Waitlist Errors and Resolutions

The intention of this page is to provide an overview of the waitlist enrollment process for Summer/Fall 2025 onward.

COMMON ERRORS AND RESOLUTION STEPS FOR ENROLLING FROM THE WAITLIST

 Clear

ERROR RECIEVED WHAT DOES THIS MEAN? RESOLUTION STEPS

Duplicate Course Section

 Student is already enrolled in another section of the same course. If you wish to be enrolled in the course, please complete the following actions within your 72-hour window to claim this seat:
  1. In RamPortal, for the section of the course you no longer want, update the action to DROP COURSE.
  2. For the section of the course you want, update the action to ADD COURSE.
  3. Click SUBMIT.

Enrollment Overload

The addition of this course would put you over the maximum credit load permitted for full-time students.

Undergraduate students: The policy for overload/max credits per semester can be found in the Undergraduate Catalog.

If you wish to be enrolled in the course, please complete one of the following actions in your RamPortal within your 72-hour window to claim this seat:

  1. In RamPortal, drop a course and add this course to remain at or below full-time status. Note: depending on the number of credits the course is that you are trying to add, you may need to drop two additional courses.
    1. For the section of the course you no longer want, update the action to DROP COURSE.  
    2. For the section of the waitlisted course, update the action to ADD COURSE.  
    3. Click SUBMIT.  
  2. Request an enrollment overload via the ServiceNow Registration Support form.

Registration Hold

 You have a hold on your account that prevents registration. 

This hold will need to be cleared before you can be registered in the course. Learn how to view your holds in RamPortal .

If you wish to be enrolled in this course, you will need to clear your holds and update your enrollment record within your 72-hour window to claim this seat.

Prerequisite Error

 You do not meet the prerequisite or corequisite for the course.

Without meeting this prerequisite or corequisite, we will be unable to move forward with your registration in this course.

If you have questions, you can contact the department chairperson of the course being offered. Please refer to the end of this email on how to access the list of department chairpersons.

Time Conflict Error

 You are enrolled in another course that meets on the same days and/or times of your waitlisted course. 

If you wish to be enrolled in this section of the course, please complete the following actions within your 72-hour window to claim this seat:

  1. For the section of the course you no longer want, update the action to DROP COURSE.
  2. For the section of the course you want, update the action to ADD COURSE.
  3. Click SUBMIT

Repeat Limit

 You are out of repeat attempts for this course.

Per undergraduate course policy, a single course may not be repeated more than twice. Per graduate course policy, a single course may be repeated only once.

To be able to take this course, you will need to file a petition for exception to policy.