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Academic & Enterprise Systems

How to Request Support

Contact Academic & Enterprise Systems  

Academic & Enterprise Systems

Have a question about how something works?
Need assistance, but aren’t sure what kind-
please email us at easupport@wcupa.edu

How to Request Support

The team of Academic & Enterprise Systems is eager to support your request. Here are the various types of support we offer. Please review and submit a request for the appropriate category.

INSTRUCTIONS FOR FORMS: For the best experience, please use Chrome or Firefox. Upon selecting a form below, you'll be pointed to SharePoint. Once you are in SharePoint, you will select the "+ New" button on the toolbar. This will allow you to add a new request to the list. When your form is successfully submitted you'll see a confirmation screen and you can click on the "X" at the top right of the submission screen to close the window. 

  • Issue/Service Request: This is to report an issue with a system or function within a system. Utilize this when something that was working breaks or malfunctions.
  • Data Request (report/query): Need a report or query built? Utilize this to request a data tool.
  • Security/Access: Have a new employee joining the team? Need to extend access to another team member? Utilize this tool to request access to any WCU system.
  • Development/Project (coming soon): Looking to implement a new tool or functionality? Need help developing an automated process? Utilize this tool to request development or a project.
  • Integration/Interface (coming soon): Need to share data between two systems? Utilize this form to request an interface/integration update or development.
  • General Question/Not sure what I need. Have a question about how something works? Need assistance, but aren’t sure what kind- please email us at easupport@wcupa.edu.

These request forms provide Academic & Enterprise Systems with the information needed to support your needs. They will workflow to the appropriate team member for action. These request forms also automatically update our prioritization and project management process. Utilizing them over email/phone call outreach is important to ensure timely service.

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