Shuttle

An accessible bus containing a wheelchair lift is available. This service is provided through the University's shuttle bus contract with the Krapf Bus Company. The bus operates to and from on-campus locations only. 

This includes students and employees who are not able to utilize the fixed-route shuttle bus system on campus because of permanent or temporary mobility issues.

The service is available anytime the regular shuttles are running during the Fall and Spring semesters. Generally, shuttles operate on class days (Monday through Friday) from 7:15 am to 2:15 am, and on weekends from 10:00 am to 2:15 am. OnDemand service is available Monday-Friday during Fall and Spring class days from 7:15 am - 9:00 pm. Outside of OnDemand hours Accessible Shuttle service must be scheduled at least 24 hours in advance. For more details see our Services and Schedules page.

Your cell phone or other contact phone number should be provided on the request form so that the driver can contact you and pinpoint your location at the time of pick-up.

The accessible bus features portal-to-portal service. The bus will pick you up at any campus building with street access or specifically-designated pickup point. Note: For Allegheny and Brandywine Halls, the suggested pickup point is the parking lot behind Killinger Hall. For University Hall, the suggested pickup point is on South New Street near Commonwealth Hall.

The accessible bus service is intended to provide comparable service to the regular shuttle bus by transporting students with mobility issues between North, South, and East Campus to buildings along the route of the regular shuttle bus.

To request a ride, download the TransLoc app and create an account with your WCU email. Tap the "OnDemand" button at the bottom. Find the WCU Accessible Shuttle service card and select a pick-up and drop off location. The ride will be booked and you'll recieve real-time updates on the location of your ride and an estimated time of arrival. You will also be  able to track your ride in real-time on a map.

For hours outside of the OnDemand service, please fill out and submit one of the the Accessible Shuttle Bus Request Forms. This will automatically forward your request to the Facilities Transportation Office. They will send you a confirmation that your request has been scheduled. Off hours trips must be made at least 24 hours in advance and weekend trips must be book by 2 PM the preceding Friday. 

OnDemand: You may cancel a ride anytime through the TransLoc app

Hours outside of the OnDemand service: If you have a pickup scheduled and your plans change so that you will not be using the bus at the scheduled time, submit a new request form containing the cancellation information.

The Facilities Campus Services Office is open from 8:00-3:00 weekdays.

• IF YOU NEED TO CANCEL A SCHEDULED PICKUP ON THE SAME DAY OF THE CLASS OR EVENT, YOU MUST CALL 610-436-1053 NO LATER THAN ONE HOUR BEFORE THE SCHEDULED PICKUP.
• AFTER HOURS, CALL THE PUBLIC SAFETY DISPATCHER AT 610-436-3311 TO CANCEL.
• DO NOT LEAVE A MESSAGE, PLEASE TALK DIRECTLY TO A PERSON.

If you are not picked up within 15 minutes of the scheduled time, there may be a mix up in the pickup location. Call the Shuttle Office at 610-436-1053 between the hours of 8:00-3:00 weekdays or after hours call the Public Safety Dispatcher at 610-436-3311 to re-direct the service.

For inquiries and assistance with the services, please contact the Shuttle number at 610-436-1053 or email shuttle@wcupa.edu.

• I can’t find my driver: If you’re having trouble finding your driver, try checking the in-app map for the driver’s location and estimated time of arrival.
• I’m having trouble scheduling a ride: If you’re having trouble scheduling a ride, make sure you’re within the service hours (7:15am to 9pm, Monday through Friday) and that you have a valid pickup and drop-off location selected. If you’re still having trouble, try restarting the app.
• My driver is lost: If your driver is having trouble finding your pickup location, try providing clear instructions through the app or contacting the transportation office for assistance.
• My ride is taking longer than expected: If your ride is taking longer than expected, try checking the in-app map for real-time updates on the driver’s location.
• I need to cancel my ride: If you need to cancel your ride, you can do so through the app.
• I have a complaint or suggestion: If you have a complaint or suggestion regarding the service, please contact shuttle services through email or phone. They will be happy to assist you and address any issues you may have.
• The app is not working properly: If the app is not working properly, try restarting the app and make sure you have the latest version of the app installed.
• I have a question that is not listed here: If you have a question that is not listed here, please contact shuttle services at shuttle@wcupa.edu