Cisco Jabber allows you to use your computer or a mobile device to instant message,
place voice and video calls, and more all while using your WCU assigned telephone
number. Jabber download links, user resources and basic troubleshooting information
is available here.
Used by WCU student services groups, Cisco Finesse is a contact center platform that
provides an agent and supervisor desktop through your web browser. Finesse connects
you to your contact center's phone queue. You must be connected to a secure VPN connection
in order to use Finesse.
Together, Jabber and Finesse allow you to answer phone calls for your call center
while working remotely.
More information is available here.
Submit a request through ServiceNow for voicemail services such as: voicemail account setup, voicemail password/security
code reset, reassign a voicemail box to a new user. and request voice messages to
be delivered to your email (unified messaging)
Additional voicemail information including how to access voicemail, user guide, and
troubleshooting is available here.
If you are unable to listen to the voice message audio file (.WAV) received through
email, please refer to this knowledge article.
