.wcupa.edu/infoServices/security/phishBowl.aspx.

To learn more about what phishing is, visit the Phishing: Don't Take the Bait! knowledge article: https://wcupaprod.service-now.com/kb?id=kb_article_view&sysparm_article=KB0011256.

If you have any questions, please contact the IS&T Help Desk at https://www.wcupa.edu/servicenow.

This is a reminder that WCU will be transitioning its access to the national and international public telephone network from Verizon to Lumen today, Monday 1/31 @ 4:30PM. During this time, there may be several brief interruptions to inbound calls (calls made from outside to WCU telephone numbers). Internal and outbound calls will not be impacted by this transition. If you have any questions or concerns, please contact the IS&T Help Desk 610-436-3350. We are sorry for any inconvenience this may cause and thank you for your understanding.

A new phishing email is circulating with the subject Emergency - this is a fake message. An image of the phishing message is attached to this email. Please do not click any links or respond to the email. Never send passwords over email and do not reply to messages soliciting personal information. If you have responded to the email or clicked the link and provided your WCU account information, please reset your password immediately at https://password.wcupa.edu.

To see the latest phishing attempts, visit our Phish Bowl at: https://www.wcupa.edu/infoServices/security/phishBowl.aspx.

To learn more about what phishing is, visit the Phishing: Don't Take the Bait! knowledge article: https://wcupaprod.service-now.com/kb?id=kb_article_view&sysparm_article=KB0011256.

If you have any questions, please contact the IS&T Help Desk at https://www.wcupa.edu/servicenow.

A new phishing email is circulating with the subject UNICEF Job Opportunity - this is a fake message. An image of the phishing message is attached to this email. Please do not click any links or respond to the email. Never send passwords over email and do not reply to messages soliciting personal information. If you have responded to the email or clicked the link and provided your WCU account information, please reset your password immediately at https://password.wcupa.edu.

To see the latest phishing attempts, visit our Phish Bowl at: https://www.wcupa.edu/infoServices/security/phishBowl.aspx.

To learn more about what phishing is, visit the Phishing: Don't Take the Bait! knowledge article: https://wcupaprod.service-now.com/kb?id=kb_article_view&sysparm_article=KB0011256.

If you have any questions, please contact the Help Desk: https://www.wcupa.edu/servicenow.

A new phishing email is circulating with the subject New Individual Assistance Program - this is a fake message. An image of the phishing message is attached to this email. Please do not click any links or respond to the email. Never send passwords over email and do not reply to messages soliciting personal information. If you have responded to the email or clicked the link and provided your WCU account information, please reset your password immediately at https://password.wcupa.edu.

To see the latest phishing attempts, visit our Phish Bowl at: https://www.wcupa.edu/infoServices/security/phishBowl.aspx

To learn more about what phishing is, visit the Phishing: Don't Take the Bait! knowledge article: https://wcupaprod.service-now.com/kb?id=kb_article_view&sysparm_article=KB0011256.

Please be advised that WCU will be transitioning its access to the national and international public telephone network from Verizon to Lumen on Monday 1/31 @ 4:30PM. During this time, there may be several brief interruptions to inbound calls (calls made from outside to WCU telephone numbers). Internal and outbound calls will not be impacted by this transition. If you have any questions or concerns, please contact the IS&T Help Desk 610-436-3350. We are sorry for any inconvenience this may cause and thank you for your understanding.

A new phishing email is circulating with the subject WCUPA email deactivation Request - this is a fake message. An image of the fake email is attached. Please do not click any links or respond to the email. Never send passwords over email and do not reply to messages soliciting personal information. If you have replied to the email or provided your WCU account information using the link, please reset your password immediately at https://password.wcupa.edu. If you have any questions, please contact the Help Desk at https://www.wcupa.edu/servicenow.

A new phishing email is circulating with the subject ***SPAM?*** WCUPA IT- Service - this is a fake message. An image is attached. Please do not click any links or respond to the email. Never send passwords over email and do not reply to messages soliciting personal information. If you have clicked the link and entered information, please reset your password immediately at https://password.wcupa.edu. If you have any questions, contact the Help Desk at https://www.wcupa.edu/servicenow.

A new phishing email is circulating with the subject 2022 New Individual Assistance Program - this is a fake message. Please do not click any links or respond to the email. Never send passwords over email and do not reply to messages soliciting personal information. An image of the fake email is included with this email. If you have any questions, contact the Help Desk at https://www.wcupa.edu/servicenow.

A new phishing email is circulating with the subject RE: January HR-benefits/Payroll Notification - this is a fake message. Please do not click any links or respond to the email. Never send passwords over email and do not reply to messages soliciting personal information. If you have any questions, contact the Help Desk at https://www.wcupa.edu/servicenow.

A new phishing email is circulating with the subject Notice - this is a fake message. A image of the email is provided below. Please do not click any links or respond to the email. Never send passwords over email and do not reply to messages soliciting personal information. If you have clicked the link, please reset your WCU password immediately using https://password.wcupa.edu. If you have any questions, contact the IS&T Help Desk at https://www.wcupa.edu/servicenow or 610-436-3350.

Please be aware that DUO is back online and all WCU related web applications are accessible.

Amazon Web Services (AWS) is also reporting that services are being restored for their clients. For up-to-the-minute information on service availability visit: https://downdetector.com/

If you have any questions or concerns please contact the IS&T Help Desk 610-436-3350. We are sorry for any inconvenience, and thank you for your understanding.

Please be advised that IS&T is aware of an issue impacting DUO which is preventing access to multiple web applications (i.e. D2L, ESS, myWCU, NeoGov, and Zoom). This is a global issue impacting many organizations.

We are also aware of an operational event in the Amazon Web Services (AWS) that is impacting many providers globally. Up-to-the-minute information on service availability can be found here: https://downdetector.com/

IS&T is actively monitoring the situation and will send an official communication once we verify that the incident has been resolved.

As we approach the holiday season, it is important to remember to Be Cyber Smart and Think Before You Click.

Bad actors are intensifying their efforts to trick unsuspecting users into scams that can steal your credentials, inject malware onto devices, or obtain credit card information by falsely selling products. Most recently, they have started using the COVID-19 Omnicron variant, and false DUO alerts as a lure to trick you. Higher education institutions are often targeted especially during this time of year when users are focused on finals, projects and holiday shopping and less likely to spot a scam.

1. Think before you click. If an email looks suspicious or an offer looks too good to be true, it probably is. Report suspicious emails as Phishing and delete them.

2. Don't fall for fake delivery notifications or text messages. Learn how to deny a fraudulent Duo approval request if you did not initiate it.

3. Be careful about the apps you download and verify that the publisher is trusted.

4. When ordering online, use trusted sites with https:// in the url and also monitor your bank account and card activity.

5. Get more tips from this training video to understand current global cybersecurity threats and how to keep yourself and your organization safe. https://training.knowbe4.com/modstore/view/c27617f2-191a-429f-9cf1-e186990f844c

6. University Targeted Credential Phishing Campaigns Use COVID-19, Omicron Themes https://www.proofpoint.com/us/blog/threat-insight/university-targeted-credential-phishing-campaigns-use-covid-19-omicron-themes

If you have any questions, go to https://www.wcupa.edu/servicenow or call the Help Desk at 610-436-3350

A new phishing email is circulating with the subject NOTICE BY ADMIN VERIFY YOUR OFFICE 365. This is a fake message. Please do not click any links, or respond to the email. Never send passwords over email and do not reply to messages soliciting personal information.

If you have any questions, go to https://www.wcupa.edu/servicenow or call the Help Desk at 610-436-3350

Please be advised that IS&T is aware of an issue impacting D2L across all 14 PASSHE universities. The D2L Network Operations Center (NOC) alerted that the issue is preventing the "My Courses" widget from loading. IS&T is fully engaged with D2L and PASSHE to have the issue resolved.

If you have any questions or concerns please contact the IS&T Help Desk 610-436-3350. We are sorry for any inconvenience, and thank you for your understanding.

A new type of phishing email is circulating from varying senders with the subject Hello that is attempting to impersonate a WCU employee using an external email address, requesting if they are available, and requesting their cell phone number - This is a fake message. Please see the attached example email. Always verify the sender and sender's email address and when in doubt call the person to confirm. Please do not click any links or respond to the email. Never send passwords over email and do not reply to messages soliciting personal information. If you need to reset your password, go to https://password.wcupa.edu. If you have any questions or have replied to the email, please contact the Help Desk at https://www.wcupa.edu/servicenow.

A new phishing email is circulating with the subject FW: Employee Assistance Program - this is a fake message. An image of the phishing email is included. Please do not click any links or respond to the email. Never send passwords over email and do not reply to messages soliciting personal information. If you have already clicked the link and provided information, please reset your WCU password immediately at https://password.wcupa.edu. If you have any questions, go to https://www.wcupa.edu/servicenow or call the Help Desk at 610-436-3350

The IS&T Networking Team will be performing emergency maintenance on the campus wireless network at 10:00 PM EST this evening (10/29) through 3:00 AM EST Saturday morning (10/30).

During this window, there will be times of intermittent or no wireless network connectivity across campus. All other WCU services including RamNet WIRED network and applications such as WCU email, MyWCU, D2L, etc. will remain available during this maintenance. We are sorry for any inconvenience and thank you for your understanding. If you have any questions or concerns, please contact the IS&T Help Desk 610-436-3350.

Please be advised that WCU is experiencing an issue with the RamNet Wireless network. The IS&T Networking Team is engaged with our vendors and treating this issue with high priority. Please note that the RamNet WIRED network is still fully operational. If you have any questions or concerns please contact the IS&T Help Desk 610-436-3350. We are sorry for any inconvenience, and thank you for your understanding.

October is Cybersecurity Awareness Month, a global effort to help everyone stay safe and protected when using technology whenever and however you connect. West Chester University Information Services & Technology (IS&T) is once again participating in the Cybersecurity Awareness Month program run by the National Cyber Security Alliance (NCSA) and the Cybersecurity & Infrastructure Security Agency (CISA) of the U.S. Department of Homeland Security to create awareness about cybersecurity. This year's awareness theme is Do your Part. #BeCyberSmart. Our goal is to help you make the most of today's technology safely and securely.

Remote Security

This is the final week of Cybersecurity Awareness Month, but you should always try to do your part and #BeCyberSmart. What we do today can affect the future of personal, consumer, and business cybersecurity. Cybersecurity is increasingly becoming more of a consideration in how we work, learn, and play. Cybersecurity is a year-round effort and should be one of our first considerations when we create or buy new devices and connected services.

Resources

KnowBe4 Security Awareness News, September 2021: https://www.wcupa.edu/infoServices/security/documents/sept_2021_security_awareness_newsletter.pdf

WCU IS&T Information Security Awareness: https://www.wcupa.edu//infoServices/security/ITSecurityAwareness.aspx

#CyberMonth #CybersecurityFirst

October is Cybersecurity Awareness Month, a global effort to help everyone stay safe and protected when using technology whenever and however they connect. West Chester University Information Services & Technology (IS&T) is once again participating in the Cybersecurity Awareness Month program run by the National Cyber Security Alliance (NCSA) and the Cybersecurity & Infrastructure Security Agency (CISA) of the U.S. Department of Homeland Security to create awareness about cybersecurity. This year's awareness theme is Do your Part. #BeCyberSmart. Our goal is to help you make the most of today's technology safely and securely.

Never Click and Tell

Limit what information you post on social media. Popular quizzes often ask users a series of shareable personal questions, ranging from the name of their pet, childhood best friend, first grade teacher or their birth city. Some people see them as a fun way to bond with friends, but many of these queries are similar if not identical to security questions used when setting up accounts at banks and other organizations. Keep Social Security numbers, account numbers, and passwords private as well as specific information about yourself such as your full name, address, birthday, etc.

Resources

Tips for Staying Secure In A Connected World (KnowBe4): https://www.wcupa.edu/infoServices/security/documents/Social%20Media%20Cybersecurity.pdf

WCU IS&T Information Security Awareness Website: https://www.wcupa.edu//infoServices/security/ITSecurityAwareness.aspx

#NeverClickAndTell #BeCyberSmart #CyberMonth

The issue impacting D2L across all 14 PASSHE universities has been resolved, and the system is functioning normally. If you have any questions, please contact the Help Desk through ServiceNow at https://www.wcupa.edu/servicenow.

Please be advised that IS&T is aware of an issue impacting D2L across all 14 PASSHE universities. The D2L Network Operations Center (NOC) alerted that D2L may be intermittently unavailable with slower than usual load times within D2L. IS&T is fully engaged with D2L and PASSHE to resolve the issue.

If you have any questions or concerns please contact the IS&T Help Desk 610-436-3350. We are sorry for any inconvenience, and thank you for your understanding.

October is Cybersecurity Month, a global effort to help everyone stay safe and protected when using technology whenever and however they connect. West Chester University Information Services & Technology (IS&T) is once again participating in the Cybersecurity Awareness Month program run by the National Cyber Security Alliance (NCSA) and the Cyberscecurity & Infrastructure Security Agency (CISA) of the U.S. Department of Homeland Security to create awareness about cybersecurity. This year's theme is Do your Part. #BeCyberSmart. Our goal is to help you make the most of today's technology, safely and securely.

Play hard to get with strangers

Deny a Duo login approval request if you did not initiate it

Resources

How to spot fake email messages: https://wcupaprod.service-now.com/kb_view.do?sysparm_article=KB0010858

Check the IS&T PhishBowl for the latest Phishing attacks reported to WCU: https://www.wcupa.edu/infoServices/security/phishBowl.aspx

Use your Mimecast Email Spam Filter. Mimecast defends against malicious email attachments, impersonation fraud and malicious URLs. Follow this guide to learn how to use your Mimecast Personal Portal to manage your spam settings and quarantine. https://wcupaprod.service-now.com/kb_view.do?sysparm_article=KB0010167

Test your knowledge with a Phishing Quiz. The Federal Trade Commission developed a short quiz to help you #FightThePhish. https://www.ftc.gov/tips-advice/business-center/small-businesses/cybersecurity/quiz/phishing

A new phishing email is circulating with the subject Hello with a personal assistant job offer - this is a fake message. An image of the email is attached. Please do not click any links or respond to the email. Never send passwords over email and do not reply to messages soliciting personal information. If you have any questions, please contact the IS&T Help Desk at 610-436-3350.

October is Cybersecurity Awareness Month, a global effort to help everyone stay safe and protected when using technology whenever and however you connect. West Chester University Information Services and Technology (IS&T) is once again participating in the Cybersecurity Awareness Month program run by the National Cyber Security Alliance (NCSA) and the Cybersecurity and Infrastructure Security Agency (CISA) of the U.S. Department of Homeland Security to create awareness about cybersecurity. This year's awareness theme is "Do Your Part. #BeCyberSmart." Each week in October, we will provide information and tips from IST and leading cybersecurity organizations on protecting yourself online. Our goal is to help you make the most of today's technology…safely and securely.

West Chester University's RamNet WiFi is a secured network. It is secured by an enterprise network authentication protocol called 802.1X. Using this protocol, all network traffic, including usernames and passwords, are encrypted during transmission. During the connection process, usernames and passwords are checked to verify that the user is an active member of the WCU community. Once confirmed, appropriate network access is assigned based off network needs and requirements. Remember, free Wifi could cost you: https://www.wcupa.edu//infoServices/security/documents/FreeWifiCouldCostYou.pdf

The issue impacting D2L across all 14 PASSHE universities has been resolved, and the system is functioning normally. If you have any questions, please contact the Help Desk through ServiceNow at https://www.wcupa.edu/servicenow.

Please be advised that IS&T is aware of an issue impacting D2L across all 14 PASSHE universities. The D2L Network Operations Center (NOC) alerted that an infrastructure event is impacting access and load times within D2L. IS&T is fully engaged with D2L and PASSHE to resolve the issue.

If you have any questions or concerns please contact the IS&T Help Desk 610-436-3350. We are sorry for any inconvenience, and thank you for your understanding.

Sent on behalf of the Web Team

The West Chester University website search feature will be undergoing minor maintenance during the following window:

DATE: September 29, 2021 at 5:00 PM (Wednesday evening) through September 30, 2021 at 1:00 AM (Thursday morning)

IMPACT: During the above window, the website search may be unavailable for up to 5 minutes while updates are applied. While we are not expecting any disruption to service, patching can result in outages greater than 5 minutes in duration. Web Services will be monitoring the process and will escalate issues internally and externally if required.

Please contact webmaster@wcupa.edu if you have any questions or concerns.

A new phishing email is circulating with the subject Re: You Requested Password Change - this is a fake message. Please do not click any links or respond to the email. Never send passwords over email and do not reply to messages soliciting personal information. If you have already clicked the link and provided your information by logging in, please reset your password immediately at https://password.wcupa.edu. If you have any additional questions, please contact the Help Desk at https://www.wcupa.edu/servicenow or 610-436-3350.

The intermittent connectivity issues related to RamNet Wireless Network have been resolved. If you experience any problems connecting to RamNet, please contact the Help Desk at 610-436-3350.

The RamNet Wireless Network is partially back online with approximately 3,800 of 3,900 wireless access points passing internet traffic across campus. The IS&T Networking Team is continuing to work directly with engineers from Juniper and Aruba Networks to pinpoint the root cause and bring the remaining access points online. During this time users may experience latency or drops in connectivity to the RamNet Wireless Network. The RamNet WIRED network remains functional.

We are sorry for any inconvenience, and thank you for your understanding. IS&T will provide another update Thursday, September 2nd.

Please be advised that WCU is experiencing an issue with the RamNet Wireless network. The IS&T Networking Team is engaged with our vendors and treating this issue with high priority. Please note that the RamNet WIRED network is still fully operational.

If you have any questions or concerns please contact the IS&T Help Desk 610-436-3350. We are sorry for any inconvenience, and thank you for your understanding.

The issue impacting RamCloud has been resolved and the environment is now accessible. If you have any questions, please contact the Help Desk through ServiceNow at https://www.wcupa.edu/servicenow.

Please be advised that WCU is experiencing an issue with the Citrix Virtual Desktop Infrastructure (VDI) which is preventing access to RamCloud and associated applications. IS&T Technical Services has engaged Citrix and is actively working to resolve the issue as quickly as possible.

Thank you for your patience and understanding. If you have any questions, please contact the Help Desk at 610-436-3350.

A new phishing email is circulating with the subject WCUPA Help Desk - this is a fake message. An image of the phishing email is attached to this email. Please do not click any links or respond to the email. Never send passwords over email and do not reply to messages soliciting personal information. If you have already clicked the link and provided any information, please reset your password as soon as possible at https://password.wcupa.edu. If you have any questions, please contact the Help Desk at https://www.wcupa.edu/servicenow or 610-436-3350.

Reminder: Please be advised that the IS&T Networking Team will be making security changes to ClearPass on Thursday July 29th at 7:00am. ClearPass requires users to register their digital/smart devices before gaining access to the RamNet-Guest wireless network. Examples include gaming systems, video streaming devices, and Internet of Things (IoT) devices. The change will temporarily suspend access to the RamNet-Guest Wireless Network and require existing devices to be re-registered in ClearPass.

Also note that the primary wireless network RamNet, used for laptops, smart phones, etc. remains unchanged.

For more information on how to re-register an existing device, or register new devices to the RamNet-Guest Wireless Network visit: https://www.wcupa.edu/infoServices/commServices/deviceRegistration.aspx

If you have any questions, please contact the Help Desk at 610-436-3350.

Please be advised that the IS&T Networking Team will be making security changes to ClearPass on Thursday July 29th at 7:00am. ClearPass requires users to register their digital/smart devices before gaining access to the RamNet-Guest wireless network. Examples include gaming systems, video streaming devices, and Internet of Things (IoT) devices. The change will temporarily suspend access to the RamNet-Guest Wireless Network and require existing devices to be re-registered in ClearPass.

Also note that the primary wireless network RamNet, used for laptops, smart phones, etc. remains unchanged.

For more information on how to re-register an existing device, or register new devices to the RamNet-Guest Wireless Network visit: https://www.wcupa.edu/infoServices/commServices/deviceRegistration.aspx

If you have any questions, please contact the Help Desk at 610-436-3350.

This is a reminder that the IS&T Networking Team is upgrading network software beginning tomorrow, Friday (6/25) from 5:00AM until 6:00AM EST. We do not anticipate any major impact to network traffic or any other systems such as WCU email, myWCU, D2L, etc. but a brief interruption is possible. Thank you for your patience and understanding. If you have any questions, please contact the Help Desk at 610-436-3350.

The IS&T Networking Team is upgrading network software beginning on Friday (6/25) from 5:00AM until 6:00AM EST. We do not anticipate any major impact to network traffic or any other systems such as WCU email, myWCU, D2L, etc. but a brief interruption is possible. Thank you for your patience and understanding. If you have any questions, please contact the Help Desk at 610-436-3350.

A new phishing email is circulating with the subject SERVICE - this is a fake message. Please do not click any links or respond to the email. Never send passwords over email and do not reply to messages soliciting personal information. If you have clicked the link and provided information, please reset your password immediately at https://password.wcupa.edu. If you have any questions, please contact the Help Desk at https://www.wcupa.edu/servicenow or 610-436-3350.

Sent on behalf of the Web Team

The service issue with Squiz Cloud hosted instances has been rectified and all services have been restored. We are continuing to monitor the situation closely to ensure services remain fully operational. If you experience any problems with the search on the WCU website, please email webmaster@wcupa.edu.

Sent on behalf of the Web Team

Squiz, the provider for our website search, is experiencing wide-spread problems. Their technical team is looking into the issue. At this time, search is not available on our website https://www.wcupa.edu. If you have questions or concerns, please email webmaster@wcupa.edu.

Reminder: The IS&T Networking Team is upgrading network software beginning tonight, Thursday (5/6) from 9:00PM until Friday (5/7) 4:00AM EST. We do not anticipate any major impact to network traffic or any other systems such as WCU email, myWCU, D2L, etc. but a brief interruption is possible. Thank you for your patience and understanding. If you have any questions, please contact the Help Desk at 610-436-3350.

The IS&T Networking Team is upgrading network software on Thursday (5/6) from 9:00PM until Friday (5/7) 4:00AM EST. We do not anticipate any major impact to network traffic or any other systems such as WCU email, myWCU, D2L, etc. but a brief interruption is possible. Thank you for your patience and understanding. If you have any questions, please contact the Help Desk at 610-436-3350.

Please be advised that you may have received an e-mail from Microsoft this afternoon regarding changes to their terms of use. This automated e-mail message was sent by Microsoft to WCU user accounts covered under our Enterprise Services Licensing Agreement agreed upon by PASSHE Legal.

Please note that you do not need to take any action with regard to this e-mail.

Thank you.

A new phishing email is circulating with the subject Security Alert Notice !!! Re-Validate To Secure Your Account - this is a fake message. Please do not click any links or respond to the email. Never send passwords over email and do not reply to messages soliciting personal information. If you have already clicked the link and provided your account information, please reset your password immediately at https://password.wcupa.edu. If you have any questions, please contact the Help Desk at https://www.wcupa.edu/servicenow or 610-436-3350.

A new phishing email is circulating with the subject This is urgent- this is a fake message. Please do not click any links or respond to the email. Never send passwords over email and do not reply to messages soliciting personal information. If you have responded to the email please reset your password at https://password.wcupa.edu. If you have any questions, please contact the Help Desk at 610-436-3350 or https://www.wcupa.edu/servicenow.

Please be advised that RamCloud Application Services are back online.

If you encounter any problems accessing the environment or have any questions contact the Help Desk at https://www.wcupa.edu/servicenow or 610-436-3350.

To learn more about RamCloud Application Services visit: http://wcupa.edu/ramcloud

KnowBe4 is an IT security resource available to all faculty and staff at WCU. This platform covers an extensive range of topics designed to raise awareness about the importance of cybersecurity and to ensure that individuals have access to the knowledge and resources they need to be safer and more secure online.

An informed community is essential for the protection of data and prevention of security compromises, and IST is committed to providing education and resources that might help. You will be receiving an email from KnowBe4 (similar to below). We encourage you to share this information with your respective constituents and complete the 15 minute webinar.

If you have any questions, contact the Help Desk at https://www.wcupa.edu/servicenow or 610-436-3350.

A new phishing email is circulating with the subject WCU Job Offer - this is a fake message. Please do not click any links or respond to the email. Never send passwords over email and do not reply to messages soliciting personal information. If you have already clicked the link and provided any information, please reset your password immediately at https://password.wcupa.edu. If you have any questions, contact the Help Desk at https://www.wcupa.edu/servicenow or 610-436-3350. A sample image of the email is provided.

Sent on behalf of University Communications & Marketing

The West Chester University website "search" feature maintenance is completed for the IS&T Planned Maintenance Notice sent on 3/24/2021. More information can be found at: https://www.wcupa.edu/infoServices/notices/?n=20210324-309. Please contact webmaster@wcupa.edu if you have any questions or concerns.

Sent on behalf of University Communications & Marketing

The West Chester University website "search" feature will be undergoing minor maintenance during the following window:

DATE: March 24, 2021 at 6:00 PM (Wednesday evening) through March 25, 2021 at 2:00 AM (Thursday morning) IMPACT: During the above window, the website search may be unavailable for up to 5 minutes while updates are applied. While we are not expecting any disruption to service, patching can result in outages greater than 5 minutes in duration. Web Services will be monitoring the process and will escalate issues internally and externally if required.

Please contact webmaster@wcupa.edu if you have any questions or concerns.

A new phishing email is circulating with the subject Urgent!!! - this is a fake message. See the included image of the fake email attached to this email. Please do not click any links or respond to the email. Never send passwords over email and do not reply to messages soliciting personal information. If you clicked the link and provided your information, please reset your password immediately at https://password.wcupa.edu. If you have any questions, please contact the Help Desk at https://www.wcupa.edu/servicenow or 610-436-3350.

Microsoft has reported that the authentication issue, impacting access to its Office 365 cloud services, has been resolved. This is a follow up notice to 20210315-305 found at: https://www.wcupa.edu/infoServices/notices/?n=20210315-305. If you have any questions or concerns, please contact the Help Desk through ServiceNow at https://www.wcupa.edu/servicenow.

Please be advised that IS&T is aware of an authentication issue with Microsoft's Office 365 cloud platform. Faculty, Staff and Students may see an error page which indicates, "Oops...Looks like something went wrong when attempting to access Office 365 services (such as Outlook, Webmail, SharePoint, Teams, etc...). We are sorry for any inconvenience and thank you for your understanding as Microsoft works to resolve this issue. If you have any questions, please contact the Help Desk at https://www.wcupa.edu/servicenow or 610-436-3350.

The changes will activate both single sign-on (SSO) and multi-factor authentication (MFA), and will be integrated with each universities' MFA systems (Duo for WCU). This will enable seamless access to next-generation technologies including SourcePoint (Ariba) and the State System's upcoming mobile-capable portal.

Users will be presented with a new login screen from which they will select their authentication organization (West Chester University). Once selected users will be redirected to our familiar WCU SSO page to enter their user login credentials.

Once logged in, users can navigate the portal as they already do today. SourcePoint and other applications will not request further authentication. The updated portal will be available starting on March 20th.

If you have any questions, please contact the Help Desk through ServiceNow at https://www.wcupa.edu/servicenow

A new phishing email is circulating with the subject URGENT!!! - this is a phishing message. An image of the email is attached. Please do not click any links or respond to the email. Never send usernames or passwords over email and do not reply to messages soliciting personal information. WCU will never ask you for your password, personal information, via email.

If you have already clicked the link and entered your WCU account information, please change your password immediately at https://password.wcupa.edu.

For any questions, please contact the Help Desk at https://www.wcupa.edu/servicenow or 610-436-3350.

Attention Students: Duo Multi-Factor Authentication is Now Available!

You received an email invitation to enroll in Duo multi-factor authentication which is an added security measure to protect your account information. IS&T encourages you to enroll as soon as possible before enrollment becomes mandatory. Once enrolled, you will be required to authenticate with Duo to access most applications such as D2L, WCU email, O365, Zoom and Rambucks.

For assistance please contact the Help Desk: https://www.wcupa.edu/servicenow

Please reference the IS&T Notice from November regarding Duo at: https://www.wcupa.edu/infoServices/notices/?n=20210209-293

A new phishing email is circulating with the subject URGENT - this is a fake message. See the example image of the email attached. Please do not click any links or respond to the email. Never send passwords over email and do not reply to messages soliciting personal information. If you have provided your information, please reset your password at https://password.wcupa.edu. If you have any questions, please contact the Help Desk at https://www.wcupa.edu/servicenow or 610-436-3350.

A new phishing email is circulating with the subject URGENT - this is a phishing message. An image of the email is attached. Please do not click any links or respond to the email. Never send usernames or passwords over email and do not reply to messages soliciting personal information. WCU will never ask you for your password, personal information, via email.

If you have already clicked the link and entered your WCU account information, please change your password immediately at https://password.wcupa.edu.

For any questions, please contact the Help Desk at https://www.wcupa.edu/servicenow or 610-436-3350.

Verizon is reporting that the issue causing latency for FIOS customers across areas of PA and NY earlier today has been resolved. If you have any questions, please contact the Help Desk through ServiceNow at https://www.wcupa.edu/servicenow

Please be advised that IS&T is aware of an issue impacting Verizon FIOS customers across areas of PA and NY causing latency connecting to internet resources. You might experience issues accessing applications like O365, D2L, Zoom, etc. IS&T is actively monitoring the situation and will send an official communication once the services are restored.

If you have any questions, please contact the Help Desk through ServiceNow at https://www.wcupa.edu/servicenow

A new phishing email is circulating with the subject UPDATE - this is a phishing message. An image of the email is attached. Please do not click any links or respond to the email. Never send usernames or passwords over email and do not reply to messages soliciting personal information. If you have already clicked the link and entered your WCU account information, please change your password immediately at https://password.wcupa.edu. For any questions, please contact the Help Desk at https://www.wcupa.edu/servicenow or 610-436-3350.

A new phishing email is circulating with the subject UPDATE - this is a fake message. A sample of the email is included in this email. Please do not click any links or respond to the email. Never send passwords over email and do not reply to messages soliciting personal information. If you have already provided your account information, reset your password immediately at https://password.wcupa.edu. If you have any questions, please contact the Help Desk at 610-436-3350.

A new phishing email is circulating with the subject FYI***Great Opportunity ( Apply For This Job) - this is a fake message. A sample image of the email is included in this email. Please do not click any links or respond to the email. Never send passwords over email and do not reply to messages soliciting personal information. If you have any questions, please contact the Help Desk at https://www.wcupa.edu/servicenow or 610-436-3350. If you have not enrolled in Duo to protect your account information, please visit: https://www.wcupa.edu/duo.

A new phishing email is circulating with varying subjects such as Memo From Information Technology Department or Memo From The HR Department - these are fake messages. Please do not click any links or respond to the email. Never send passwords over email and do not reply to messages soliciting personal information. If you provided your account information, please reset your password immediately at https://password.wcupa.edu. If you have any questions, contact the Help Desk at https://www.wcupa.edu/servicenow or 610-436-3350.

Attention Students!

On February 10, 2021 all students will receive an email invitation to enroll in Duo multi-factor authentication which is an added security measure to protect your account information. Please enroll as soon as you receive this email from Duo. Once enrolled, you will be required to authenticate with Duo to access most applications such as D2L, WCU email, O365, Zoom and Rambucks. Duo will be mandatory by the end of Spring 2021 Semester.

For additional information please visit: https://www.wcupa.edu/duo. For assistance please contact the Help Desk: https://www.wcupa.edu/servicenow.

Please reference the IS&T Notice from November regarding Duo at: https://www.wcupa.edu/infoServices/notices/?n=20201110-271.

A new phishing email is circulating with the subject Important Message from School's Finance Department - this is a fake message. The sample image of the phishing email is shown in this email. Please do not click any links or respond to the email. Never send passwords over email and do not reply to messages soliciting personal information. If you have clicked the link and provided your account information, please change your password immediately at https://password.wcupa.edu. If you have any questions, please contact the Help Desk at https://www.wcupa.edu/servicenow or 610-436-3350.

As previously mentioned during the last Cybersecurity Awareness Month (Oct 2020), you are going to be enrolled Security Awareness program KnowBe4. You should receive an email invitation for your first webinar in the next 24 hours. This 15-minute webinar gives you some tips and ways to identify risky activities on the Internet. Thank you in advance for being part of the Human Firewall.

A new phishing email is circulating with the subject WCUPA - this is a fake message. Please do not click any links or respond to the email. Never send passwords over email and do not reply to messages soliciting personal information. If you have already clicked the link or provided your account information, please reset your password immediately at https://password.wcupa.edu.

A new phishing email is circulating with the subject WCU - Job Offer - this is a fake message. (see attached example image of the email) Please do not click any links or respond to the email. Never send passwords over email and do not reply to messages soliciting personal information. If you have provided your information, please reset your WCU account password at: https://password.wcupa.edu. If you have any questions, please contact the Help Desk at https://www.wcupa.edu/servicenow or 610-436-3350.

Major service providers are reporting that the internet outage which might have impacted user access to WCU applications like O365, D2L, Zoom, etc. has been resolved and service has been restored to most clients. If you have any questions, please contact the Help Desk through ServiceNow at https://www.wcupa.edu/servicenow

Please be advised that IS&T is aware of a major internet outage being reported across the United States today. The issue is being reported by several major providers including Comcast, Verizon, and AT&T. You might experience issues accessing applications like O365, D2L, Zoom, etc. IS&T is actively monitoring the situation and will send an official communication once the services are restored.

If you have any questions, please contact the Help Desk through ServiceNow at https://www.wcupa.edu/servicenow

A new phishing email is circulating with the subject ATTN: West Chester University - this is a fake message (image included below). Please do not click any links or respond to the email. Never send passwords over email and do not reply to messages soliciting personal information. If you have clicked the link or provided any information, please reset your password immediately using https://password.wcupa.edu. If you have any questions, please contact the Help Desk at https://www.wcupa.edu/servicenow or 610-436-3350.

The Poll Everywhere maintenance to enable SSO login has been completed and service for all faculty and student Poll Everywhere accounts has been restored. When logging in to Poll Everywhere, please choose to Log into West Chester University and sign in with your WCU login credentials. Any questions can be directed to Learning Technologist, Kristin Herman, at kherman@wcupa.edu.

Please be advised that Poll Everywhere will undergo maintenance to enable a SSO login on Wednesday, January 20th from 12:00pm to 4:00pm EST. The maintenance will require Poll Everywhere to be unavailable for all users during this window. Once the maintenance is complete users will be able to login to Poll Everywhere using their WCU credentials.

If you have any questions or concerns, please contact the Office of Digital Learning and Innovation https://www.wcupa.edu/distanceEd/aboutUs.aspx

A new phishing email is circulating with the subject ATTN: Job/PA - this is a fake message so we ask that you delete it. Please do not click any links or respond to the email. Never send passwords over email and do not reply to messages soliciting personal information. If you have any questions, please contact the Help Desk at https://www.wcupa.edu/servicenow or 610-436-3350.

This is a reminder that the IS&T Networking Team is upgrading network software today, Tuesday (1/12) from 5:00PM until 10:00PM EST. Please note there will be intervals of time when the wireless network will be unavailable and we will try to minimize the number and duration of interruptions. We do not anticipate any major impact to any other systems such as WCU email, myWCU, D2L, etc. but a brief interruption is possible. Thank you for your patience and understanding. If you have any questions, please contact the Help Desk at https://www.wcupa.edu/servicenow or 610-436-3350.

The IS&T Networking Team is upgrading network software on Tuesday (1/12) from 5:00PM until 10:00PM EST. Please note there will be intervals of time when the wireless network will be unavailable and we will try to minimize the number and duration of interruptions. We do not anticipate any major impact to any other systems such as WCU email, myWCU, D2L, etc. but a brief interruption is possible. Thank you for your patience and understanding. If you have any questions, please contact the Help Desk at https://www.wcupa.edu/servicenow or 610-436-3350.

This is a reminder that the IS&T Networking Team is upgrading network software this Sunday (12/13) from 8:00PM until 11:00PM EST. We do not anticipate any major impact to network traffic or any other systems such as WCU email, myWCU, D2L, etc. but a brief interruption is possible. Thank you for your patience and understanding. If you have any questions, please contact the Help Desk at 610-436-3350.

Please be advised that in order to complete the final phase of the Cisco UCM telephony project, inbound and outbound calls at WCU will be unavailable on Saturday, 12/12 from 2:00PM to 10:00PM EST. For emergency calls and users that need to contact Public Safety, please note the following:

1. If an individual on a campus phone calls 911 the call will be able to be answered by the communication center.

2. If an individual on a campus phone calls 3311 the call will be able to be answered by the communication center.

3. If an individual on a campus phone, cell phone, or any external phone calls 610-436-3311 the call will ring busy and will NOT be able to be answered by the communication center.

4. During the phone outage on 12/12 from 2:00pm thru 10:00pm the individual must call 610-738-0319 in order to contact the communication center directly.

5. During the phone outage on 12/12 from 2:00pm thru 10:00pm all campus phones will only be able to call internal phones or call 911 to the communication center.

6. As an FYI, No campus phone will be able to make any outbound calls, including the communication center phones.

We are sorry for any inconvenience and thank you for your understanding. If you have any questions, please contact the Help Desk at: https://www.wcupa.edu/servicenow or 610-436-3350.

The IS&T Networking Team is upgrading network software on Sunday (12/13) from 8:00PM until 11:00PM EST. We do not anticipate any major impact to network traffic or any other systems such as WCU email, myWCU, D2L, etc. but a brief interruption is possible. Thank you for your patience and understanding. If you have any questions, please contact the Help Desk at 610-436-3350.

Please be advised that in order to complete the final phase of the Cisco UCM telephony project, inbound and outbound calls at WCU will be unavailable on Saturday, 12/12 from 2:00PM to 10:00PM EST. We are sorry for any inconvenience and thank you for your understanding. If you have any questions, please contact the Help Desk at: https://www.wcupa.edu/servicenow or 610-436-3350.

Attention Mac Users,

Please be advised that last week Apple announced a new Operating System upgrade for Mac users. This upgrade, referred to as "Big Sur" includes several security upgrades which conflict with some of the software we use on campus, most notably Sophos and the Cisco AnyConnect VPN Client. While we work with Sophos, Cisco, and other software vendors to resolve software incompatibility, we ask that you delay or refrain from updating your Mac Operating System for at least 45-60 days. Over the next two months, software vendors will release updates to their products that IS&T can make available so that there is no disruption of productivity.

If you have already upgraded to Big Sur and are experiencing software incompatibility issues, or have any questions please contact the Help Desk through ServiceNow at https://www.wcupa.edu/servicenow or 610-436-3350.

As part of the Converged Communications (RamPhone) Project, all voicemail boxes, including yours, will move to a new voicemail platform called Cisco Unity Connection on Wednesday evening, November 18th at approximately 9:00 PM EST. Over 100 users are currently using the new system and have found the transition to be "clear and easy".

We would like to introduce you to the new WCU voicemail system Cisco Unity Connection, a robust unified messaging and voicemail solution that provides users with flexible message access options. It lets users access and manage messages from an email inbox, Cisco Jabber, Cisco Unified IP Phone, or smartphone. Again, your voicemail box will be moved to Cisco Unity Wednesday evening, November 18. We have endeavored to make the transition as seamless as possible by copying your current voicemail greeting over to the new Cisco Unity system. The only thing you must do to access this is set a new PIN. All PINs have been reset to a default of 000000 so please set a new PIN as soon as possible for security reasons, following the transition on Wednesday evening to the new system.

A Cisco Unity flow chart and other helpful information is available on the project website: https://www.wcupa.edu/infoServices/commServices/convergedCommProject/userResources.aspx#voicemail

If you have any questions, please contact the Help Desk through ServiceNow at https://www.wcupa.edu/servicenow.

The issue impacting RamCloud has been resolved and the environment is now accessible. If you have any questions, please contact the Help Desk through ServiceNow at https://www.wcupa.edu/servicenow.

Please be advised that the RamCloud environment is currently down and inaccessible. IS&T Technical Services is working to resolve the issue as quickly as possible. If you have any questions, please contact the Help Desk through ServiceNow at https://www.wcupa.edu/servicenow.

Please be advised that all students will soon be asked to activate Duo multi-factor authentication as a way to provide security against hackers. Please enroll as soon as you receive an email from noreply@duosecurity.com. You will be asked to authenticate with Duo when you access most WCU applications such as D2L, email, O365, Zoom and Rambucks.

For additional information please visit www.wcupa.edu/duo. For assistance please contact the Help Desk www.wcupa.edu/servicenow.

A malware campaign is being sent to campus via email. This email asks you to click on a link for a Word Document. Once you open Word, you will see an image like below. DO NOT ENABLE Macros or click on the options to perform the upgrade. This is not how Office upgrades happen. Clicking on the links or enabling the macros could expose you to a virus called Emotet.

Emotet is a known malware that becomes the way in for Ransomware attacks. Most up-to-date antivirus software (i.e. Sophos) should be able to detect this and prevent things from happening. However, there is always a chance that Emotet has modified itself and the antivirus software will be unable to detect it.

Best Practice is to only open Word Documents that you are expecting. Also, do not enable Macros in any Office documents unless you know where they came from. Most Word documents that you work with every day, do not have macros running.

For additional information about Emotet, you can look here: https://us-cert.cisa.gov/ncas/alerts/aa20-280a This is a very technical document but tells you everything you want to know about Emotet.

Microsoft has confirmed that the issue impacting Microsoft Office 365 cloud services referenced in IS&T Official Notice 20201007-267 has been resolved.

If you have any questions, please contact the Help Desk through ServiceNow at https://www.wcupa.edu/servicenow

Please be advised that IS&T is aware of an issue impacting access to the Microsoft Office 365 e-mail (Outlook) cloud services. This is a global issue impacting many organizations and Microsoft is working to remediate the issue. IS&T is actively monitoring the situation and will send an official communication once we verify that the incident has been completely resolved.

If you have any questions, please contact the Help Desk through ServiceNow at https://www.wcupa.edu/servicenow

On Wednesday, October 7 at 8pm, the VPN integration with DUO will be getting an upgrade. You will now see the same prompts as other applications when DUO MFA is requested. This will allow you to select the "Remember My Device" option for 60 days. We hope this improvement will be a welcome change to the VPN experience for remote access.
Please note: The VPN will not go offline during this upgrade.

If you have any questions, feel free to contact the Help Desk via Service Now. Here is a link that may also assist you with the new VPN experience. https://wcupaprod.service-now.com/kb_view.do?sysparm_article=KB0010932

A new phishing email is circulating with the subject Your Approval is required - this is a fake message. Please do not click any links or respond to the email. Never send passwords over email and do not reply to messages soliciting personal information. More information can be found in our ServiceNow Knowledge Base at: https://wcupaprod.service-now.com/kb?id=kb_article_view&sysparm_article=KB0010931. If you have any questions, please call the Help Desk at 610-436-3350.

Microsoft has confirmed that the issue impacting Microsoft Office 365 cloud services referenced in IS&T Official Notice 20200928-263 has been resolved.

If you have any questions, please contact the Help Desk through ServiceNow at https://www.wcupa.edu/servicenow.

Please be advised that IS&T is aware of an issue impacting access to the Microsoft Office 365 cloud services including but not limited to e-mail (Outlook), SharePoint, and Teams. This is a global issue impacting many organizations and Microsoft is working to remediate the issue. IS&T is actively monitoring the situation and will send an official communication once we verify that the incident has been completely resolved.

If you have any questions, please contact the Help Desk through ServiceNow at https://www.wcupa.edu/servicenow

A new phishing email is circulating with the subject PERSONAL ASSISTANT POSITION (WORK FROM HOME) - this is a fake message. Please do not click any links or respond to the email. Never send passwords over email and do not reply to messages soliciting personal information. More information can be found at: https://wcupaprod.service-now.com/kb_view.do?sysparm_article=KB0010926. If you have any questions please contact the Help Desk at https://www.wcupa.edu/servicenow or call 610-436-3350.

Please be advised that the IS&T Help Desk system, ServiceNow, will be upgraded to a new version on Friday, September 25, 2020 beginning at 7:15PM EST. No downtime or interruption is expected during this upgrade so users may continue to submit incidents and requests as needed. All other systems will be operational as well during this upgrade (D2L, e-mail, Web, etc.). If you have any questions or concerns, please contact the Help Desk using https://www.wcupa.edu/servicenow or call 610-436-3350.

Please be aware that several job opportunity emails are circulating from compromised WCU email accounts with varying subject lines such as ATTN: Job/PA, WCU-Opportunity, WCU-Job Services, WCU Job Announcements, WCU- Opportunity, WCU Job Placement Announcement, West Chester University Announcements and these are all phishing emails. An example of one of the emails is included with this email. As a reminder, please do not click any links or respond to the email.
Never send passwords over email and do not reply to messages soliciting personal information. If you have any questions, please contact the Help Desk at 610-436-3350. You can also contact the WCU Twardowski Career Development Center to validate an email presenting as a job opportunity.

The inbound and outbound RamPhone call services have been restored. This is an update to IS&T Email Notice 20200916-258: https://www.wcupa.edu/infoServices/notices/?n=20200916-258.

Thank you for your patience and understanding. If you are still in need of assistance, please contact the Help Desk through ServiceNow at https://www.wcupa.edu/servicenow or 610-436-3350.

Please be advised that users are experiencing issues making and receiving phone calls, including the use of Jabber. IS&T Staff are working to resolve the issue quickly.

If you are in need of assistance, please contact the Help Desk through ServiceNow at https://www.wcupa.edu/servicenow.

Dear campus community,

Over the last two weeks, some users have experienced degraded performance issues with our streaming media service called Kaltura. We know several programs rely heavily on this service and IS&T has been actively engaged with Kaltura about this issue. We would like to take this opportunity to update the campus on the current status and provide additional context as to why this occurred.

What Happened and Why

Updates and Support

Kaltura is routinely updating the System Status Page https://status.kaltura.com/ with updates include all activities completed since the previous update and planned upcoming activities.

If you would like to log your issue with IS&T, please submit an incident through ServiceNow https://wcupaprod.service-now.com/.

Please be advised that a new phishing email is circulating with the subject ATTENTION, this is a fake message. Please do not click any links or respond to the email. Never send passwords over email and do not reply to messages soliciting personal information. If you have any questions, please contact the Help Desk at 610-436-3350.

D2L has confirmed that the issue impacting Quizzes, Surveys, and Course Admin has been resolved.

If you have any questions, please contact the Help Desk through ServiceNow at https://www.wcupa.edu/servicenow.

Please be advised that IS&T is aware of an issue impacting D2L across all 14 PASSHE universities. Users are receiving internal errors within Quizzes, Surveys, and Course Admin. At this time it does not appear to be impacting course access.

IS&T is actively working with D2L to resolve these issues as quickly as possible.

If you have any questions, please contact the Help Desk through ServiceNow at https://www.wcupa.edu/servicenow.

Please be advised that the IS&T Converged Communications Team will perform emergency maintenance on the Cisco Expressways (used for Jabber connectivity to the RamPhone system) Saturday (8/15) from 5PM until 10PM EST. During this time, users may experience intermittent connectivity to Jabber. Thank you for your patience and understanding. If you have any questions, please contact the Help Desk through ServiceNow at https://www.wcupa.edu/servicenow.

Please be advised that IS&T will be performing routine required maintenance on the WCU wireless network authentication system on Saturday (8/8) from 9:00AM EST until 10:00AM EST. Once the maintenance is completed, Apple iOS users connecting to RamNet while on campus will need to accept the updated digital certificate by selecting Trust when the verification box appears. An example of this verification step is shown in the image below.

If you have any questions, please contact the Help Desk at 610-436-3350.

The issue that triggered an emergency power off causing an outage in the E.O. Bull Center data center has been resolved. The impacted systems outlined below are back online.

If you encounter a system that is not available, please notify the Help Desk by emailing helpdesk@wcupa.edu.

The issue impacting Jabber and Finesse has been resolved. If you have any questions, please contact the Help Desk through ServiceNow at https://www.wcupa.edu/servicenow.

Please be advised that we are experiencing issues affecting the use of Jabber and Finesse. We are working to resolve the issues as soon as possible. We are sorry for any inconvenience and thank you for your understanding. If you have any questions, please contact the Help Desk through ServiceNow at https://www.wcupa.edu/servicenow.

The Mimecast outage reported yesterday in notice number 20200714-246 has been resolved by the vendor. Email messages are no longer being delayed and access to the portal page has been restored. If you have any questions, please call the Help Desk at 610-436-3350.

Please be advised that some users are reporting they cannot access their Mimecast portal page or they are receiving delay messages when sending emails. There is an active issue with our vendor, Mimecast, that is affecting US customers. Please be aware that email processing and delivery is functioning, although some users may experience intermittent delays with delivery and see the following message: The message you sent hasn't been delivered yet due to: Queued for sandbox. We'll let you know if we can't deliver it successfully. Further Information, Security check not complete This message was created automatically by mail delivery software. A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed: Not enough disk quota Mimecast is working to resolve the issue as soon as possible. We recommend allowing time for the emails to send. We are sorry for any inconvenience and thank you for your understanding. If you have any questions, please call the Help Desk at 610-436-3350.

Please be aware that several job opportunity emails are circulating from compromised WCU email accounts with varying subject lines such as WCU- Opportunity, WCU-Job Services, WCU Job Announcements, WCU- Opportunity, WCU Job Placement Announcement, West Chester University Announcements and these are all phishing emails. An example of one of the emails is included with this email. As a reminder, please do not click any links or respond to the email. Never send passwords over email and do not reply to messages soliciting personal information. If you have any questions, please contact the Help Desk at 610-436-3350.

A new phishing email is circulating with the subject E-signature Request - Review and E-sign now,- this is a fake message. Please do not click any links or respond to the email. Never send passwords over email and do not reply to messages soliciting personal information. If you have any questions, please contact the Help Desk at 610-436-3350.

A new phishing email is circulating with the subject Notice From Faculty of ITS Admin - this is a fake message. Please do not click any links or respond to the email. Never send passwords over email and do not reply to messages soliciting personal information. If you clicked the link and provided your WCU account information, please reset your password immediately at https://password.wcupa.edu. If you have any questions, please contact the Help Desk at 610-436-3350.

Microsoft has resolved the global issue with their Exchange Online service and users can now login using their WCU username and password. Please contact IS&T HelpDesk if you are still experiencing any issues. We are sorry for any inconvenience and thank you for your understanding.

A new phishing email is circulating with the subject Part Time JOB - this is a fake message. Please do not click any links or respond to the email. Never send passwords over email and do not reply to messages soliciting personal information. If you have any questions, please contact the Help Desk at 610-436-3350

Microsoft is reporting a global issue with their Exchange Online service, which is impacting all clients. Microsoft is actively working to resolve the issue. When trying to access email through the web, users may encounter an error with the following message

AADSTS50011: The reply URL specified in the request does not match the reply URLs configured for the application: e48d4214-364e-4731-b2b6-47dabf529218.

Please note that this issue does not affect the Outlook desktop client, or Outlook mobile application users.

We are sorry for any inconvenience, and thank you for your understanding. If you have any questions, please call the Help Desk at 610-436-3350.

A new phishing email is circulating with the subject E-Signature Request for user@wcupa.edu and includes varying dates and time at the end appearing as 05/07/2020 5/7/2020 12:30:53 p.m. - this is a fake message. Please do not click any links or respond to the email. Never send passwords over email and do not reply to messages soliciting personal information. If you have any questions, please contact the Help Desk at 610-436-3350.

Please be advised that the OnBase service is scheduled to be down and unavailable this evening Monday, May 4, 2020 from approximately 4:00PM EST until 10:00PM EST for a system update. All other systems will be operational during this maintenance (MyWCU, D2L, e-mail, Web, etc.). Please contact EASupport@wcupa.edu if you have any questions. You can also file a ticket for OnBase at https://www.wcupa.edu/infoServices/onbase.aspx. Thank you!

This is a reminder that myWCU service is scheduled to be down and unavailable tomorrow Saturday, May 2, 2020 from approximately 7:00AM EST until 12:00PM EST for a system update. All other systems will be operational during this maintenance (D2L, e-mail, Web, etc.). Please contact EASupport@wcupa.edu if you have any questions. Thank you.

Please be advised that myWCU service is scheduled to be down and unavailable this Saturday, May 2, 2020 from approximately 7:00AM EST until 12:00PM EST for a system update. All other systems will be operational during this maintenance (D2L, e-mail, Web, etc.). Please contact EASupport@wcupa.edu if you have any questions. Thank you.

A new phishing email is circulating with the subject Fw: payment voucher - this is a fake message. Please do not click any links or respond to the email. Never send passwords over email and do not reply to messages soliciting personal information. If you have any concerns or questions, please contact the IS&T Help Desk at 610-436-3350.

The emergency maintenance to D2L's user authentication protocol has been completed. Thank you for your patience and understanding. For more information, visit https://wcupa.edu/D2L

If you have any questions, please contact the Help Desk at 610.436.3350.

Please be advised that IS&T will be performing emergency maintenance on Saturday, April 18, 2020 from 7:00PM EST until 9:00PM EST to update D2L's user authentication protocol from LDAP to SSO (single sign-on). The maintenance will not require D2L to be offline.

After the maintenance is complete, users will notice a similar login experience as other university applications and will continue to use their WCU username and password. For more information visit https://wcupa.edu/D2L

Please disregard the prior message indicating that myWCU would be offline this weekend. All systems, including myWCU, will be online and available. Please contact EASupport@wcupa.edu if you have any questions. Thank you.

Please be advised that myWCU service is scheduled to be down and unavailable this Sunday (4/19) from approximately 7:00AM to 12:00PM for a system update. All other systems will be operational during this maintenance (D2L, e-mail, Web, etc.). Please contact EASupport@wcupa.edu if you have any questions. Thank you.

The IS&T Networking Team is upgrading network software this evening, Friday (4/17) from 8:00PM until 10:00PM EST. We do not anticipate any major impact to network traffic or any other systems such as WCU email, myWCU, D2L, etc. but a brief interruption is possible. Thank you for your patience and understanding. If you have any questions, please contact the Help Desk at 610-436-3350.

D2L Logon Services have been restored and users can now login using their WCU username and password. Please contact IS&T HelpDesk if you are still experiencing any issues. We are sorry for any inconvenience and thank you for your understanding.

Please be advised that IS&T is aware of a D2L issue preventing users from logging in with their university credentials. IS&T is working with PASSHE and D2L Network Operations Center (NOC) to resolve the issue.

We are sorry for any inconvenience and thank you for your understanding.

Please be advised that myWCU service is scheduled to be down and unavailable this Sunday (4/19) from approximately 7:00AM to 12:00PM for a system update. All other systems will be operational during this maintenance (D2L, e-mail, Web, etc.). Please contact EASupport@wcupa.edu if you have any questions. Thank you.

Please be advised that users looking for just in time Zoom support should dial 610.436.3350 to reach the IS&T HelpDesk and press option 4 to speak to a technician during LIVE synchronous sessions. Coverage extends from 8:00am-8:00pm for Monday-Thursday, and Friday 8:00am-4:00pm.

For additional information about Zoom including how recent security settings impact hosts and paticipants visit the Zoom support page.

A new phishing email is circulating with the subject Good day - this is a fake message. Please do not click any links or respond to the email. Never send passwords over email and do not reply to messages soliciting personal information. If you have any questions, please contact the Help Desk at 610-436-3350.

Please be advised that users looking for just in time Zoom support should dial 610.436.3350 to reach the IS&T HelpDesk and press option 4 to speak to a technician during LIVE synchronous sessions. Coverage extends from 8:00am - 8:00pm for Monday - Thursday, and Friday 8:00am - 4:00pm.

Guides for managing Waiting Rooms and setting Passwords have also been added to the Work Continuity FAQ page.

A new phishing email is circulating with varying subjects such as UNICEF - this is a fake message. Please do not click any links, or respond to the email. Never send passwords over email and do not reply to messages soliciting personal information. If you have any questions, please contact the Help Desk at 610-436-3350.

The D2L Network Operations Center (NOC) advises that an infrastructure event may be impacting access and load times within D2L. We are fully engaged with D2L and PASSHE to resolve the issue. Thank you for your patience.

A new phishing email is circulating with the subject PART TIME JOB POSITION- this is a fake message. Please do not click any links or respond to the email. Never send passwords over email and do not reply to messages soliciting personal information. If you have any questions, please contact the Help Desk at 610-436-3350.

A new phishing email is circulating with the subject Dog sitter needed and other varying subjects - this is a fake message. Please do not click any links or respond to the email. Never send passwords over email and do not reply to messages soliciting personal information. A copy of the fake message is included with this email. If you have any questions call the Help Desk at 610-436-3350.

A new phishing email is circulating with the subject Nanny Needed - this is a fake message. Please do not click any links or respond to the email. Never send passwords over email and do not reply to messages soliciting personal information. A copy of the fake message is included with this email. If you have any questions call the Help Desk at 610-436-3350.

The new email spam filtering system, Mimecast has been activated today to enhance protection against spam, malware and malicious content for students and employees.

Mimecast will provide a nightly notification email from West Chester University Spam & Virus Control which will summarize quarantined messages. You will notice that the quarantine inbox will look a bit different. Known spam messages and suspicious emails will be held in quarantine until you block, permit, or release the email.

To learn more, visit the Information Security Website https://www.wcupa.edu/infoServices/security/spam.aspx

A new phishing email is circulating with the subject Email Security and Spam filter Disabled - this is a fake message. An image of the phishing message is included in this email. Please do not click any links or respond to the email. Never send passwords over email and do not reply to messages soliciting personal information. If you have already provided information using the link in the email, please reset your password immediately at https://password.wcupa.edu. If you have any questions, please call the Help Desk at 610-436-3350.

New phishing emails are circulating with varying subjects such as Pet Sitting or Baby Sitting - this is a fake message. Simply delete the email(s). Please do not click any links or respond to the email. Never send passwords over email and do not reply to messages soliciting personal information. An example of the phishing email is included in this email. If you have any questions, please contact the Help Desk at 610-436-3350.

The planned maintenance for myWCU is complete and the system is back online.

It is highly recommended to clear all cache and cookies from your internet browser, and then reboot your device before trying to login to myWCU. If you need assistance clearing cache and cookies, or if you are having trouble with myWCU, please contact the IT Help Desk HelpDesk@wcupa.edu

Reminder - myWCU service is tentatively scheduled to be down and unavailable tomorrow Saturday, December 21st from approximately 5:00AM EST through Sunday, December 22nd 7:00PM EST for routine maintenance. All other systems will be operational during this maintenance (D2L, e-mail, Web, etc.). Please contact EASupport@wcupa.edu if you have any questions. Thank you.

Please be advised that myWCU service is tentatively scheduled to be down and unavailable on Saturday, December 21st from approximately 5:00AM EST through Sunday December 22nd 7:00PM EST for routine maintenance. All other systems will be operational during this maintenance (D2L, e-mail, Web, etc.). Please contact EASupport@wcupa.edu if you have any questions. Thank you.

Pennsylvania State Employees Credit Union (PSECU) is aware of a scam targeting financial consumers (including PSECU members) across the U.S. and Canada. Fraudsters pose as bank representatives in an attempt to deplete accounts and/or advance lines of credit. Please read below for information on how to safeguard yourself from this scam.

How does this scam usually work?
* A fraudster calls you and pretends to be a representative from your financial institution. They might sound like your financial institution. Don't trust caller ID. Calls, texts, and emails can be easily "spoofed" or faked.
* The fraudster then attempts to verify a transaction you did not make to gain your trust. They offer to order you a new card. * You are then asked to provide personal or sensitive information, such as your user ID, full or partial Social Security number, PIN, full or partial card number, or account number.
* Once a fraudster has this information, they will log into your account, transfer funds, and use counterfeit cards to withdraw funds at the ATM or make purchases.

PSECU will never contact you to ask for any of the following information:
* PSECU account number
* Account PIN
* User ID
* Mobile/online banking password
* Credit/debit card CVV number
* Credit/debit card PIN
* Social Security number (full or partial)

What should I do if I'm contacted?
If you receive a call, email, or other communication from someone claiming to represent a financial institution (including PSECU) asking for the information listed above, please do not engage. Instead, contact your financial institution using published phone numbers on their website to ensure the security of your account.

A new spam/phishing email is circulating with the subject Recruiting Now- this is a fake message. Please do not click any links or respond to the email. Never send passwords over email and do not reply to messages soliciting personal information. Please contact the Help Desk at 610-436-3350 with any questions.

A new phishing email is circulating with the subject Verify your email address today - this is a fake message. Please do not click any links, or respond to the email. Never send passwords over email and do not reply to messages soliciting personal information. If you have already clicked the link, please reset your WCU account password at https://password.wcupa.edu. If you have any questions, please call the Help Desk at 610-436-3350.

A new phishing email is circulating with the subject Action Required. - this is a fake message. A screenshot of the phishing email is provided in this email. Please do not click any links or respond to the email. Never send passwords over email and do not reply to messages soliciting personal information. If you followed the link in the email and provided your information, please reset your password at https://password.wcupa.edu. If you have any questions, please contact the Help Desk at 610-436-3350.

Reminder- The IS&T Networking Team is upgrading wireless network hardware and software tonight, Tuesday (11/26) from 5:00PM until 11:00PM EST. Please note that RamNet and RamNet-Guest will be briefly interrupted several times during this maintenance window but we do not anticipate any impact to wired network traffic or any other systems such as WCU email, myWCU, D2L, etc. Thank you for your patience and understanding. If you have any questions, please contact the Help Desk at 610-436-3350.

The IS&T Networking Team is upgrading wireless network hardware and software tomorrow, Tuesday (11/26) from 5:00PM until 11:00PM EST. Please note that RamNet and RamNet-Guest will be briefly interrupted several times during this maintenance window but we do not anticipate any impact to wired network traffic or any other systems such as WCU email, myWCU, D2L, etc. Thank you for your patience and understanding. If you have any questions, please contact the Help Desk at 610-436-3350.

Reminder: The IS&T Networking Team is upgrading network software on Sunday (11/24) from 8:00PM until 11:00PM EST. We do not anticipate any major impact to network traffic or any other systems such as WCU email, myWCU, D2L, etc. but a brief interruption is possible. Thank you for your patience and understanding. If you have any questions, please contact the Help Desk at 610-436-3350.

The IS&T Networking Team is upgrading network software on Sunday (11/24) from 8:00PM until 11:00PM EST. We do not anticipate any major impact to network traffic or any other systems such as WCU email, myWCU, D2L, etc. but a brief interruption is possible. Thank you for your patience and understanding. If you have any questions, please contact the Help Desk at 610-436-3350.

This is a reminder that myWCU service is scheduled to be down and unavailable tomorrow on Saturday, November 16 from approximately 2:00PM EST to 6:00PM EST for routine maintenance. All other systems will be operational during this maintenance (D2L, e-mail, Web, etc.). Please email Academic & Enterprise Systems EASupport@wcupa.edu if you have any questions. Thank you.

Please be advised that myWCU service is scheduled to be down and unavailable on Saturday, November 16 from approximately 2:00PM EST to 6:00PM EST for routine maintenance. All other systems will be operational during this maintenance (D2L, e-mail, Web, etc.). Please email Academic & Enterprise Systems EASupport@wcupa.edu if you have any questions. Thank you.

A new phishing email is circulating with the subject Warning from Help Desk, Faculty/Staff/Student that appears to be from the Help Desk - this is a fake message. Please do not click any links or respond to the email. Never send passwords over email and do not reply to messages soliciting personal information. If you have already provided your information, please reset your password immediately at https://password.wcupa.edu. If you have any questions, please contact the Help Desk at 610-436-3350.

A new phishing email is circulating with the subject Caution on Mailbox Storage Usage - this is a fake message. Please do not click any links or respond to the email. Never send passwords over email and do not reply to messages soliciting personal information. If you already clicked the link and provided your information, please reset your password immediately at https://password.wcupa.edu. If you have any questions, please call the Help Desk at 610-436-3350.

A new phishing email is circulating with the subject Get Paid While Driving- this is a fake message. Please do not click any links or respond to the email. Never send passwords over email and do not reply to messages soliciting personal information. If you have any questions, please contact the Help Desk at 610-436-3350.

IS&T is in the final stages of migrating all existing email mailboxes to Exchange Online, part of the Office 365 cloud. This migration is referenced in Official Notice 20190514-146. All active student mailboxes and 90 percent of staff mailboxes have been successfully migrated so far. IS&T is now preparing to complete faculty mailboxes, and the remaining staff mailboxes by the end of December 2019.

Prior to being migrated, you will be notified when your account will be moved. Once the migration is complete, you will receive a follow up email. Mail will continue to be available during the transition. Beware of phishing scams!You will not need to do anything to activate, validate or expand your account. Visit https://www.wcupa.edu/mailmove for more information on the migration and what you can do to prepare.

Key Benefits: Increased email capacity. Users will enjoy the benefits of larger mailboxes (from 3 GB to 50 GB) and email message size (150 MB). Optimized Collaboration. Exchange Online provides advanced cloud-based collaboration tools and services so users can collaborate quickly and effectively on any device anywhere.

Information Sessions: To learn more about Exchange Online and the benefits of Office 365 and OneDrive, please attend one of the scheduled information sessions planned for November. Visit https://wcupa.edu/FAST for the complete list of Exchange Online and Office 365 Face to Face and Virtual sessions. Some Virtual sessions are available in the evening.

Thank you for your patience as we make this change to improve WCU email and calendar services! If you have any questions, concerns or need any support, please contact the IT Help Desk by calling 610-436-3350.

Please be advised that IS&T will be updating our on premise Sophos anti-virus server to Sophos Central beginning November 4th in an effort to enhance information security. This ensures that the most up-to-date anti-virus software is always running on university owned equipment. Once the update is complete you will notice a new Sophos logo.

On Windows operating systems the Sophos software will automatically update to Sophos Central.

On Apple operating systems, the update requires manual intervention. For instructions on how to process the update, please visit https://www.wcupa.edu/infoServices/sophosUpdate.aspx

If you have any questions or concerns, please contact the IS&T Help Desk at 610-436-3350.

A new phishing email is circulating with varying subject lines such as ITS Help-Desk and Help-Desk asking users to log in and upgrade their account - this is a fake message. Please do not click any links or respond to the email. Never send passwords over email and do not reply to messages soliciting personal information. If you have clicked the link and provided information, please reset your password immediately at https://password.wcupa.edu. If you have any questions, please contact the Help Desk at 610-436-3350.

Please be advised that myWCU service is tentatively scheduled to be down and unavailable tomorrow, Saturday, October 26th from approximately 7:00AM EST to 11:00AM EST for routine maintenance. All other systems will be operational during this maintenance (D2L, e-mail, Web, etc.). Please contact Academic & Enterprise Systems EASupport@wcupa.edu if you have any questions. Thank you.

Please be advised that myWCU service is tentatively scheduled to be down and unavailable on Saturday, October 26th from approximately 7:00AM EST to 11:00AM EST for routine maintenance. All other systems will be operational during this maintenance (D2L, e-mail, Web, etc.). Please email Academic & Enterprise Systems EASupport@wcupa.edu if you have any questions. Thank you.

A new email scam is circulating with varying subject lines like Hello where the sender asks the recipient if they are on campus or available to help. If the recipient responds, the sender expresses a sense of urgency to get the recipient to react immediately. For example, a common request from the sender is to go out and purchase gift cards and provide the numbers on the back of the cards because the sender is too busy to go out or is in a meeting. If you receive an email like this, it is probably fake. An example of one of these emails is included as an attachment to this email.

The first suggestion is to verify the email address of the sender. Many times the display name on the email is the name of someone at WCU but if you hover the cursor over the display name or verify the email address of the sender on the email message, it is not a WCU email address, but an external email address from a provider such as Gmail, etc. The second suggestion is to contact the person by calling them directly or creating a new email to them at their actual WCU email address to ask them if they contacted you. Then you will know how to respond and you can simply delete the email if it is not authentic.

If you have any questions, please contact the Help Desk at 610-436-3350.

A new phishing email is circulating with the subject Notice from Microsoft Outlook - this is a fake message. Please do not click any links or respond to the email. Never send passwords over email and do not reply to messages soliciting personal information. If you clicked the link and provided information, please reset your password at https://password.wcupa.edu. If you have any questions, please contact the Help Desk at 610-436-3350.

A new phishing email is circulating with the subject please review - this is a fake message. Please do not click any links, open the attachment, or respond to the email. Never send passwords over email and do not reply to messages soliciting personal information. If you have any questions, please contact the Help Desk at 610-436-3350.

A new phishing email is circulating with the subject Notification - this is a fake message. Please do not click any links or respond to the email. Never send passwords over email and do not reply to messages soliciting personal information. If you have already provided your account information using the link, you should reset your password at https://password.wcupa.edu. If you have any questions, please call the Help Desk at 610-436-3350.

Attention students: In 2018, Chegg.com, a company that offers textbook rental and tutoring services suffered a data breach resulting in the loss of 40 million customer records which included full names, email addresses, usernames, and passwords. Now the results of Chegg's 2018 data breach have been publicly exposed online, which poses a substantial threat. 330 WCU Student Accounts have been identified as part of this breach. For students whose accounts have been identified as part of the breach, an additional email will be sent with reference to this Official Notice.

Below are some hints on proper password handling:

Please be advised that campuses nationwide including WCU are experiencing high volumes of malware and ransomware emails that target unsuspecting individuals in an attempt to compromise their account. Remember that WCU never asks you to update, extend, enhance, upgrade, or provide your account information in an email message.

What should I do if I see a questionable message?

To learn more about email scams and what to watch out for, check out the Stay Safe from Phishing and Scams video produced by Google. https://www.youtube.com/watch?v=R12_y2BhKbE

A new phishing email is circulating with varying subject lines such as Statement, Invoice, Invoice and Statement, etc. - this is a fake message. Please do not click any links or respond to the email. Never send passwords over email and do not reply to messages soliciting personal information. If you already clicked the link and provided your information, please reset your password as soon as possible at https://password.wcupa.edu or call the Help Desk for assistance at 610-436-3350.

As you may be aware IS&T is in the process of migrating all existing email mailboxes to Exchange Online, part of the Office 365 cloud.  This migration is referenced in Official Notice 20190514-146. All active student mailboxes were successfully migrated over the summer. IS&T is now preparing to migrate all staff mailboxes this fall.

Prior to being migrated, you will be notified when your account will be moved. Once the migration is complete, you will receive a follow up email. Mail will continue to be available during the transition. Beware of phishing scams! You will not need to do anything to activate, validate or expand your account. Visit https://www.wcupa.edu/mailmove for more information on the migration and what you can do to prepare.

Thank you for your patience as we make this change to improve WCU email and calendar services! If you have any questions, concerns or need any support, please contact the IT Helpdesk by calling 610-436-3350.

This is a reminder that myWCU service is scheduled to be down and unavailable tomorrow, September 21 from 7:00AM EST to 12:00PM EST for routine maintenance. All other systems will be operational during this maintenance (D2L, e-mail, Web, etc.). Please email IS&T Enterprise Applications EASupport@wcupa.edu if you have any questions.

Please be advised that myWCU service is scheduled to be down and unavailable on Saturday, September 21 from 7:00AM EST to 12:00PM EST for routine maintenance. All other systems will be operational during this maintenance (D2L, e-mail, Web, etc.). Please email IS&T Enterprise Applications EASupport@wcupa.edu if you have any questions.

A new phishing email is circulating with the subject Re: ICT Technical Support. - this is a fake message. Please do not click any links or respond to the email. Never send passwords over email and do not reply to messages soliciting personal information. If you already provided your information using the link in the phishing email, you should reset your password at https://password.wcupa.edu. If you have any questions please contact the Help Desk at 610-436-3350.

This is a reminder that West Chester University is in the process of updating its WCU Alert system so that users will be able to seamlessly log into the system and manage their text message and email alerts using their regular WCU usernames and passwords. In preparation for this change, we are recommending that users log into the WCU Alert system with their WCU usernames and passwords at the following URL: https://wcupa.edu/wcualert/

Please know that any accounts that have not been updated by September 9, 2019 will be removed from the system and those users who wish to update their accounts will need to do so after September 10, 2019. If you have any questions, please contact the IT Help Desk at 610-436-3350.

A new phishing email is circulating with variations of the subject line Attn:Wcupa Staff - this is a fake message (see attached photo). Please do not click any links or respond to the email. Never send passwords over email and do not reply to messages soliciting personal information. If you have already clicked on the link and provided information, go to http://password.wcupa.edu and log in with your WCU information to change your password. If you have any questions, please contact the Help Desk at 610-436-3350.

The emergency maintenance has been completed, and myWCU is back online. Thank you for your patience and understanding.

Please contact the Help Desk at 610-436-3350 if you have questions or concerns.

Please be advised that IS&T will be performing emergency maintenance to myWCU this morning Monday, August 26, 2019 at 10:15am. The maintenance will require myWCU to be offline for approximately 15 minutes. During this time, users will not be able to login to myWCU.

Other university systems such as email, D2L and the University website will not be impacted. If you have any questions, please contact the Help Desk at 610.436.3350.

We are sorry for any inconvenience and thank you for your understanding

(Resending due to a broken link/incorrect date)

West Chester University is in the process of updating its WCU Alert system so that users will be able to seamlessly log into the system and manage their text message and email alerts using their regular WCU usernames and passwords. In preparation for this change, we are recommending that users log into the WCU Alert system with their WCU usernames and passwords at the following URL: https://wcupa.edu/wcualert/

Please know that any accounts that have not been updated by September 9, 2019 will be removed from the system and those users who wish to update their accounts will need to do so after September 10, 2019. If you have any questions, please contact the IT Help Desk at 610-436-3350.

West Chester University is in the process of updating its WCU Alert system so that users will be able to seamlessly log into the system and manage their text message and email alerts using their regular WCU usernames and passwords. In preparation for this change, we are recommending that users log into the WCU Alert system with their WCU usernames and passwords at the following URL: https://shibidp.wcupa.edu/idp/profile/SAML2/Redirect/SSO?execution=e1s1

Please know that any accounts that have not been updated by September 9, 2019 will be removed from the system and those users who wish to update their accounts will need to do so after September 10, 2010. If you have any questions, please contact the IT Help Desk at 610-436-3350.

The final migration for the Admin and Finance SharePoint site was completed over the weekend. The new URL for the site is: https://wcupa.sharepoint.com/sites/AF/. If you are not already logged into Office 365, you will be prompted to log in to your Office 365 account. If you encounter any problems, please email webmaster@wcupa.edu. Note: This is a follow up message in reference to IS&T Email Notice: https://wcupa.edu/infoServices/notices/?n=20190802-171.

Please be advised that today, August 2nd, the web team will begin to move the Admin and Finance SharePoint site collection into the cloud as part of Office 365. In preparation for the migration, the site collection will be placed into read-only mode at 12 noon today. While you will still be able to view the site, you will not be able to edit documents or submit forms. This migration is expected to take the entire weekend. Please note, you can continue to use all other SharePoint sites which have been previously migrated into Office 365. On Monday August 5th, an email will be sent containing the URL for the newly migrated site. If you have any questions or concerns, please email webmaster@wcupa.edu.

On Wednesday, July 31, IS&T upgraded LyndaCampus to LinkedIn Learning. LinkedIn Learning, which acquired Lynda.com, has the same great content but provides an even more personalized experience. Now that the upgrade is complete, you will no longer be able to access LyndaCampus — instead you will be redirected to LinkedIn Learning. Don’t worry, all your learning activity and history from LyndaCampus was seamlessly transferred to LinkedIn Learning.

Current LyndaCampus users received an email from LinkedIn Learning on July 31 with a link to activate their LinkedIn Learning accounts. If you are not a current LyndaCampus user or did not receive an email, simply visit https://wcupa.edu/LinkedInLearning to learn more and log in. Here are some tips to successfully activate your account and begin enjoying LinkedIn Learning:


1. For the very best user experience, log out of your LinkedIn account prior to activating your LinkedIn Learning account.

2. After clicking the link to activate your account, you will be directed to the WCU login page, where you can enter your credentials.

3. Upon activation, you will have the option to connect your LinkedIn profile or create a separate Learning account. If you choose to connect your LinkedIn profile, you’ll receive benefits such as personalized recommendations for your skills and position, as well as what’s trending on LinkedIn Learning based on LinkedIn data.

Visit the following page for more information and to activate/login to your account: https://wcupa.edu/LinkedInLearning

Please contact linkedinlearning@wcupa.edu if you have any questions.

Please be advised that on August 2nd (Friday), the web team will begin to move the Admin and Finance SharePoint site collection into the cloud as part of Office 365. In preparation for the migration, the site collection will be placed into read-only mode at 12 noon on 8/2. While you will still be able to view the site, you will not be able to edit documents or submit forms. This migration is expected to take the entire weekend. Please note, you can continue to use all other SharePoint sites which have been previously migrated into Office 365. On Monday August 5th, an email will be sent containing the URL for the newly migrated site. If you have any questions or concerns, please email webmaster@wcupa.edu.

We are excited to announce that we'll be upgrading LyndaCampus to LinkedIn Learning. LinkedIn Learning has the same great content as LyndaCampus, and will provide a more personalized experience with a new intuitive interface.

Your account will be upgraded on Wednesday July 31, 2019 at which time you will no longer be able to access LyndaCampus. Your learning activity and history will be seamlessly transferred to LinkedIn Learning. After the upgrade is completed, you'll receive an email to activate your LinkedIn Learning account beginning August 1, 2019. Please note, LyndaCampus will be unavailable on Wednesday, July 31, 2019 and LinkedIn Learning will be available on Thursday, August 1, 2019.

Reminder- The IS&T Networking Team is upgrading network software tomorrow (7/28) from 8:00AM until 2:00PM EST. We do not anticipate any major impact to network traffic or any other systems such as WCU email, myWCU, D2L, etc. but a brief interruption is possible. Thank you for your patience and understanding. If you have any questions, please contact the Help Desk at 610-436-3350.

Please be advised that on August 2nd (Friday), the web team will begin to move the Admin and Finance SharePoint site collection into the cloud as part of Office 365. In preparation for the migration, the site collection will be placed into read-only mode at 12 noon on 8/2. While you will still be able to view the site, you will not be able to edit documents or submit forms. This migration is expected to take the entire weekend. Please note, you can continue to use all other SharePoint sites which have been previously migrated into Office 365. On Monday August 5th, an email will be sent containing the URL for the newly migrated site. If you have any questions or concerns, please email webmaster@wcupa.edu.

The IS&T Networking Team is upgrading network software this Sunday (7/28) from 8:00AM until 2:00PM EST. We do not anticipate any major impact to network traffic or any other systems such as WCU email, myWCU, D2L, etc. but a brief interruption is possible. Thank you for your patience and understanding. If you have any questions, please contact the Help Desk at 610-436-3350.

A new phishing email is circulating with the subject Dear wcupa.edu Account Holder- this is a fake message. Please do not click any links or respond to the email. When in doubt, you can hover over the link to see if you recognize it as a legitimate link. Never send passwords over email and do not reply to messages soliciting personal information. If you clicked the link and provided information, please reset your password using https://password.wcupa.edu. If you have any questions, please call the Help Desk at 610-436-3350.

As a follow up to our IS&T Notification regarding the Zoom Video On Vulnerability on 7/9/2019 found at: https://wcupa.edu/infoServices/notices/?n=20190709-161, Zoom has released a patch that will do the following:

1. Remove the local web server entirely, once the Zoom client has been updated

2. Allow users to manually uninstall Zoom

This will be a prompted update for MAC only, not a forced update - meaning after a user leaves a meeting they will be prompted to update the client. The new client UI will also display that a new update is available. The MSI install for MACs will be updated as well.

Please contact the Help Desk at 610-436-3350 if you have any questions.

A new phishing email is circulating with the subject Pending Message(s)- this is a fake message. Please do not click any links or respond to the email. When in doubt, you can hover over the link to see if you recognize it as a legitimate link. Never send passwords over email and do not reply to messages soliciting personal information. If you clicked the link and provided information, please reset your password using https://password.wcupa.edu. If you have any questions, please call the Help Desk at 610-436-3350.

On Monday, July 8, 2019, Zoom released a response to a report in March 2019 where a security researcher notified Zoom of some concerns related to the Zoom meetings platform:

1. AUTO JOIN VIA ZOOM LOCAL WEB SERVER (MACS ONLY) Zoom installs a local web server on Mac devices running the Zoom client. This is a workaround to an architecture change introduced in Safari 12 that requires a user to accept launching Zoom before every meeting. The local web server automatically accepts the peripheral access on behalf of the user to avoid this extra click before joining a meeting. We feel that this is a legitimate solution to a poor user experience, enabling our users to have seamless, one-click-to-join meetings, which is our key product differentiator.

2. LOCAL DENIAL OF SERVICE VULNERABILITY (MACS ONLY) The security researcher identified a local denial of service vulnerability. A hacker could have potentially targeted a Mac user who already had the Zoom client installed with an endless loop of meeting join requests, thereby causing the targeted machine to lock up. We have no indication that this vulnerability was ever exploited and we released a fix for it in May 2019.

The following link details those concerns and Zoom's responses: https://wcupa.edu/infoServices/d2lServices/d2lFacultyStaffHelp/documents/ZoomResponseVideoOnVulnerability.pdf.

There are 2 steps that all users may want to consider: 1. Update to the latest version of Zoom (on all Operating Systems) when prompted by Zoom. 2. Use the settings options in Zoom to turn off your camera by default.

Please contact the Help Desk at 610-436-3350 if you have any questions.

A new phishing email is circulating with the subject Personal/Logistics Assistant Needed Urgently- this is a fake message. Please do not click any links or respond to the email. Never send passwords over email and do not reply to messages soliciting personal information. If you have already clicked the link or provided information, please reset your password immediately using https://password.wcupa.edu. If you have any questions, please contact the Help Desk at 610-436-3350.

A new phishing email is circulating with the subject Alert - this is a fake message. Please do not click any links or respond to the email. Never send passwords over email and do not reply to messages soliciting personal information. If you have already clicked the link or provided information, please reset your password immediately using https://password.wcupa.edu. If you have any questions, please contact the Help Desk at 610-436-3350.

A new phishing email is circulating with the subject Notification - this is a fake message so you should delete it. Please do not click any links, or respond to the email. Never send passwords over email and do not reply to messages soliciting personal information. If you have already clicked the link or provided information, please reset your password immediately using https://password.wcupa.edu. If you have any questions, please contact the Help Desk at 610-436-3350.

We're excited to announce that we'll be upgrading LyndaCampus to LinkedIn Learning! LinkedIn Learning has the same great content as LyndaCampus, and will provide a more personalized experience with a new intuitive interface.

Your account will be upgraded on Wednesday July 31, 2019 at which time you will no longer be able to access LyndaCampus. Your learning activity and history will be seamlessly transferred to LinkedIn Learning. After the upgrade is completed, you'll receive an email to activate your LinkedIn Learning account beginning August 1, 2019. Please note, LyndaCampus will be unavailable on Wednesday, July 31, 2019 and LinkedIn Learning will be available on Thursday, August 1, 2019.

Check out this website for a sneak peek and get to know LinkedIn Learning!

Please be advised that today at 3:00PM EST WCU IS&T Infrastructure services will be changing the user sign-in experience for Office 365. This does not require you to make any change, however, you will see a different page when logging into Office 365 using your WCUPA account. Immediately following the change, both the new and old interface may appear when logging in. However, after 4 hours, only the new interface should appear. Please be careful to only log in to official WCUPA sign-in pages. If you have any questions, please contact the Help Desk at helpdesk@wcupa.edu or 610-436-3350.

A new phishing email is circulating with the subject "OneDrive Letter.docx" - this is a fake message that has been masked to appear to be coming from WCU employees. The sender requests that recipients "Kindly view attached files" with a link to open the documents.

DO NOT click any links, or respond to the email. Never send passwords over email and do not reply to messages soliciting personal information. If you have any questions, please call the Help Desk at 610-436-3350.

Please be advised that this Friday, June 28 at 3:00PM EST WCU IS&T Infrastructure services will be changing the user sign-in experience for Office 365. This does not require you to make any change, however, you will see a different page when logging into Office 365 using your WCUPA account. Immediately following the change, both the new and old interface may appear when logging in. However, after 4 hours, only the new interface should appear. Please be careful to only log in to official WCUPA sign-in pages.

A new phishing email is circulating with the subject "Are you available?" - this is a fake message that has been masked to appear to be coming from WCU employees. The sender makes an urgent request for recipients to purchase gift cards on their behalf, then send the codes via email.

Please do not click any links, or respond to the email. Never send passwords over email and do not reply to messages soliciting personal information. If you have any questions, please call the Help Desk at 610-436-3350.

A new phishing email is circulating with variations of the subject line Document for your review. or WCU document and includes an attachment labeled Malware Alert Text.txt - this is a fake message. Please do not click any links, open the attachment, or respond to the email. Please delete the email. Remember to never send passwords over email and do not reply to messages soliciting personal information.

The IS&T Networking Team is upgrading network software this Wednesday (6/12) from 7:00PM until 11:00PM EST. We do not anticipate any major impact to network traffic or any other systems such as WCU email, myWCU, D2L, etc. but a brief interruption is possible. Thank you for your patience and understanding. If you have any questions, please contact the Help Desk at 610-436-3350.

Please be advised that myWCU service is scheduled to be down and unavailable on Saturday, June 8th from approximately 7:00AM EST to 3:00PM EST for routine maintenance. All other systems will be operational during this maintenance (D2L, e-mail, Web, etc.). Please email IS&T Enterprise Applications EASupport@wcupa.edu if you have any questions.

Please be advised that SharePoint 2013 is scheduled to be down and unavailable today (5/24/19) at 5:00PM through Sunday (5/26/19) at 10:00PM EST for routine maintenance. All other systems will be operational during this time (SharePoint Online, D2L, e-mail, Web, etc.). Please email webmaster@wcupa.edu if you have any questions. Thank you.

A new phishing email is circulating with the subject West Chester University(JOB REFERRAL):Employment Opportunity! - this is a fake message. Please do not click any links or respond to the email. Never send passwords over email and do not reply to messages soliciting personal information. If you have any questions, please contact the Help Desk at 610-436-3350. For your reference, an image of the phishing message is included here.

Please be advised that SharePoint 2013 is tentatively scheduled to be down and unavailable from 5/24 at 5PM through 5/26 at 10PM for routine maintenance. All other systems will be operational during this time (SharePoint Online, D2L, e-mail, Web, etc.). Please email webmaster@wcupa.edu if you have any questions. Thank you.

Please be advised that over the next several months, IS&T Infrastructure Services will be migrating university email from our on-premise Exchange email servers, to Office 365 Exchange Online Email Services. Starting the week of May 20th, IS&T Infrastructure Services will begin migrating all active student accounts and continue throughout the summer. Faculty and Staff mailbox migration will start in the fall.

Moving email to Microsoft's cloud offers a multitude of benefits including greater reliability and stability, increased mailbox sizes, and better integration with other Office 365 services and applications such as OneDrive, Sharepoint and Teams.

Mailboxes will be moved in batches. Prior to being migrated, you will be notified when your account will be moved. Once the migration is complete, you will receive a follow up email. Mail will continue to be available during the transition. Beware of phishing scams - You will not need to do anything to "activate", "validate" or "expand" your account. Visit www.wcupa.edu/mailmove for more information on the migration and what you can do to prepare.

Thank you for your patience as we make this change to improve WCU email and calendar services! If you have any questions, concerns or need any support, please contact the IT Helpdesk by calling 610-436-3350.

A new phishing email is circulating with the subject "Here's the document that shared with you." This is a fake message that has been masked to appear to be coming from WCU employees. If information is provided to the sender via reply or online application, then there is a risk of identity theft and/or bank account compromises.

We ask that you please delete any such message. Please do not click any links or respond to the email. If you have any questions, please call the Help Desk at 610-436-3350. If you believe that you did respond to such a message or click on a link within the messages please contact Information Security via email at infosec@wcupa.edu.

A new phishing email is circulating with the subject "RE:URGENT" These are fake messages that has been masked to appear to be coming from WCU employees. If information is provided to the sender via reply or online application, then there is a risk of identity theft and/or bank account compromises.

We ask that you please delete any such message. Please do not click any links or respond to the email. If you have any questions, please call the Help Desk at 610-436-3350. If you believe that you did respond to such a message or click on a link within the messages please contact Information Security via email at infosec@wcupa.edu.

The May 12th maintenance for D2L, transitioning to Amazon Web Services is now complete. D2L is back online and ready for use. If you experience any issues or have any questions please email IS&T D2L Services D2L@wcupa.edu.

Thank you for your patience and understanding.

The IS&T Networking Team is upgrading network hardware next Friday (5/17) from 6:00PM until 9:00PM EST. We do not anticipate any major impact to network traffic or any other systems such as WCU email, myWCU, D2L, etc. but a brief interruption is possible. Thank you for your patience and understanding. If you have any questions, please contact the Help Desk at 610-436-3350.

D2L will be unavailable Sunday, May 12 from 2am to 12pm EST

Please note that D2L will be unavailable to all end users on Sunday, May 12, 2019 from 2am to 12 noon EST. A maintenance page will appear during this time and no access to the site will be possible during the window. This time was scheduled to accommodate all PASSHE campuses and instances of D2L. Please schedule D2L activities accordingly.

Impact: D2L will be inaccessible to all end users during the scheduled downtime.
When: 05/12/2019 2AM - 12PM EST
Why: D2L is migrating all Brightspace clients to AWS.

Common Questions:
Will this affect course content?
No. This will not affect course content or other work done in courses.
Will this affect student work in courses?
No. This migration won't affect any student or end user data.

If you have any questions, please contact us at D2L@wcupa.edu

D2L will be unavailable Sunday, May 12 from 2am to 12pm EST

Please note that D2L will be unavailable to all end users on Sunday, May 12, 2019 from 2am to 12 noon EST. A maintenance page will appear during this time and no access to the site will be possible during the window. This time was scheduled to accommodate all PASSHE campuses and instances of D2L. Please schedule D2L activities accordingly.

Impact: D2L will be inaccessible to all end users during the scheduled downtime.
When: 05/12/2019 2AM - 12PM EST
Why: D2L is migrating all Brightspace clients to AWS.

Common Questions:
Will this affect course content?
No. This will not affect course content or other work done in courses.
Will this affect student work in courses?
No. This migration won't affect student, or any end user, data.

If you have any questions, please contact us at D2L@wcupa.edu

D2L Unavailable Sunday, May 12 from 2am to 12pm EST

Please note that D2L will be unavailable to all end users on Sunday, May 12, 2019 from 2am to 12 noon EST. A maintenance page will appear during this time and no access to the site will be possible during the window. This time was scheduled to accommodate all PASSHE campuses and instances of D2L. Please schedule D2L activities accordingly.

Impact: D2L will be inaccessible to all end users during the scheduled downtime.
When: 05/12/2019 2AM - 12PM EST
Why: D2L is migrating all Brightspace clients to AWS.

Common Questions:
Will this affect course content?
No. This will not affect course content or other work done in courses.
Will this affect student work in courses?
No. This migration won't affect student, or any end user, data.

If you have any questions, please contact us at D2L@wcupa.edu

The IS&T Networking Team is performing maintenance to upgrade the WCU wireless network software tomorrow, Sunday (4/28) from 10:00AM until 4:00PM EST. We do not anticipate any major impact to network traffic or any other systems such as WCU email, myWCU, D2L, etc. but a brief interruption is possible. Thank you for your patience and understanding. If you have any questions, please contact the Help Desk at 610-436-3350.

A new phishing email is circulating with the subject Dear cupa.edu User. -this is a fake message. Please do not click any links, or respond to the email. Never send passwords over email and do not reply to messages soliciting personal information. If you have any questions, please call the Help Desk at 610-436-3350.

The IS&T Networking Team is performing maintenance to upgrade the WCU wireless network software on Sunday (4/28) from 10:00AM until 4:00PM EST. We do not anticipate any major impact to network traffic or any other systems such as WCU email, myWCU, D2L, etc. but a brief interruption is possible. Thank you for your patience and understanding. If you have any questions, please contact the Help Desk at 610-436-3350.

The issue impacting Windows computers losing connection to the campus network has been resolved. Please contact the Help Desk at 610-436-3350 if you have questions or concerns.

Please be advised: IS&T is aware of an issue impacting Windows computers losing connection to the campus network. This issue may limit user connectivity to the internet, and in some cases prevent users from logging on. IS&T staff are working to resolve the issue. Please contact the Help Desk at 610-436-3350 if you have been impacted.

Another notification will be sent later today to provide an update. We are sorry for any inconvenience and thank you for your understanding.

A new phishing email is circulating with the subject Important Document for your review. - this is a fake message. Please do not click any links or download the file. If you have already accessed and downloaded the file, you should reset your WCU password as soon as possible, delete the downloaded file, and perform a virus scan on your computer.

Keep in mind for future emails that you can hover over a link before you click on it so you can display the website you are accessing to verify it is a legitimate site or contact the user to verify they intended to send the email to you. If you have any questions, please contact the Help Desk at 610-436-3350.

A new phishing email is circulating with the subject Last Warning !!! Account/Verification Update -this is a fake message. Please do not click any links or respond to the email. Please delete the email. Never send passwords over email and do not reply to messages soliciting personal information. If you have any questions please contact Help Desk at 610-436-3350.

AT&T has confirmed that the widespread network issue with one way audio calls is resolved. This is in response to the IS&T notification that was sent on Monday, March 25 which can be found at https://wcupa.edu/infoServices/notices/?n=20190325-129.

There is a widespread AT&T wireless network issue affecting many users on campus and surrounding area - the issue is one way audio calls. AT&T has been notified of the problem however there is no ETA on service restoration at this time.

A new phishing email is circulating with varying subject lines such as Hello there or How are you but the message is the same (see example below attached to this email)- please note this is a fake message so you can delete the email. Please do not click any links or respond to the email. Never send passwords over email and do not reply to messages soliciting personal information. If you have any questions, please call the Help Desk at 610.436.3350.

A new phishing email is circulating with the subject Last Warning-this is a fake message. Please delete the email. Please do not click any links or respond to the email. Never send passwords over email and do not reply to messages soliciting personal information. If you have any questions, contact the Help Desk at 610-436-3350.

A new phishing email is circulating with the subject Wcupa Alter- this is a fake message. Please delete the email. Do not click any links or respond to the email. Never send passwords over email and do not reply to messages soliciting personal information. If you have any questions, please call the Help Desk at 610-436-3350.

A new spam/phishing email is circulating with the subject Urgent Part-Time Job Employment-this is a fake message. Please do not click any links or respond to the email. Please delete it. Never send passwords over email and do not reply to messages soliciting personal information. If you have any questions contact the Help Desk at 610-436-3350.

A new spam/phishing email is circulating with the subject Re: Flexible Job Opportunities for You!- this is a fake message. Please do not click any links, or respond to the email. Please delete it. Never send passwords over email and do not reply to messages soliciting personal information. If you have any questions contact the Help Desk at 610-436-3350.

A new phishing email is circulating with the subject Last Warning !!! Upgrade To Secure Your Account- this is a fake message. Please do not click any links or respond to the email. Please delete the email. Never send passwords over email and do not reply to messages soliciting personal information. If you have any questions please contact the Help Desk at 610-436-3350.

Reminder- Please be advised that myWCU service is tentatively scheduled to be down and unavailable on Saturday, March 16th from approximately 7:00 AM EST to 3:00PM EST for routine maintenance. All other systems will be operational during this maintenance (D2L, e-mail, Web, etc.). Please email IS&T Enterprise Applications EASupport@wcupa.edu if you have any questions.

SharePoint Online is still experiencing some intermittent slowness and there are also problems regarding workflows not running. Microsoft is reporting that this is a global issue that they are currently addressing. This issue does not impact SharePoint 2013 users.

For Academic Affairs and IS&T users that complete forms in SharePoint Online, please hold off on submitting SharePoint Online forms until we have received confirmation that the issue is resolved. We are expecting to have an update from Microsoft within the next 24 hours. Once Microsoft resolves the problem, the web team will work with you to restart necessary workflows.

(Resending due to formatting error in the original message.)

Please be advised that two phishing emails are circulating on campus, both of which carry risk for our community. The messages will vary in some of their details but have some common characteristics. One is titled "A Job Opportunity for You" and the other with the subject "Are you on campus?" These are fake messages that may be masked to appear to be coming from WCU employees or students. If information is provided to the sender via reply or online application, then there is a risk of identity theft and/or bank account compromises.

We ask that you please delete any such message. Please do not click any links or respond to the email. If you have any questions, please call the Help Desk at 610-436-3350. If you believe that you did respond to such a message or click on a link within the messages please contact Information Security via email at infosec@wcupa.edu

There is a widespread Verizon wireless network issue affecting many East Coast users who are unable to send or receive text messages. Verizon has been notified of the problem, however there is no ETA on service restoration at this time. Please note, Apple iMessage texts should not be impacted by this outage. If you have any questions, please call the Help Desk at 610-436-3350.

Reminder - The IS&T Networking Team is performing maintenance to upgrade the WCU network software tonight, (3/12) from 8:00PM until 10:00PM EST. We do not anticipate any major impact to network traffic or any other systems such as WCU email, myWCU, D2L, etc. but a brief interruption is possible. Thank you for your patience and understanding. If you have any questions, please contact the Help Desk at 610-436-3350.

Please be advised that myWCU service is tentatively scheduled to be down and unavailable on Saturday, March 16th from approximately 7:00 AM EST to 3:00PM EST for routine maintenance. All other systems will be operational during this maintenance (D2L, e-mail, Web, etc.). Please email IS&T Enterprise Applications EASupport@wcupa.edu if you have any questions.

The IS&T Networking Team is performing maintenance to upgrade the WCU network software on the following two days and times: Sunday (3/10) from 12:00PM EST until 4:00PM EST and Tuesday (3/12) from 8:00PM until 10:00PM EST. We do not anticipate any major impact to network traffic or any other systems such as WCU email, myWCU, D2L, etc. but a brief interruption is possible. Thank you for your patience and understanding. If you have any questions, please contact the Help Desk at 610-436-3350.

AT&T cellular service to the WCU Campus

Sent on behalf of Facilities, Design and Construction

Construction activities, of The Sciences & Engineering Center and The Commons, are well underway. As planned, the cellular service companies were to relocate their equipment and antennas from the decommissioned boiler plant and exhaust stack to the water tower. Over winter break Sprint, T-Mobile and Verizon completed the relocation of their equipment to the water tower, however AT&T chose to install temporary mobile antennas on North Campus while they completed an upgrade and installation of new transmission equipment and antennas, now located on the water tower. The result of this approach decreased AT&T's cellular signal strength in the West Chester area. This weakened signal strength is notable in some buildings around North Campus even to the point of no service in certain areas, particularly on the western and northern edges of the construction site. AT&T is aware of this situation and has committed to a marked improvement in their quality of service by the end of this week. The complete upgrade is expected to be in place by the end of May. Concerns and questions can be directed to the AT&T wireless representative or the undersigned.

Gary W. Bixby

Please be advised that the search function on our WCU website experienced a brief outage earlier today. Services have now been restored and we are continuing to monitor the services. We are sorry for any inconvenience and thank you for your understanding. Please call the Help Desk at 610-436-3350 if you are still experiencing any issues.

The Turnitin global service outage has been resolved. For more information visit the Turnitin system status page. https://turnitin.status.io/

Thank you for your patience.

Please be advised that Turnitin Global is experiencing an unexpected service disruption. Faculty and students may be unable to access Turnitin services. Turnitin is aware of the problem and continues to investigate this issue as a priority. For further information and to monitor progress, please visit Turnitin's system status page https://turnitin.status.io/. There is no ETA on service restoration at this time.

We are sorry for any inconvenience, and thank you for your understanding.

Please be aware that some users may not have received the important email Healthy U - Back Online with Sharecare because it was caught in WCU's spam filter quarantine. You can check your quarantine items by going to https://spamcontrol.wcupa.edu/. Log in using your WCU username and password. If the Healthy U email appears in the list, simply click Whitelist to allow all future Healthy U emails to arrive in your inbox. We apologize for any inconvenience. If you have any questions, please contact the Help Desk at 610-436-3350.

A new phishing email is circulating with the subject Vacant Job Employment- this is a fake message. Please do not click any links, or respond to the email. Never send passwords over email and do not reply to messages soliciting personal information.

Please be advised that the AT&T Wireless Network is currently down in the area of West Chester and surroundings areas. Crews from AT&T are currently working on this problem. There is no ETA on service restoration at this time.

We are sorry for any inconvenience, and thank you for your understanding.

Please be advised that IS&T Infrastructure Services will perform additional network storage maintenance on Friday, December 21 from 4:30PM to 11:30PM EST. Some departmental network file shares will not be available during this maintenance. All other systems will be operational during this maintenance.(D2L, email, SharePoint, Web, etc.) Please save and close any open documents before the scheduled maintenance window. All network files shares will be made available once the maintenance is completed. If you have any questions, please contact the Help Desk at 610-436-3350.

D2L and Turnitin have released a new version of the Turnitin integration (Version 2), which will be available for new assignments beginning the Winter 18/19 semester. Read below for some of the key features, changes, and learn how to setup Turnitin on your Assignments. Exciting new features and functionality include updates to the grading experience, streamlined D2L Assignment interface, improved feedback experience, and more.

Please note:

For more information visit: https://www.wcupa.edu/infoServices/d2lServices/d2lFacultyStaffHelp/Turnitin.aspx

A new phishing email is circulating with the subject Are you on campus? - this is a fake message that has been masked to appear to be coming from WCU employees.

Please do not click any links, or respond to the email. Never send passwords over email and do not reply to messages soliciting personal information. If you have any questions, please call the Help Desk at 610-436-3350.

Please be advised that IS&T Infrastructure Services will perform network storage maintenance on Tuesday, December 18 from 4:30PM to 11:30PM EST. Some departmental network file shares will not be available during this maintenance. All other systems will be operational during this maintenance.(D2L, email, SharePoint, Web, etc.) Please save and close any open documents before the scheduled maintenance window. All network files shares will be made available once the maintenance is completed. If you have any questions, please contact the Help Desk at 610-436-3350.

Please be advised that IS&T Infrastructure Services will perform network storage maintenance on Tuesday, December 18 from 4:30PM to 11:30PM EST. Some departmental network file shares will not be available during this maintenance. All other systems will be operational during this maintenance.(D2L, email, SharePoint, Web, etc.) Please save and close any open documents before the scheduled maintenance window. All network files shares will be made available once the maintenance is completed. If you have any questions, please contact the Help Desk at 610-436-3350.

A new spam email is circulating with the subject DETAILS AND APPLICATION FORM asking users to click a link for a part time job. Do not click any links or respond to the email. Please delete the email. As a reminder, never send passwords over email and do not reply to messages soliciting personal information. If you have any questions, contact the Help Desk at 610-436-3350.

A new phishing email is circulating with the subject Shared File - this is a fake message. Please do not click the link or respond to the email.

A new phishing email is circulating with the subject File Shared - this is a fake message. Please do not click the link or respond to the email.

The maintenance for myWCU is completed. If you experience any issues or have any questions please email IS&T Enterprise Applications at EASupport@wcupa.edu.

Please be advised that myWCU service is tentatively scheduled to be down and unavailable tomorrow, Saturday, November 17th, from approximately 7:00 AM EST to 7:00 PM EST for routine maintenance. Please note, end time / duration has been extended to accommodate all required work. All other systems will be operational during this maintenance period (D2L, e-mail, Web, etc.). Please email IS&T Enterprise Applications EASupport@wcupa.edu if you have any questions.

Please be advised that myWCU service is tentatively scheduled to be down and unavailable on Saturday, November 17th from approximately 7:00 AM EST to 3:00 PM EST for routine maintenance. All other systems will be operational during this maintenance (D2L, e-mail, Web, etc.). Please email IS&T Enterprise Applications EASupport@wcupa.edu if you have any questions.

The server issue with CSC-Locker.wcupa.net is resolved and the site is operational again. Thank you for your patience. Please contact the Help Desk at 610-436-3350 with any questions.

Please be advised that myWCU service is tentatively scheduled to be down and unavailable on Saturday, November 17th from approximately 7:00 AM EST to 3:00 PM EST for routine maintenance. All other systems will be operational during this maintenance (D2L, e-mail, Web, etc.). Please email IS&T Enterprise Applications EASupport@wcupa.edu if you have any questions.

Please be advised that CSC-Locker.wcupa.net is currently unavailable. We are working to bring the server back online. We are sorry for any inconvenience and thank you for your understanding. Please call the Help Desk at 610-436-3350 if you have any questions.

A new spam email is circulating with the subject Ausfeld Waldruff Land Surveyors LLP Action Required- this is a fake message. Please do not click any links, open the attachment, or respond to the email. If you have any questions, please contact the Help Desk at 610-436-3350.

Please be advised that myWCU experienced brief outage earlier today and services have now been restored. We are continuing to monitor the services. We are sorry for any inconvenience and thank you for your understanding. Please call the Help Desk at 610-436-3350 if you are still experiencing any issues.

A new spam email is circulating with the subject Vacant Job Employment- this is a spam message. Please do not click any links, or respond to the email. Never send passwords over email and do not reply to messages soliciting personal information. If you have any questions, please contact the Help Desk at 610-436-3350.

A new phishing email is circulating with the subject WCU - KKoski, LLC: Action Required 10/22/2018 - this is a fake message. Please do not click any links, open the attachment, or respond to the email. If you have any questions, please call the Help Desk at 610.436.3350

IS&T Enterprise Services has resolved the issue with OnBase, and the system is functioning normally.

Enterprise Services continues to monitor OnBase to ensure proper function for the campus community. Please contact the Help Desk at 610-436-3350.

We are sorry for any inconvenience, and thank you for your understanding.

Please be advised that Onbase is currently unavailable. IS&T Enterprise Services is working closely with our vendor to troubleshoot and resolve the issue. We are sorry for any inconvenience, and thank you for your understanding.

Enterprise Services completed the PeopleSoft updates as scheduled and MyWCU is accessible at this time. If you have any questions or concerns, please contact the Help Desk at 610-436-3350.

The IS&T Enterprise Services team will perform updates to PeopleSoft tomorrow, Saturday, September 15, 2018 from 6:00am until 2:00pm EST. MyWCU will be unavailable during this maintenance window. If you have any questions or concerns, please contact the Help Desk at 610-436-3350.

Please be advised that users may experience intermittent login issues when trying to access LyndaCampus. The vendor has identified the cause and is currently working to resolve the issue.

Please be aware that users are experiencing intermittent authentication issues when connecting to RAMNET wireless, and are occasionally being prompted multiple times for their WCU credentials. A ticket has been opened with our vendor, and they are currently investigating the issue. If you have any questions, please call the Help Desk at 610-436-3350.

Please be advised that SharePoint is scheduled to be down and unavailable starting Today, September 7th from approximately 4:30PM EST through Saturday, September 8th at 5:00PM EST for routine maintenance. All other systems will be operational during this maintenance (D2L, e-mail, Web, etc.). Please email webmaster@wcupa.edu if you have any questions. Thank you.

Please be advised that SharePoint is tentatively scheduled to be down and unavailable from Friday, September 7th at 4:30PM EST through Saturday, September 8th at 5:00PM EST for routine maintenance. All other systems will be operational during this maintenance (D2L, e-mail, Web, etc.). Please email webmaster@wcupa.edu if you have any questions. Thank you.

A new phishing email is circulating with the subject ITS - this is a fake message. Please do not click any links, or respond to the email. Never send passwords over email and do not reply to messages soliciting personal information.

A new phishing email is circulating where the subject line shows your name and the message asks you to upgrade your WCU Webmail- this is a fake message. Please do not click any links, or respond to the email. Never send passwords over email and do not reply to messages soliciting personal information.

Reminder: The IS&T Networking Team is performing maintenance to upgrade the WCU wireless network software tomorrow (8/11) from 7:00AM EST until 12:00PM EST. During this time, campus users may experience several brief interruptions to wireless network services. This will not impact wired network connections or any other systems such as WCU email, myWCU, D2L, etc. Thank you for your patience and understanding. If you have any questions, please contact the Help Desk at 610-436-3350.

The IS&T Networking Team is performing maintenance to upgrade the WCU wireless network software this Saturday (8/11) from 7:00AM EST until 12:00PM EST. During this time, campus users may experience several brief interruptions to wireless network services. This will not impact wired network connections or any other systems such as WCU email, myWCU, D2L, etc. Thank you for your patience and understanding. If you have any questions, please contact the Help Desk at 610-436-3350.

The IS&T Systems Team will perform system upgrades on Wednesday, July 18 from 6:00PM to Thursday, July 19 at 12:00AM EST. The OnBase document management system will not be accessible during this maintenance window. If you have any questions or concerns, please contact the Help Desk at 610.436.3350.

The issue with delayed, deferred, and rejected outgoing messages sent from WCU email accounts to Microsoft email accounts at hotmail.com, msn.com, and outlook.com is resolved. If a specific message cannot be located, please check the Junk email folder. If the message is not in the Junk email folder, we recommend sending the email again. If you have any questions or concerns, please contact the Help Desk at 610-436-3350.

This is a reminder notification that the IS&T Networking Team is performing maintenance to upgrade the WCU wireless network system tomorrow, Saturday (7/14) from 7:00AM EST until 10:00PM EST on Sunday (7/15). During this time, the wireless network upgrade will be conducted on campus on a building by building basis until the entire campus is upgraded. Users may experience a brief 10 to 15 minute wireless network access outage in each building as the upgrades are completed. This will not impact wired network connections or any other systems such as WCU email, myWCU, D2L, etc. Thank you for your patience and understanding. If you have any questions, please contact the Help Desk at 610.436.3350.

Please be advised that outgoing messages sent from WCU email accounts to email accounts ending in hotmail.com, msn.com, and outlook.com may be delayed, deferred, or rejected by Microsoft due to a large amount of spam recently detected from outgoing WCU accounts. We have opened a support ticket with Microsoft to resolve this issue as soon as possible. We appreciate your patience. If you have any questions, please contact the Help Desk at 610-436-3350.

The Systems Team will perform scheduled upgrades to the email system each evening this week, Monday, July 9 through Friday, July 13 from 4:00pm to 8:00pm EST. During the scheduled maintenance window, users may experience an intermittent disconnection from the email system that should only last for a few moments. Thank you for your patience and understanding as we perform these necessary upgrades. If you have any questions, please contact the Help Desk at 610-436-3350.

The IS&T Networking Team is performing maintenance to upgrade the WCU wireless network system Saturday (7/14) from 7:00AM EST until 10:00PM EST on Sunday (7/15). During this time, the wireless network upgrade will be conducted on campus on a building by building basis until the entire campus is upgraded. Users may experience a brief 10 to 15 minute wireless network access outage in each building as the upgrades are completed. This will not impact wired network connections or any other systems such as WCU email, myWCU, D2L, etc. Thank you for your patience and understanding. If you have any questions, please contact the Help Desk at 610.436.3350.

Comcast, an Internet Service Provider, began experiencing a nationwide service interruption just after 12:00PM EST that may affect access from off campus for Comcast subscribers to WCU systems such as D2L, etc. Unfortunately, this interruption is beyond the control of WCU and we hope that Comcast can resolve the issue quickly. We apologize for any inconvenience this may cause. To check the status of the service interruption, please use the following URL from Comcast: https://istheservicedown.com/problems/comcast-xfinity/map. You may call the Help Desk at 610-436-3350 if you have any questions.

Zoom to Replace Blackboard Collaborate, June 30th!

The PASSHE contract for Blackboard Collaborate ends Saturday, June 30th and will no longer be accessible for use. Starting Sunday, July 1st Zoom Video Communications will be the primary Web-Conferencing tool for faculty teaching online and blended courses. PASSHE has a 5-year agreement with Zoom. To create your WCU Zoom account, simply login to https://wcupa.zoom.us using your WCU login credentials.

Transitioning from Blackboard Collaborate: The Zoom platform was built with accessibility and mobility at the forefront. This means that it adapts to different screen sizes and looks great on laptops, tablets and smartphones. You'll find it much easier to access meetings, and collaborate with students.

If you are currently using Blackboard Collaborate, please contact your instructional designer or the D2L Office (D2L@wcupa.edu) for guidance transitioning to Zoom. NOTE: Archived Blackboard Collaborate recordings will not be accessible after June 30th.

Zoom has developed a series of getting started videos available at https://zoom.us. Formal training for faculty and staff will be held throughout the summer as part of the monthly FAST training calendar http://wcupa.edu/FAST and annual Learning Technology Boot Camp.

Stay tuned for future Zoom learning opportunities and best practices!

Please be advised that myWCU service is tentatively scheduled to be down and unavailable on Saturday, June 16th from approximately 7:00AM EST to 2:00PM EST for routine maintenance. All other systems will be operational during this maintenance (D2L, e-mail, Web, etc.). Please contact Pat Lenzi at 610-436-1048 or email plenzi@wcupa.edu if you have any questions. Thank you.

A new phishing email is circulating with the subject Read: Important Message - this is a fake message. Please do not click any links or respond to the email. Never send passwords over email and do not reply to messages soliciting personal information. Contact the Help Desk at 610-436-3350 if you have already responded to the email or if you have any questions.

A new phishing email is circulating with the subject FINALWARNING!! - this is a fake message. Please do not click any links, or respond to the email. Never send passwords over email and do not reply to messages soliciting personal information. If you have any questions, please call the Help Desk at 610-436-3350.

A new phishing email is circulating with the subject Attention - this is a fake message. Please do not click any links, or respond to the email. Never send passwords over email and do not reply to messages soliciting personal information.

Maintenance on the PASSHE Mediasite Server has been completed, and Mediasite content is now available. If you have any questions or concerns, please contact the Help Desk at 610-436-3350.

D2l Daylight Transition Completed:

Maintenance for the new D2L Daylight is now complete. The most notable change in D2L Daylight is the new My Courses widget. The new My Courses uses images to make identifying your courses easier. For navigation tips, please visit https://wcupa.edu/infoServices/d2lServices/d2lStudentHelp/accessingCourse.aspx

For more information about Daylight and additional resources, visit https://wcupa.edu/Daylight.

Thank you for your patience, and enjoy the new mobile friendly interface!

COUNTDOWN TO D2L DAYLIGHT, MAY 20th!

As a reminder, IS&T will be updating the D2L interface this Sunday, May 20, 2018.

During the transition, course material will still be accessible, but you may notice interface updates. While we do not anticipate a major interruption, please contact d2l@wcupa.edu to report any issues.

Why are we updating?

The new user interface was built with a responsive design. This means that it adapts to different screen sizes and looks great on laptops, tablets and smartphones. You'll find it much easier to stay connected and access the system from anywhere. The updated My Home layout will make it easier for you to go in and get right to the content that you are interested in. All of your courses will adopt this new look and feel, providing you with a consistent experience when accessing different courses.

We are sorry for the inconvenience and thank you for your understanding. For more information, please visit https://wcupa.edu/daylight

A new phishing email is circulating with the subject Notification ID:0.703319899 (see attached image)- this is a fake message. Please do not click any links or respond to the email. Never send passwords over email and do not reply to messages soliciting personal information. If you have any questions, please call the Help Desk.

Have you heard? Our Learning Management System is getting a facelift! Starting Sunday May 20, 2018 you'll notice a new look and feel for D2L, called D2L Daylight. Below outlines what you can expect.

Although your common workflows aren't changing, you'll notice some positive changes when you first dive in. New fonts, icons and an updated layout will make it easier for you to go in and get right to the content that you are interested in. All of your courses will adopt this new look and feel, providing you with a consistent experience when accessing different courses.

The new user interface was built with a responsive design. This means that it adapts to different screen sizes and looks great on laptops, tablets and smartphones. You'll find it much easier to stay connected and access the system from anywhere.

During the transition on Sunday May 20, course material will still be accessible, but you may notice interface updates. While we do not anticipate a major interruption, please contact d2l@wcupa.edu to report any issues. Learn more at wcupa.edu/daylight

A new phishing email is circulating with the subject WCUPA IT HelpDesk- this is a fake message. Please do not click any links or respond to the email. Never send passwords over email and do not reply to messages soliciting personal information. If you have any questions, please call the Help Desk at 610-436-3350.

Please be advised that PASSHE will be performing hardware maintenance on the Mediasite Server starting 8:00AM EST Monday, 5/14/2018 through 5:00PM EST Monday, 5/21/2018. Please note that Mediasite content will be unavailable during this maintenance.

IS&T will send an update once the maintenance is complete and the service is ready to use. We are sorry for the inconvenience and thank you for your understanding.

Contact the Help Desk with any questions or concerns at 610-436-3350.

As a reminder, IS&T will be upgrading Hyland's OnBase application today from 5:00PM to 8:00PM EST. During this time, users will not be able to access the system. If you have any questions, please contact the Help Desk at 610.436.3350 or email ONBASESUPPORT@wcupa.edu. Thank you.

Please be advised that IS&T will be upgrading Hyland's OnBase application on Friday, May 4 from 5:00PM to 8:00PM EST. During this time, users will not be able to access the system. If you have any questions, please contact the Help Desk at 610.436.3350 or email ONBASESUPPORT@wcupa.edu. Thank you.

On Sunday, May 20 2018, the D2L Learning Management System will transition to a new look and feel called, D2L Daylight. Most of the D2L tools you currently use will remain and continue to work the way they do now. The visual improvements include a mobile friendly interface and a cleaner layout with course images.

Please visit wcupa.edu/daylight for more information.

Microsoft Office 365 and OneDrive now available to WCU Students, Faculty and Staff

West Chester University is now offering Microsoft Office 365, a toolset that includes the Office productivity apps such as Word, Excel and PowerPoint, as well as others to all active WCU Students, Faculty and Staff. Office 365 also includes OneDrive, a cloud storage solution with 1TB of space where you can store and sync files. OneDrive makes it easier for you to access and share individual files from any device.

To get started, go to https://office.com and sign in using your WCU username and password. Once you are signed in, choose from a variety of Microsoft Apps, install Office apps onto your personally owned device, or access and share files synced to OneDrive. For more information, please visit wcupa.edu/Office365 or contact HelpDesk@wcupa.edu

Interested in learning more? Join us for an upcoming information session in Sykes room 115 to learn more about Microsoft Office 365 and OneDrive!

A new phishing email is circulating with the subject Important Notice Update Your Account- this is a fake message. (see attached image for more information) Please do not click any links, or respond to the email. Please delete the email if you received it. As a reminder, never send passwords over email and do not reply to messages soliciting personal information. If you have any questions, please contact the Help Desk at 610-436-3350.

A new phishing email is circulating with the subject IT Advisory: Access Change- this is a fake message. Please do not click any links, or respond to the email. Never send passwords over email and do not reply to messages soliciting personal information. Please delete the email if you receive it. If you have any questions, please call the Help Desk at 610-436-3350

Please be advised that IS&T will be performing emergency maintenance to WCU server network configurations beginning tonight, Thursday, March 15, 2018 at 8:00PM EST until Friday, March 16, 2018 at 4:00AM EST. During this time, users may experience brief interruptions of service when accessing systems such as email, MyWCU, and the University website. If you have any questions, please contact the Help Desk at 610.436.3350.

A new phishing email is circulating with the subject WCU- IT Support Center - this is a fake message. (See attached image) Please do not click any links or respond to the email. Never send passwords over email and do not reply to messages soliciting personal information. If you have any questions contact the Help Desk at 610-436-3350.

Please be advised that IS&T will be installing a new digital certificate for wireless network authentication (RamNet 802.1x authentication) on Monday, March 12 from 7:00AM to 7:30AM EST. This will affect users connecting to the wireless network on campus. Upon completion, iOS users connecting to RamNet will need to accept the new certificate by selecting "Trust" when the certificate verification box appears. This is shown in the attached image. Please call the Help Desk at 610-436-3350 if you have any questions. Thank you.

Please be advised that the AVST Voicemail service will be unavailable on Saturday, March 3 from approximately 9:00AM to 10:00AM EST for system maintenance patches. During this time users attempting to retrieve voicemail messages will be greeted with the "system is undergoing maintenance" message. All new inbound voicemail messages will be queued and delivered once the maintenance window is completed. If you have any questions or experience any issues after the maintenance is completed, please contact the Help Desk at 610-436-3350. Thank you.

Please be advised that SharePoint is tentatively scheduled to be down and unavailable from Friday, March 2nd at 8:00PM EST through Saturday, March 3rd at 5:00PM EST for routine maintenance. Please email webmaster@wcupa.edu if you have any questions. Thank you.

Please be advised that myWCU service is tentatively scheduled to be down and unavailable on Saturday, March 3rd from approximately 7:00AM EST to 2:00PM EST for routine maintenance. All other systems will be operational during this maintenance (D2L, e-mail, Web, etc.). Please contact Pat Lenzi at 610-436-1048 or email plenzi@wcupa.edu if you have any questions. Thank you.

Infrastructure Services has confirmed a network disruption between 10:10AM EST to 11:00AM EST related to a firewall security infrastructure configuration. Network access has been restored, and we are working with our vendor to determine the cause the root cause.

It is recommended that you close and restart your Outlook email client to reestablish the connection. If you are continuing to experience any delay in the delivery of email messages, please contact the Help Desk at 610-436-3350.

We are sorry for the inconvenience and thank you for your understanding.

Please be advised that IS&T will perform network maintenance on Saturday, February 24th from 8:00AM to 10:00AM EST. The required maintenance will cause brief interruptions to WCU application services such as MyWCU, Email, RamCloud, etc. that may last up to five minutes. This will not affect the Internet, wireless access, or D2L access.

It is recommended that you close your Outlook email client prior to the maintenance window. The network interruption may also cause some Smartphones to stop syncing email. Powering the device off and back on again should restore the connection to the email server once the maintenance has completed.

Please contact the Help Desk with any questions or concerns at 610-436-3350. We are sorry for the inconvenience and thank you for your understanding.

Please be advised that IT Infrastructure Services will be performing maintenance on both the wireless and server networks on Saturday, February 10th from 8:00AM until 12:00PM. The required maintenance will cause brief interruptions to Wireless network connectivity and the WCU application services MyWCU, e-mail and the website. While we do not anticipate the services will be down for the entire maintenance window, we are reserving the time for testing and also the roll back of changes in the event of any unforeseen issues. We are sorry for the inconvenience and thank you for your understanding.

This is a reminder that some University-issued Windows computers used by faculty and staff are unable to access the internet, due to a product update released by MalwareBytes on Saturday, January 27th. The best course of action at this time is to UNINSTALL the product. We kindly ask for your assistance in identifying affected computers in your area, and following these 3 steps to uninstall MalwareBytes.

On Windows computers

1. Choose the State menu, type in Programs and Features, Click on Programs and Features.

2. Scroll through the alphabetical list and click on MalwareBytes Managed Client to highlight it.

3. Click the Uninstall button near the top.

If you need help uninstalling, or if the problem persists after uninstalling, please contact the Help Desk by calling 610-436-3350.

Update: Please be advised that a product update released on Saturday, January 27th by MalWareBytes, is still preventing some university-issued computers from accessing the internet. At this time, it is recommended to UNINSTALL MalwareBytes.

Please follow these steps to uninstall MalwareBytes:

If the problem persists, please contact the Help Desk at 610-436-3350.

Update: MalwareBytes created an updated package, version 1.0.3803 designed to resolve the issue which prevented users from accessing the internet. Please follow these steps to apply the fix to your device.

How to resolve and verify you have the fixed update package

If the problem persists, please contact the Help Desk at 610-436-3350. Hours for Saturday, January 27th have been extended to 8:00pm.

Please be advised that a product update was released by MalWareBytes which was installed earlier today to all clients globally, and is preventing some computers from accessing the internet. Below is the most recent statement from MalwareBytes:

All,

I completely appreciate the pain this is causing our users and we are working hard to resolve this.

We will provide an update by 5:00pm, unless additional information as it becomes available sooner. We are sorry for any inconvenience, and thank you for your understanding.

A new phishing email is circulating with the subject: Your webmail account will be blocked! Limit almost exceeded. This message is fake. Please do not click any links or respond to the email. Never send passwords over email and do not reply to messages soliciting personal information. If you need assistance, please call 610-436-3350.

Please be aware of a new phishing email that is circulating with the subject Staffs Final Warning-0.168251857 - this is a fake message. Please do not click any links, or respond to the email. Never send passwords over email and do not reply to messages soliciting personal information. If you have any questions, please contact the Help Desk at 610-436-3350.

Please be advised that myWCU service is tentatively scheduled to be down and unavailable on Saturday, 12/2 from approximately 7:00am to 3:00pm for routine maintenance. All other systems will be operational during this maintenance (D2L, e-mail, Web, etc.). Please contact Kathy Bolton at 610-436-1047 or email kbolton@wcupa.edu if you have any questions.

We are sorry for any potential inconvenience and thank you for your understanding.

Planned Maintenance Completed:

The maintenance on the WCU Microsoft Office 365 portal is now complete. To access O365, visit microsoftonline.com and then enter your WCU login credentials. Individuals who were previously using the local OneDrive Client will need to resync their device to the OneDrive Cloud. Instructions to sync your local OneDrive Client using an Apple or Windows device are provided below.

If you have any questions or need assistance, please contact the Help Desk at 610-436-3350.

Thank you for your patience during this extended maintenance window.

Planned Maintenance Window Exceeded:

Please be advised that the maintenance on the WCU Microsoft Office 365 portal is taking longer than anticipated. Our teams have engaged Microsoft Premier Support to restore O365 services as soon as possible.

We will provide a notification as soon as the maintenance has completed.

Reminder: This maintenance ONLY impacts users who are currently using the WCU Microsoft Office 365 portal & OneDrive storage.

We apologize for any inconvenience.

Please be advised that SharePoint is tentatively scheduled to be down and unavailable on Friday 11/24 for the entire day for routine maintenance. All other systems will be operational during this time (D2L, e-mail, Web, etc.).

If you have any questions or need assistance, contact the Help Desk at 610-436-3350.

We apologize for any potential inconvenience and thank you for your patience and cooperation during this maintenance window.

Cyber Monday is rapidly approaching. This one day is anticipated to be the biggest day of the year for online purchases. Below you will see a link for some helpful tips for shopping more safely online during this holiday season.
https://staysafeonline.org/wp-content/uploads/2017/11/NCSA_Holiday_Shopping_2017.pdf (PDF File)

Planned Maintenance Window Exceeded:

NOTE: This maintenance ONLY impacts users who are currently using the WCU Microsoft Office 365 portal & OneDrive storage. There will be no impact to WCU Email or SharePoint.

We apologize for any inconvenience.

This is a reminder that IS&T Infrastructure Services will be performing maintenance on the WCU Microsoft Office 365 portal making it unavailable starting 5:00pm tonight Friday, 11/17/2017 through Sunday, 11/19/2017. IS&T will send an update once the maintenance is complete and the service is ready to use.

NOTE: This maintenance ONLY impacts users who are currently using the WCU Microsoft Office 365 portal & OneDrive storage. There will be no impact to WCU Email or SharePoint.

To access OneDrive files during the maintenance they must be synced locally to your device no later than 5:00pm on Friday, 11/17/2017. To find out if your OneDrive is synched, you can click on the OneDrive icon (Blue Cloud) on your task bar. You should see All files are in sync or OneDrive is up to date.

If you have any questions or need assistance, contact the Help Desk at 610-436-3350.

We apologize for any potential inconvenience and thank you for your patience and cooperation during this maintenance window.

D2L Daylight is Coming!

In May 2018, the D2L Learning Management System will transition to a new look and feel called, D2L Daylight. Most of the D2L tools you currently use will remain and continue to work the way they do now. The changes include a mobile friendly interface and a cleaner layout with course images. Faculty and staff interested in trying the D2L Daylight interface can gain sneak peek access by attending a training event.

Please visit wcupa.edu/daylight for more information and to register for upcoming training opportunities. Custom training for departments or programs can be requested by emailing d2l@wcupa.edu or distanceed@wcupa.edu.

Please be advised that IS&T Infrastructure Services will be performing maintenance on the WCU Microsoft Office 365 portal making it unavailable starting 5:00pm Friday, 11/17/2017 through Sunday, 11/19/2017. IS&T will send an update once the maintenance is complete and the service is ready to use.

NOTE: This maintenance ONLY impacts users who are currently using the WCU Microsoft Office 365 portal & OneDrive storage. There will be no impact to WCU Email or SharePoint.

To access OneDrive files during the maintenance they must be synced locally to your device no later than 5:00pm on Friday, 11/17/2017. To find out if your OneDrive is synched, you can click on the OneDrive icon (Blue Cloud) on your task bar. You should see All files are in sync or OneDrive is up to date. If you need assistance, contact the Help Desk at 610-436-3350.

We apologize for any potential inconvenience and thank you for your patience and cooperation during this maintenance window.

IS&T Enterprise Services has resolved the issue with MyWCU, and the system is functioning normally.

Enterprise Services continues to monitor performance of MyWCU to ensure proper function for the campus community. If you experience slowness or performance issues, please contact the Help Desk at 610-436-3350.

We are sorry for any inconvenience, and thank you for your understanding.

We are currently experiencing performance issues with MyWCU and we are working to resolve the issue as soon as possible. We are sorry for any inconvenience, and thank you for your understanding.

A new phishing email is circulating with the subject "Re: WCUPA Update Final Notification!" - this is a fake message. Please do not click any links, or respond to the email. Never send passwords over email and do not reply to messages soliciting personal information.

Please be advised that last evening we discovered a delay in the delivery of inbound email messages sent to West Chester University email addresses which began around 2:00pm. The issue was resolved at 1:20am this morning. If you are continuing to experience any delay in the delivery of email messages, please contact the Help Desk at 610-436-3350.

Be advised of a new phishing email that is circulating with the subject Scheduled Network Maintenance - this is a fake message. Please do not click any links or respond to the email. Please delete the email. Never send passwords over email and do not reply to messages soliciting personal information.

A new phishing email is circulating with the subject WCU Mailbox Usage that appears to be sent from helpdesk@wcupa.edu. This is a fake message. Please do not respond to the email. Never send passwords over email and do not reply to messages soliciting personal information. Please delete the email. Thank you.

This is a reminder that IS&T Infrastructure Services will be performing network maintenance on Saturday, October 21st from 8:00am until 10:00am This maintenance will cause several brief interruptions to the RamCloud environment. We apologize for any inconvenience, and thank you for your understanding.

Please be advised that IS&T Infrastructure Services will be performing network maintenance on Saturday, October 21st from 8:00am until 10:00am. This maintenance will cause several brief interruptions to the RamCloud environment.

We apologize for any inconvenience, and thank you for your understanding.

Early this morning, our wireless authentication services failed which prevented users from connecting to RamNet. In most cases, those already connected would not have been affected. The failure has been identified as a problem in a software update to our wireless network system. The issue was resolved by 7:55AM and no more issues are expected. If you experience any problems connecting to RamNet, please contact the Help Desk at 610-436-3350. We are sorry for any inconvenience, and thank you for your understanding.

Please be advised that IS&T Infrastructure Services will be moving faculty email accounts to new University mail servers starting Monday, October 9th to Thursday, October 12th.

All mailbox moves will start in the evening at 8:00pm and be completed by 6:00am the following morning. NO ACTION IS REQUIRED, and minimal disruption is expected. Please use the link below to review new features and information related to this mailbox move. If you have any questions, call the IT Help Desk at 610-436-3350, or email HelpDesk@wcupa.edu.

We are sorry for any potential inconvenience and thank you for your understanding.

A new phishing email is circulating with the subject Re: Staff WCU Update. This is a fake message. Please do not click any links, or respond to the email. Never send passwords over email and do not reply to messages soliciting personal information.

Please be advised that IST Infrastructure Services will be moving staff email accounts to new University mail servers starting Monday, September 18th to Friday, September 29th.

All mailbox moves will start in the evening at 10:00pm and be completed by 6:00am the following morning. Minimal disruption is expected. Please use the link below to review new features and information related to this mailbox move. If you have any questios, call the IT Help Desk at 610-436-3350, or email HelpDesk@wcupa.edu.

We are sorry for any potential inconvenience and thank you for your understanding.

https://www.wcupa.edu/infoServices/documents/istWebmailInterfaceOverview.pdf

FYI – Please distribute as widely as possible – this note has not been sent to all users.

Please be advised that myWCU service is tentatively scheduled to be down and unavailable on Saturday, September 16th from approximately 7:00am to 3:00pm for routine maintenance. All other systems will be operational during this maintenance (D2L, e-mail, Web, etc.).

Please contact Kathy Bolton at 610-436-1047 or email kbolton@wcupa.edu if you have any questions. Thank you.

A new phishing email is circulating with the subject (Receipt from AppIe lD) - this is a fake message. Please do not click any links, or respond to the email. Never send passwords over email and do not reply to messages soliciting personal information.

REMINDER - PLEASE DO NOT MOVE VoIP TELEPHONES WITHOUT CONTACTING NETWORKING and TELECOMMUNICATIONS!

The location of each VoIP telephone on campus is programmed into the Telephone System and is accessed by Public Safety whenever an emergency 911 call is made. Please do not move any telephone to another office by yourself – this needs to be done by Networking and Telecommunications to maintain the integrity of the location information for emergency services. Thank you for your cooperation.

If you have already moved your phone (similar to the phones pictured below) to a new office please contact us at x3535 as soon as possible to update the records in the Phone System.

In order to streamline technical support services for the campus community, the Division of IS&T is pleased to announce that ResNet Central is now the primary support office for all student-related technology services. Located on the ground floor of Brandywine Hall, ResNet offers a convenient, central location serving on-campus residents, commuters, alumni and distance learners.

The IT Help Desk located on the ground floor of Anderson Hall will continue providing technical support services to all Faculty and Staff.

To learn more, please visit the new IS&T Website at http://www.wcupa.edu/IST or call 610-436-3350 (please listen carefully as options have changed).

The Information Services & Technology Division is pleased to unveil a fresh new look, and verification website for official IS&T campus notifications. The new format provides the campus community a method to validate the authenticity of IS&T campus notifications.

This notice, and all official notices from IS&T can be verified on the IS&T Email Notice website by matching the unique Email Notice Number that is associated with all IS&T notifications effective immediately. Messages claiming to come from an “IT Help or Service Desk, etc.” that do not contain an Email Notice Number and do not appear on the IS&T notifications website are likely false messages, and should be treated as SPAM/Junk email.

Standard IS&T notifications include, but are not limited to:
- Best Practices
- Phishing & Security Alerts
- Planned & Emergency Maintenance Windows
- System Outages